"
About Us
LTSE supports companies in all stages of growth committed to long-term value creation, and the investors who share their values. We offer software and services for company-building and pursuing a path to the public markets, a U.S. national securities exchange for new and existing public companies, and a coalition for the exchange of ideas between companies and like-minded investors.
We believe in the power of a public market that supports continuous success for all stakeholders, including employees, investors, and their communities. We’re helping innovation and value creation flourish for now and far into the future through long-term investment, experimentation, and sustainable scaling.
Lead LTSE investors include Founders Fund, Collaborative Fund, Andreessen Horowitz, Obvious Ventures, Uprising, and Initialized. LTSE was founded by Eric Ries, an entrepreneur, New York Times bestselling author, and the creator of the Lean Startup methodology.
The Role:
LTSE’s Growth Marketing Manager will manage LTSE Equity’s lifecycle marketing and growth strategy - from planning to execution and analysis.
Responsibilities:
* Own the customer journey and lifecycle marketing campaigns across email, social, and web to increase marketing leads, enable sales, and ultimately drive revenue.
* Design creative, data-driven tests to learn about what moves prospective customers through each stage of the marketing and sales funnels.* Partner closely with the rest of the marketing team (content + partnerships) to roll out new growth campaigns across channels.* Communicate experiment and campaign results across key stakeholders to raise awareness of impact and leverage learnings.* Experiment with alternative channels like online forums, software review sites, and more to keep LTSE Equity in tune with where startup founders are spending their time online.You are:
* Data-oriented. You love to take internal hypotheses and turn them into tests. You jump at the idea of learning through experimentation.
* Organized. You are able to manage a wide variety of projects across different channels. You can be trusted to get things done, move fast, and optimize for iteration based on lessons learned at every step.* Ambitious. You are eager to make an impact at LTSE. You thrive in a fast-moving, dynamic, hyper-growth environment and are able to operate fluidly between the 30,000-foot strategy level and the micro-detail level to get things right.* A storyteller. You adapt how you communicate to best reach and engage your audience—from early-stage founders to VCs to law firms.We're looking for:
* 5+ years of professional experience in growth marketing, product marketing, or content marketing with an emphasis on distribution methods.
* Broad and deep experience designing experiments across channels with a clear understanding of how they have helped to move leads across the marketing and sales funnel.* Experience managing partnerships with VCs, early-stage startup services, law firms, and/or founder communities B2B SaaS for early-stage startups.* Experience managing websites, social media campaigns, and other distribution channels for content.* Excellent written and verbal communication skills.* Strong personal skills, must be able to work across multiple internal and external stakeholders.* Strong analytical skills; must be proficient in analyzing and interpreting data from third-party platforms and adapting to custom internal tools.Nice to haves:
* Previous experience working with early-stage investors, services, and law firms.
* Previous experience in fintech.Benefits include:
* People. Work in a mission-based company with skilled committed, and supportive teammates who share your desire to create a new kind of public market, and have a commitment to ersity, equity, and inclusion.
* Work with a small team of smart people to make an impact in an agile and autonomous environment.* Excellent medical, dental, and vision benefits.* A commitment to a sustainable work environment, including an unlimited vacation policy that requires team members to take a minimum of three weeks of vacation per year.* 401k.* Computer and home office setup.* Competitive and flexible early startup compensation package range: $110,00 to $143,000 + equity, based on experience.LTSE is committed to championing the inclusion of women and underrepresented employees at the earliest stages of the company’s life. We believe that inclusion is a team effort, and every team member is expected to participate in building a welcoming and representative culture.
LTSE is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.
We enthusiastically work to make our application and interview processes accessible for candidates with disabilities.
",
"
About Us
LTSE supports companies in all stages of growth committed to long-term value creation, and the investors who share their values. We offer software and services for company-building and pursuing a path to the public markets, a U.S. national securities exchange for new and existing public companies, and a coalition for the exchange of ideas between companies and like-minded investors.
We believe in the power of a public market that supports continuous success for all stakeholders, including employees, investors, and their communities. We’re helping innovation and value creation flourish for now and far into the future through long-term investment, experimentation, and sustainable scaling.
Lead LTSE investors include Founders Fund, Collaborative Fund, Andreessen Horowitz, Obvious Ventures, Uprising, and Initialized. LTSE was founded by Eric Ries, an entrepreneur, New York Times-bestselling author, and the creator of the Lean Startup methodology.
The Role:
LTSE’s Content Strategist will manage LTSE Equity’s content calendar and execution, creating long-form content, managing content resources, and crafting the sound and voice of the brand. The Content Strategist will work cross-functionally to develop unique story ideas, drive ideation for original content, and manage the execution of content across web, social, data reports, and more. This position will work closely with growth, partnerships, customer success, and sales to develop channel specific content for lead generation and sales enablement. As the first content hire, this person will be responsible for both managing external resources for long-form content and will be expected to write both short-form and long-form content on behalf of the company.
Responsibilities:
* Planning and managing the brand’s editorial calendar across web and social media
* Overseeing writing style and tone for all content* Developing content governance guidelines for tone, style, and voice of all content, and ensuring they are followed* Tracking and calculating content ROI* Writing and editing strategic, clear, creative and clean SEO-driven copy in a fast-paced environment* Collaborating with growth marketers to create content that fits into the larger marketing strategyYou are:
* Organized. You are able to manage a wide variety of projects across different channels. You can be trusted to get things done, move fast, and optimize for iteration based on lessons learned at every step.
* Ambitious. You are eager to make an impact at LTSE. You thrive in a fast-moving, dynamic, hyper-growth environment and are excited to create and manage brand content from the earliest of stages.* A storyteller. You adapt how you communicate to best reach and engage your audience—from early-stage founders to VCs to law firms.* Data-oriented. You understand the connection between data and content, and let the data inform your next content decision.We are looking for:
* 3+ years of professional experience in copywriting, content strategy, or freelance writing.
* Experience writing for and working with B2B SaaS for early-stage startups.* Experience managing a content calendar and content guidelines* Experience writing both short-form and long-form content, from data reports to blog posts to tweets.* Experience managing relationships with content freelancers and agencies.* Strong technical writing skills, especially when it comes to search engine optimization.* Strong personal skills, must be able to work across multiple internal and external stakeholders.* Strong analytical skills; must be proficient in analyzing and interpreting data from third-party platforms and adapt to - custom internal tools. Must be familiar with Google Analytics.Nice to haves:
* Experience establishing editorial guidelines from scratch.
* Previous experience writing for and working with early-stage investors, services, and law firms.Benefits include:
* People. Work in a mission-based company with skilled committed, and supportive teammates who share your desire to create a new kind of public market, and have a commitment to ersity, equity, and inclusion.
* Work with a small team of smart people to make an impact in an agile and autonomous environment.* Excellent medical, dental, and vision benefits.* A commitment to a sustainable work environment, including an unlimited vacation policy that requires team members to take a minimum of three weeks of vacation per year.* 401k.* Computer and home office setup.* Competitive and flexible early startup compensation package range: $103,500 to &127,000 + equity, based on experience.LTSE is committed to championing the inclusion of women and underrepresented employees at the earliest stages of the company’s life. We believe that inclusion is a team effort, and every team member is expected to participate in building a welcoming and representative culture.
LTSE is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status, or any other legally protected status.
We enthusiastically work to make our application and interview processes accessible for candidates with disabilities.
",
3+ yearsfull-timeindonesia / remotejakarta
"
Job Summary
* Assisting with the preparation of operating budgets, financial statements, and reports.
* Processing requisition and other business forms, checking account balances, and approving purchases.* Advising other departments on best practices related to fiscal procedures.* Managing account records, issuing invoices, and handling payments.* Collaborating with internal departments to reconcile any accounting discrepancies.* Analyzing financial data and assisting with audits, reviews, and tax preparations.* Updating financial spreadsheets and reports with the latest available data.* Reviewing existing financial policies and procedures to ensure regulatory compliance.* Providing assistance with payroll administration.* Keeping records and documenting financial processes.Job Requirements:
* Bachelor's degree in finance, accounting, or in a related field.
* At least 2 years experience working as a finance associate.* Extensive knowledge of accounting standards, fiscal procedures, and applicable tax codes.* Exceptional attention to detail.* Excellent collaboration and communication skills.* Great analytical and problem-solving abilities.* Superb organizational and time-management skills.",
fulltimeindonesia / remotejakarta
"
Job Summary
* Assisting with the preparation of operating budgets, financial statements, and reports.
* Processing requisition and other business forms, checking account balances, and approving purchases.* Advising other departments on best practices related to fiscal procedures.* Managing account records, issuing invoices, and handling payments.* Collaborating with internal departments to reconcile any accounting discrepancies.* Analyzing financial data and assisting with audits, reviews, and tax preparations.* Updating financial spreadsheets and reports with the latest available data.* Reviewing existing financial policies and procedures to ensure regulatory compliance.* Providing assistance with payroll administration.* Keeping records and documenting financial processes.Job Requirements:
* Bachelor's degree in finance, accounting, or in a related field.
* At least 2 years experience working as a finance associate.* Extensive knowledge of accounting standards, fiscal procedures, and applicable tax codes.* Exceptional attention to detail.* Excellent collaboration and communication skills.* Great analytical and problem-solving abilities.* Superb organizational and time-management skills.",
ca / remoteinternshipsan francisco
"
At Simplify, we’re on a mission to reimagine getting hired in the way that it was meant to be – easy, automated, and stress-free. We’re helping people apply to any job & internship on the web in 1-click – and we’re building best-in-class job recommendation tailored to each unique user.We want to help college students and early-career candidates discover and apply to internships and guide them as they navigate through the process to make it more equitable and better for everyone. We’re backed by some pretty cool people – YCombinator, GFC, the CEO of Honey, and top execs at Facebook, LinkedIn, and more 🙂
🔮 What you’ll do as a Growth Marketing Intern
* Work closely with upper level management on high-impact projects
* Own the early growth of Simplify’s online and social brands.* Have lots of fun at company events :)👀 What we’re looking for
* Interest in writing a wide variety of content—educational, promotional, etc.
* Ability to work in a high-autonomy, low-guidance role.* Fun people! We’d love it if you’re comfortable on camera or owning a social presence.",
internsan francisco
"
At Simplify, we’re on a mission to reimagine getting hired in the way that it was meant to be – easy, automated, and stress-free. We’re helping people apply to any job & internship on the web in 1-click – and we’re building best-in-class job recommendation tailored to each unique user.We want to help college students and early-career candidates discover and apply to internships and guide them as they navigate through the process to make it more equitable and better for everyone. We’re backed by some pretty cool people – YCombinator, GFC, the CEO of Honey, and top execs at Facebook, LinkedIn, and more 🙂
🔮 What you’ll do as a Growth Marketing Intern
* Work closely with upper level management on high-impact projects
* Own the early growth of Simplify’s online and social brands.* Have lots of fun at company events :)👀 What we’re looking for
* Interest in writing a wide variety of content—educational, promotional, etc.
* Ability to work in a high-autonomy, low-guidance role.* Fun people! We’d love it if you’re comfortable on camera or owning a social presence.",
"
CareMessage is looking for a Senior Implementation Project Manager to join our growing team: At CareMessage, we love our customers and are committed to their success. This role requires someone with 5+ years project management experience who has worked on complex projects within the healthcare landscape. As a Senior Implementation Project Manager, you'll be responsible for working with CareMessage's newest customers and helping them successfully implement our product features so that they achieve their clinical goals. You'll play a major role in crafting optimal workflows, training programs, and general best practices for implementations. As a member of the Customer Success team, you'll partner with people from other CareMessage teams (e.g. Sales, Product, Research, Engineering) to ensure that our customers are set up for long-term success. This role requires someone with experience leading customer implementations involving system integrations in a healthcare technology setting.
Who You Are:You have a continuous improvement mindset, are driven to understand “why,” and are able to suggest ideas to improve the current environment in a constructive manner. You think critically before acting. You are comfortable interfacing with customers and vendors. You have experience monitoring and reporting on progress against critical implementation and project lifecycle milestones. You are able to raise interdependent issues/concerns that may impact deliverables. You subscribe to and promote a culture of collaboration, where knowledge and skills are shared to facilitate efficient and timely delivery of our customer commitments.
Requirements:Prior experience with healthcare integrations, including HL7 messaging standardsPrior experience with API and SFTP protocols and standardsExperience with one or more EMR/EHR systems such as (but not limited to) Epic, NextGen, Allscripts, etc.5+ years project management experience5+ years healthcare industry experienceDemonstrated experience in gathering and transforming customer needs into actionable technical recommendationsExcellent communication skills – written, verbal, interpersonal – and strong ability to communicate with key stakeholders across multiple levels of an organization who have varying degrees of technical aptitudeOutstanding interpersonal, critical thinking, and analytical skills along with a proactive, problem-solving attitudePassion for using technology to transform healthcare access and delivery in underserved communitiesResourcefulness, flexibility, and excellent follow-throughAbility to manage multiple concurrent projects and drive initiatives in a cross-functional environmentAbility to work independently and as a collaborative team player, with strong time management & prioritization skills
Within 1 month you will:Learn the product inside and outSpeak with customers to understand their needs and their clinical goalsShadow the implementations for a set of customers, learning about established templates and best practices
Within 3 months you will:Partner with colleagues from across the company to optimize the touch points along the customer journey, using your project management expertiseDevelop new processes and enhance existing best practices for implementations as you take ownership of leading your own project portfolioContribute documentation for our internal knowledge base
Within 6 months you will:Grow your technical hat and become a subject matter expert in one or more technical integration areasLead a cross-functional group in achieving implementation-related company-wide objectivesWork with our Product and Engineering teams to prioritize customers' feature requestsCompensation Details:
This role is currently set at a senior-level, equivalent to someone who has held a handful of Implementation Project Management-related roles in the healthcare space in the past. Our salary allocation for this role is $122,000. All team members performing the same role at the same level are paid the same regardless of where they are in the world.
",
3+ yearsfull-timeremote
"
🌳 About BonsaiBonsai helps 500,000+ freelancers in 100+ countries start, run, and grow their businesses.The way the world works is changing: Freelancers make up 40% of the workforce today and will be 50%+ by 2030. People want flexible and independent careers. Companies want great on-demand talent. This is one of the largest shifts since the Industrial Revolution, but the tools to support it are stuck in the 20th or even 19th centuries!
That's where Bonsai comes in. We take care of a freelancer's admin work - contracts, proposals, invoices, payments, accounting & taxes and even banking - so they can focus on the work they love and just make money. Ask any freelancers you know... they'll tell you this is a huge and painful time suck.
We're profitable, growing very quickly, and are backed by some of the world's best investors (YC, Matrix Partners, Index Ventures).
We've also been 90% remote since 2016 and our team is spread across 9 different countries.
About the RoleThis is our FIRST partnership hire with lots of responsibilities and potential to grow in scope into a newly formed Business Development team. This is a foundational role with direct relationship with the CEO.
For this role, you will be responsible for a variety of business development initiatives with direct business impact including:Identifying new partnership opportunities: you will work with our CEO to identify high value partners that serve our personas and prioritize these opportunities based on revenue potentialNegotiating new partnership deals: you will develop a good understanding of the value Bonsai can bring to our partners and lead our discussions to get a deal done, whether it has technical or financial implicationsOnboarding new partners: you will be responsible for onboarding new partners and ensure Bonsai get value from newly formed partnerships from day 1 by providing partners with all the resources they needDeveloping partner relationships: you will strive to find new opportunities to develop with existing partners to maximise partnerships valueManaging our partnership channel operations: you will constantly think about how to automate some task to make your life easier (automated payout process, reporting) or optimise conversion funnels (automated landing pages, emailing, ...).
Qualifications5+ years of relevant experience in business development / partnershipsStrong analytical and data processing skillsExperience with B2B SaaSBusiness minded - You tie every decision and initiatives to a business or revenue goalAction oriented - You strive to deliver every day and keep high velocity. You don't hesitate to get your hands dirty to get things moving when you are stuck needing outside help of resources.Organized - You strive with or without complexity and resources. You know how to prioritize and lead initiatives with several stakeholdersBi-lingual in English
💰 BenefitsIndustry leading compensation package — we know you will have a large impact on the company and we strive to compensate accordinglyUnlimited holidays — we actually want you to take time offRemote-work option — work from anywhere, always!Visa sponsorship in Paris - if you would like to relocate and work in our Paris officeAll-expenses paid team retreats — our last retreat was in Mexico!Unlimited professional development stipend — books, classes, coaching, whatever you needStrong culture of work / life balance — it's a marathon, not a sprintComplete internal transparency — everyone sees everything within the company
",
1+ yearscanada / remotefull-timetoronto
"
Who you are
* 2+ years experience in sales/business development in a B2B SaaS space
* Fluent in English - other languages are bonus* Comfortable working with low supervision* Able to wear different hats in a fast paced startup environment* Have curiosity, grit, and good organizational skillsWhat you will do
* Look for new business opportunities to grow the sales pipeline
* Cold outreach through email, LinkedIn, social media, or cold calling prospects in order to book demos with high value prospects* Organize and manage large number of leads across thousands of potential prospect accounts* Maintain outreach campaigns using Apollo, Outplay, Reply.io, or other sequence/cold email campaign software* Help qualify new leads and support moving into new market segmentsWhy join Campfire
* If you’re a go-getter with a startup mindset of being resourceful and scrappy, you’ll find a lot of joy in your role at Campfire. You will have flexibility and the option to wear multiple hats and learn a ton
* This is also a unique opportunity to get in early as a founding member of the sales team, and grow with the company",
"
Glimpse K12, Inc. is the leader in Education Return on Investment (eROI) software. Our platform helps school districts track, manage, and evaluate the effectiveness of the tools and resources they are putting into the classroom. Our customers include school and district administrators.
We are looking for someone interested in joining a high growth, all hands on deck, startup. We are growing extremely fast and are scaling our success and implementation teams.
Role: Implementation Project Manager / Customer Success Manager
The ideal candidate is someone who likes to manage multiple projects at one time. As we onboard new districts every week, your responsibility will be to guide them through the onboarding process, track the current status of each district, and meet with senior management to discuss project status and issues. You will also manage the implementation team to ensure they are focusing on the highest priority items each day.
Please let us know if you are interested in helping schools create better outcomes for students!
",
"
We are looking for a Technical Support Specialist to join our newly formed Customer Support team. This role will report to the Manager of Customer Support and will have an immediate and lasting impact on our business as we launch new products, scale our teams, and support many more customers.
During this rapid growth phase, it is critical that we continue to invest in our technical support capabilities. As such, we recently launched a Customer Support team that is focused on delivering exceptional service and experience to our customers.
As an early member of the Customer Support function, you will:
*
Become a technical expert in Modern Treasury’s product suite and partner closely with the Customer Success and Engineering teams to support our customers. This is an important step towards understanding our customers, the problems we solve for them, the processes we need to build, and the key decisions we need to make as we scale the Support team.\*
Create, and maintain, self-help documentation for our internal and external customers. As the frontline of Support you are in the best position to identify opportunities to provide proactive support through our help center. You will work cross-functionally as you write documentation to ensure new and existing content is up-to-date and accurate.\*
Contribute to the smooth day-to-day operation of the Support team, including managing customer escalations effectively. You will work primarily with CSMs on customer-facing communications and with Engineering on internal escalations to meet and exceed our service level commitments. You will also collaborate with Product, Bank Partnerships, Sales, Marketing, and Finance from time to time depending on the nature of inidual customer requests.\*
Use data-driven methodologies to collate customer feedback and trends. Review the data regularly with your Customer Success peers to find ways to continually improve our customers’ experience. Share relevant customer-specific and product-specific recommendations with Engineering and Product to alleviate recurring issues or develop new capabilities that increase our customers’ operational efficiency.\*
Assist in planning, developing, and implementing policies, procedures, performance standards, and training programs for the Customer Support team.\*
Leverage your SQL data analysis, business intelligence, and API troubleshooting skills to either resolve common technical questions or diagnose issues in-depth before triaging to the Engineering team. \We strongly believe that investing in personal and professional growth puts us in a position to deliver long-term value to our customers. This role offers a unique opportunity for growth in a value-driven company, and it sits at the intersection of our customers, our people, and our products.
Modern Treasury builds payment operations solutions. Our tools automate the full cycle of money movement—from payment initiation, through approvals, to reconciliation—and are accessible through web application or API.
We believe that payment operations is at the core of every business. We’re a lean team and we work hard to build outstanding products for our customers. When we succeed, our customers grow.
During your first week you will:
*
Complete our company onboarding process where you will learn all about Modern Treasury – our values, our history, our product, our brand – and meet various teams via small-group sessions alongside your onboarding peers. \*
Develop an understanding of our customers, user personas, sales process, and customer stories.\*
Read our favorite industry primers.\*
Become a master in our application and API.\During your first six weeks you will:
*
Meet and build relationships with leaders and members of the Customer Success, Engineering, Product, Sales, Marketing, and Revenue Operations teams.\*
Shadow CSMs, and other Technical Support Specialists, while responding to customers’ daily support inquiries as part of your technical onboarding. Through this, you will gain a deep understanding of our customers, their use cases, and the various stages of their journey with Modern Treasury.\*
Be shadowed as you begin to respond to inbound support inquiries.\During your first six months you will:
*
Support customers via chat, email, phone, and other channels with a high degree of autonomy within our stated SLAs.\*
Own customer requests through resolution, working cross-functionally - with Product, Engineering, Customer Success and other teams - as needed.\*
Participate in an on-call rotation for high priority requests received outside of business hours.\*
Contribute to internal and external self-help documentation.\*
Identify areas of opportunity and manage projects to refine processes and systems accordingly to improve the customer experience.\What we're looking for:
*
2+ years experience in customer facing roles at B2B SaaS companies in one or more of the following functions: technical support, customer success, sales engineering, product management, engineering, network operations.\*
Experience in process improvement and documentation\*
Experience with case management solutions such as Zendesk, Salesforce Service Cloud, Jira, Linear, etc.\*
Knowledge of web connectivity and integration protocols such as JSON / XML, file transfer protocols such as FTP / FTPS / SFTP, API tools such as Postman, and API concepts such as idempotency and pagination.\*
Experience in data analysis, data mapping, ETL, and advanced SQL queries such as multiple joins, subselects, case statements, window functions, CTE, recursive CTE, and other constructs.\*
Experience with business intelligence tools such as Looker, Tableau, Power BI, etc. and cloud data warehouses such as Snowflake, RedShift, BigQuery, etc.\Modern Treasury is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Modern Treasury considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
",
"
We are looking for a Technical Support Specialist to join our newly formed Customer Support team. This role will report to the Manager of Customer Support and will have an immediate and lasting impact on our business as we launch new products, scale our teams, and support many more customers.
During this rapid growth phase, it is critical that we continue to invest in our technical support capabilities. As such, we recently launched a Customer Support team that is focused on delivering exceptional service and experience to our customers.
As an early member of the Customer Support function, you will:
*
Become a technical expert in Modern Treasury’s product suite and partner closely with the Customer Success and Engineering teams to support our customers. This is an important step towards understanding our customers, the problems we solve for them, the processes we need to build, and the key decisions we need to make as we scale the Support team.\*
Create, and maintain, self-help documentation for our internal and external customers. As the frontline of Support you are in the best position to identify opportunities to provide proactive support through our help center. You will work cross-functionally as you write documentation to ensure new and existing content is up-to-date and accurate.\*
Contribute to the smooth day-to-day operation of the Support team, including managing customer escalations effectively. You will work primarily with CSMs on customer-facing communications and with Engineering on internal escalations to meet and exceed our service level commitments. You will also collaborate with Product, Bank Partnerships, Sales, Marketing, and Finance from time to time depending on the nature of inidual customer requests.\*
Use data-driven methodologies to collate customer feedback and trends. Review the data regularly with your Customer Success peers to find ways to continually improve our customers’ experience. Share relevant customer-specific and product-specific recommendations with Engineering and Product to alleviate recurring issues or develop new capabilities that increase our customers’ operational efficiency.\*
Assist in planning, developing, and implementing policies, procedures, performance standards, and training programs for the Customer Support team.\*
Leverage your SQL data analysis, business intelligence, and API troubleshooting skills to either resolve common technical questions or diagnose issues in-depth before triaging to the Engineering team. \We strongly believe that investing in personal and professional growth puts us in a position to deliver long-term value to our customers. This role offers a unique opportunity for growth in a value-driven company, and it sits at the intersection of our customers, our people, and our products.
Modern Treasury builds payment operations solutions. Our tools automate the full cycle of money movement—from payment initiation, through approvals, to reconciliation—and are accessible through web application or API.
We believe that payment operations is at the core of every business. We’re a lean team and we work hard to build outstanding products for our customers. When we succeed, our customers grow.
During your first week you will:
*
Complete our company onboarding process where you will learn all about Modern Treasury – our values, our history, our product, our brand – and meet various teams via small-group sessions alongside your onboarding peers. \*
Develop an understanding of our customers, user personas, sales process, and customer stories.\*
Read our favorite industry primers.\*
Become a master in our application and API.\During your first six weeks you will:
*
Meet and build relationships with leaders and members of the Customer Success, Engineering, Product, Sales, Marketing, and Revenue Operations teams.\*
Shadow CSMs, and other Technical Support Specialists, while responding to customers’ daily support inquiries as part of your technical onboarding. Through this, you will gain a deep understanding of our customers, their use cases, and the various stages of their journey with Modern Treasury.\*
Be shadowed as you begin to respond to inbound support inquiries.\During your first six months you will:
*
Support customers via chat, email, phone, and other channels with a high degree of autonomy within our stated SLAs.\*
Own customer requests through resolution, working cross-functionally - with Product, Engineering, Customer Success and other teams - as needed.\*
Participate in an on-call rotation for high priority requests received outside of business hours.\*
Contribute to internal and external self-help documentation.\*
Identify areas of opportunity and manage projects to refine processes and systems accordingly to improve the customer experience.\What we're looking for:
*
2+ years experience in customer facing roles at B2B SaaS companies in one or more of the following functions: technical support, customer success, sales engineering, product management, engineering, network operations.\*
Experience in process improvement and documentation\*
Experience with case management solutions such as Zendesk, Salesforce Service Cloud, Jira, Linear, etc.\*
Knowledge of web connectivity and integration protocols such as JSON / XML, file transfer protocols such as FTP / FTPS / SFTP, API tools such as Postman, and API concepts such as idempotency and pagination.\*
Experience in data analysis, data mapping, ETL, and advanced SQL queries such as multiple joins, subselects, case statements, window functions, CTE, recursive CTE, and other constructs.\*
Experience with business intelligence tools such as Looker, Tableau, Power BI, etc. and cloud data warehouses such as Snowflake, RedShift, BigQuery, etc.\Modern Treasury is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Modern Treasury considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
",
3+ yearsfull-timeremote
"
Who we are
At GoLinks, we create products and experiences that make work easier for iniduals and teams. We believe that the knowledge people use every day to build products, collaborate with team members, and help customers should be readily accessible. We’re on a mission to connect employees with the information they need to be productive and successful at any place, at any time. Our remote-first startup thrives as a nimble and scrappy team and we are growing fast! We’re excited to bring on new team members who are inclusive, possess a growth mindset, and excel at what they do.
About the role
As a Mobile Product Designer, you will collaborate with other Designers and cross-functionally to create meaningful, productive, and delightful experiences that drive overarching business goals. You will focus on mobile experiences in the form of web apps and native apps. This is an opportunity to join a Design team in a hyper-growth startup.
What you’ll do
* Design mobile products and experiences from conception to implementation and optimization.
* Create deliverables for all phases of the design process, eg. user flows, wireframes, mockups, prototypes, etc.* Collaborate with other Product team members to define mobile experiences as compared to its desktop counterpart.* Collaborate with Engineers to ship high-quality mobile experiences.* Ship MVPs, measure, and improve design based on qualitative and quantitative feedback.* Translate insights and research into feasible design iterations that will satisfy customers* Present and debate design decisions during design reviews with stakeholders—clear communication, ability to defend design choices, open-mindedness to different approaches.* Participate and/or lead user testing sessions with internal team members and users.* Contribute to building out a scalable mobile design system.* Create development-ready design specs and collaborate with engineers to ensure designs are correctly implemented.Who you are
* 2+ years of relevant design experience. Your portfolio shows that you have designed mobile software before and have experience identifying user needs, defining clear solutions, and delivering exceptional design.
* Fluent in Figma. We’re big on Figma here. Proficiency in using most of its features is key to success in design collaboration.* Experience with shipping MVPs. In a startup environment, nothing is ever perfect. We focus on tasks that have the largest impact on the business and our users. You're comfortable with shipping MVPs and trusting the iteration process.* Experience working with design systems. Understanding of design systems theory and practice.* Knowledge of mobile design best practices. Working knowledge of Apple’s Human Interface Guidelines and Google’s Material Design Guidelines, and the role they place in native app design. Understanding of the nuances in designing for mobile web apps.* Nimble and agile. We value team members who are willing to move fast, fail forward, and be data-driven in order to achieve goals.* Collaboration is key. You have excellent verbal, written, and interpersonal communication skills that you will use to regularly collaborate with other team members.* Pulse to the ground. Keeping up to date with advancements in technology, trends, and best practices as they apply to this role in order to deliver best-in-class mobile experiences.We’re extra excited if you...
* Have B2B SaaS experience
* Have startup experience* Familiar with remote work* Are comfortable with a bit of UX copywritingOur benefits and perks
* Top-tier Medical, Dental, and Vision benefits, including FSA
* Life Insurance, AD&D, STD and LTD benefits* EAP & monthly wellness stipend for your physical and mental health* 401(k) retirement plan to save for your future* Unlimited PTO for sick days and vacation days* New hire and monthly WFH office stipend to cultivate a better work environment* All-expenses paid company off-sites and free lunch bi-weekly at Company meetings* Professional development and mentorship* MacBook Pro or equivalent laptop* Flexible WFH schedule to manage your personal obligations* Flexible remote work environment: coffee shop, beach, or anywhere in between* ....and 4-day workweeks",
1+ yearsfull-timeremote
About GoLinks
Golinks allows companies to significantly increase productivity, by creating memorable short links for every internal company URL These internal link systems have been a standard for productivity at major companies.
About the role
Skills: Marketing design
Who we are
At GoLinks, we create products and experiences that make work easier for iniduals and teams. We believe that the knowledge people use every day to build products, collaborate with team members, and help customers should be readily accessible. We’re on a mission to connect employees with the information they need to be productive and successful at any place, at any time. Our remote-first startup thrives as a nimble and scrappy team and we are growing fast! We’re excited to bring on new team members who are inclusive, possess a growth mindset, and excel at what they do.
About the role
As a Paid Media Specialist, you will be responsible for managing our paid media channels. You will create, launch, test, and optimize campaigns to grow brand awareness, generate demand, and acquire leads.
What you’ll do
- Develop, implement, and optimize ad campaigns across Google, LinkedIn, Facebook, Instagram, and Twitter
- Strategize with Marketing Managers and cross-functionality to determine campaign strategies
- Conduct keyword research and audience targeting
- Implement rapid testing techniques to achieve meaningful results with statistical significance
- Manage budget for paid media with the guidance and support of relevant stakeholders
- Provide stakeholders with ongoing metrics of campaign performance and key actionable insights
- Adhere to industry best practices and find opportunities to align with new technologies or trends
Who you are
- At least 1 year of experience in a relevant role with PPC and paid social experience. You have experience with or have been responsible for all stages of paid media advertising.
- Grasp of paid channels. Extensive experience with Google Ads, LinkedIn Ads, Facebook/Instagram Ads, Twitter Ads. You understand the nuances of each platform and can know how to effectively utilize their core functions and features.
- Fail forward through testing. You understand how to execute high-volume testing to quickly identify positive indicators and deprecate non-performers. You understand how to isolate testing variables to correctly pinpoint why an ad is or is not performing well.
- Focused on numbers. Impressions, clicks, reach, conversions, CPC, CTR. You are focused on these metrics and thrive on quantitative results to drive success.
- Know who you’re marketing to. While you may not have experience with our specific personas, you understand the process of audience targeting to effectively market to the correct audience.
- Understand stages of the marketing funnel. TOFU, MOFU, BOFU acronyms should be no stranger to you. You understand best practices and strategies for each stage and can craft content accordingly.
- 4-year degree or equivalent work experience.
We’re extra excited if you...
- Have B2B SaaS experience
- Have worked with demand generation roles
- Been responsible for quantifiable KPIs
- Experience working on a distributed team or remote environment
- Have an eye for design sensibility
Our benefits and perks
- Top-tier Medical, Dental, and Vision benefits, including FSA
- Life Insurance, AD&D, STD and LTD benefits
- EAP & monthly wellness stipend for your physical and mental health
- 401(k) retirement plan to save for your future
- Unlimited PTO for sick days and vacation days
- New hire and monthly WFH office stipend to cultivate a better work environment
- All-expenses paid company off-sites and free lunch bi-weekly at Company meetings
- Professional development and mentorship
- MacBook Pro or equivalent laptop
- Flexible WFH schedule to manage your personal obligations
- Flexible remote work environment: coffee shop, beach, or anywhere in between
- ....and 4-day workweeks
Technology
Golinks allows companies to significantly increase productivity, by creating memorable short links for every internal company URL These internal link systems have been a standard for productivity at major companies.
About Culdesac
Our cities should be celebrated. They have been the largest driver of innovation in human history. But somewhere along the way, things broke and our quality of life suffered. We built our lives around our cars as cookie-cutter housing popped up around the country. Sprawl became commonplace, and we normalized hour-long commutes, even as private vehicle ownership became the largest source of carbon emission pollution. We became more isolated and felt less connected to each other. It doesn't have to be this way.
We're building cities for people, not cars. Our team blends technology, real estate, and culture to reimagine our daily lives. We come from different backgrounds to bring a fresh perspective on what's possible. As a team, we keep a pulse on our community and what they need. We ride our e-bikes to lunch, host pop-ups on construction sites and make 16-acre cornstarch art pieces. We cultivate these relationships and bring our community closer together so they can experience the neighborhood they deserve.
About the role
Who We Are:
Culdesac is a real estate and technology start up that build’s cities for people, not cars. Our goal is to create the first car-free city in the US. We started by creating the first car-free neighborhood built from scratch in the US - Culdesac Tempe, a $170 million mixed-use neighborhood development for 1,000 residents opening in 2022. The neighborhood covers 17 acres and features 55% open space, shared courtyards, and abundant bookable spaces. Culdesac is the co-developer and tech-enabled property manager.
Read more about our vision, our product, and how we are changing how people live, work, and move:
Introducing Culdesac: Building car-free neighborhoods from scratch by Ryan Johnson (CEO & Founder)
The Capital of Sprawl Gets a Radically Car-Free Neighborhood by The New York Times
Paying Rent Will Get You Wheels in New Car-Free Complex by Bloomberg
New Arizona Development Bans Residents From Bringing Cars - WSJ by Wall Street Journal
11 rules for buying an ebike. Ebikes are about to change the world. By Ryan Johnson (CEO & Founder)
We’re headquartered in Tempe, AZ and were founded in 2018. CEO Ryan Johnson was previously on the founding team of Opendoor. We raised $30M Series A in January 2022. Our investors include top VCs like Khosla Ventures, Zigg Capital, Initialized Capital, and Y Combinator
The Role
As a People Operations Generalist at Culdesac, you will be an integral part of building a sustainable and forward-thinking People & Operations team.
We’re seeking a People Operations Generalist who c hampions a best-in-class team culture, adding delightful touches throughout the employee life cycle and in our physical/virtual team spaces. You will focus on stewarding and constantly improving elements of the employee lifecycle, especially in Talent Management, Employee Engagement & Culture, and Benefits.
In addition to championing team culture, you will help us anticipate future people operations needs, looking around corners to plan for our future as a company, while maintaining and iteratively improving experiences and processes in the here and now.
The Requirements
While our role description represents what we are ideally looking for, we encourage you to apply even if your resume includes strengths and experiences that don’t match everything listed here.
Experience partnering with the broader team to facilitate, communicate and implement HR programs, policies, and other rollouts that both support business goals and ensure compliance with state and federal regulations. This is more important to us than a specific # of years of experience, but we expect most to need at least 3-5 years in the industry to gain this experience.
Experience in designing and maintaining process documentation , streamlining operational processes, and researching and providing recommendations on new technologies and services that enhance operations and the employee experience. You handle confidential and proprietary information with utmost care.
Broad experience coordinating subject matter experts in HR, compensation, benefits, legal, and business leaders to ensure proper execution of policies and practices.
Passion for problem solving ; you consider yourself scrappy, and self-motivated. You are someone who can and work well with tight deadlines and are willing to roll up your sleeves to execute on the details of a plan or process that you designed at the strategic level.
Prioritizes a lifestyle leveraging public transportation, micromobility, and other alternatives to private cars.
Locations
We're headquartered in Tempe, AZ, with our office located in the heart of downtown Tempe. We encourage employees to work in our beautiful Tempe office and offer relocation assistance to those who’d like to move to Tempe. We also have remote positions, and we work hard to create a first-class, remote-friendly environment.
Benefits & Perks
🏥 Benefits package includes options for medical, dental, and vision.
🥚 Family Planning Benefits.
🐣 Parental Leave. Up to 12 weeks paid time off for qualifying events.
🏦 401K Savings.
🖥️ Work from home stipend. Up to $500 for equipment paid by the company.
🌎 Co-Working Stipend. $100 per month paid by Culdesac for space intended for work productivity directly related to Culdesac business (e.g. co-working space pass for the day). Remote employees only.
🚲 Mobility Stipend. Up to $500 to invest in employee micro-mobility setup (eg e-bike, e-scooter, micro-mobility accessories)
🛴 Car-Free Commuter Benefit $400 per month paid by Culdesac. Tempe Employees only.
Our Values
As sprawl became commonplace in our cities, we felt less connected to each other. We normalized hour-long commutes, even as private vehicle ownership became the largest source of carbon emission pollution. Our cities blend technology, real estate, and culture to reimagine our daily lives. Come help us make our residents happier, healthier, and more productive in the years they spend with us and the moments they spend together.
At Culdesac, we:
Work as a team
Be inclusive, drawing on the strengths of people who bring a different perspective.
Find ways to work together that overcome disciplinary and geographic separations.
Ship, including the last 10%
Be output oriented. Ship.
Our mission weaves us deep into people's lives. Respect that trusted relationship by seeing your work through to the end, including the last 10%.
Embrace the full stack
We have a competitive advantage in operationally complex, capital-intensive work.
Tackling all the layers in the stack gives us an opportunity to deliver an exceptional user experience.
Always remember Rule #0: learn from those who have done it before.
Ask people for feedback
Only users know if we’re creating value for them.
We get better by observing behavior and asking others how we can improve.
Respect the limits of what we can know and plan. In the complex organism of a city, emergent behavior rules.
Design for humans
The messiness of human preferences and decision making is the rich soil where our product grows.
Human paradoxes and contradictions are our opportunity to create joy.
Next Steps:
If you think Culdesac might be a good fit, we encourage you to apply! You have nothing to lose, and we'll respond to you within a week.
If we move forward, here's our typical process:
A 30-minute video call with our People Operations Leader to understand your high-level background and cover logistics & expectations.
A 30-minute take home assignment.
A 45-minute video call with our Head of People to review the take home and answer case study questions.
A 45-minute video call with our COO overviewing how you would fit in Culdesac’s mission, vision, and culture.
A final 30-minute video call with our CEO overview of a list of company scenarios.
At each step, we leave time for you to ask us questions. We look forward to hearing from you!
Technology
We're using Django, GraphQL, Apollo, React, and Typescript to build top-notch property management and mobility solutions for our future residents.
We're looking for talented engineers who can scope, implement, and ship complex engineering projects on time. Contact us if you're excited about the opportunity to create and own Culdesac's technical roadmap!
About CoinTracker
Applying
Please apply directly on our careers page — applications via YC are unmonitored!
Overview
CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.
Our mission is to increase the financial freedom and prosperity of iniduals and companies.
Some things we’re proud of:
💲 Over $50B in crypto assets are tracked on CoinTracker
📈 Profitable and growing rapidly
🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders
💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more
🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google
About the role
CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.
Some things we’re proud of:
📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)
💲 Profitable
🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders
💼 Venture-backed by Accel, Y Combinator, and other top investors
🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google
Learn more about our mission, culture, and hiring process.
Your opportunity
Join our tight-knit early-stage distributed team that thrives on interesting technical challenges and building magical products that improve people's lives. As our Head of Marketing, you will be directly responsible for accelerating CoinTracker’s user growth through brand awareness, content marketing, social media, public relations and events. You will also be in charge of building and leading CoinTracker’s Marketing team.
You will
Hire and lead the Marketing team to make CoinTracker the strongest brand in the cryptocurrency space
Manage product launches (new exchanges, new features, new partnerships) across all organic channels
Drive new user registrations by marketing country launches and partner integrations
Ship blog posts and emails to grow distribution
Grow CoinTracker’s social media presence across Twitter, Meta, Reddit
Experiment with new awareness channels for CoinTracker (e.g. influencers, podcasts)
Some of the skills we're excited about
10+ years of experience in Brand Marketing and Product Marketing
Experience building the brand of an early-stage beloved product, including providing valuable insights into the customer needs. Proven ability to build a strong narrative.
Experience managing a team of high-performing Marketers
Experience scaling a company from 10s of people to 100s
Highly aligned with our company values
Genuine interest in cryptocurrency and personal finance
Work effectively in a remote setting and able to overlap with our core hours of 9 AM to 12 PM PT
What's it like working at CoinTracker?
We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Linear, Notion, Slack, Zoom. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.
If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.
Technology
Our engineering process includes:
- Code reviews
- Continuous integration
- Multiple daily automated deployments to production
- Automated testing with >85% code coverage
Some of the technical challenges we face are:
- Lots of data — billions of data points to track transactions and market pair prices.
- Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
- Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
- Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
- Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.
Our tech stack is:
- Web: HTML, Javascript, React, CSS, Sass
- Mobile: React Native, Expo, GraphQL
- Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
- Infrastructure: GCP, AWS
About CoinTracker
Applying
Please apply directly on our careers page — applications via YC are unmonitored!
Overview
CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.
Our mission is to increase the financial freedom and prosperity of iniduals and companies.
Some things we’re proud of:
💲 Over $50B in crypto assets are tracked on CoinTracker
📈 Profitable and growing rapidly
🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders
💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more
🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google
About the role
CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.
Some things we’re proud of:
📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)
💲 Profitable
🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders
💼 Venture-backed by Accel, Y Combinator, and other top investors
🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google
Learn more about our mission, culture, and hiring process.
Your opportunity
As the founding member of CoinTracker's system administration team, you will facilitate strong productivity and security with best-in-class internal hardware, software, and processes. You will also play a critical role in defining CoinTracker’s culture.
1-year outcomes
Systems and processes that facilitate security and ease of use for internal tooling, including SSO, one-click provisioning and de-provisioning for employees, and remote hardware reset
Comprehensive security best practices taught to every existing employee and new employees on their first week
All new hires have all their hardware and software provisioned before their start date
Robust internal systems help-desk deployed with 100% adherence to internal SLAs
Zero security breaches
SOC 2 Type II compliance maintained
You will
Ensure that our team is rapidly and seamlessly onboarded to and off-boarded from all systems
Work cross-functionally with our security, infrastructure engineering, finance, and people teams to make every CoinTracker successful
Help CoinTrackers troubleshoot technical issues and support them with their hardware and software needs so that they can be highly productive
Build, manage, and scale our hardware management system, including ensuring international delivery for all new team members before their start date
Enforce a rigorous set of security standards across the organization
Setup a Single-Sign-On (SSO) solution that integrates with all of our existing tooling
Some of the skills that we are excited about
3+ years of system administration experience at a high-growth tech company
Experience setting up, managing, and scaling technical operations and processes
Strong working knowledge of Apple systems and software
Understanding of script execution and troubleshooting (e.g. Bash, Python)
Experience managing a successful SOC 2 audit
Experience setting up single-sign-on (SSO)
Strong background administrating software such as GitHub, Google Workspace, Notion, Slack, Zoom
Genuine interest in cryptocurrency and personal finance
Works effectively in a remote setting and able to overlap with our core hours of 9 AM to 12 PM PT
What's it like working at CoinTracker?
We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Linear, Notion, Rippling, Slack, Zendesk, and Zoom. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.
If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.
Technology
Our engineering process includes:
- Code reviews
- Continuous integration
- Multiple daily automated deployments to production
- Automated testing with >85% code coverage
Some of the technical challenges we face are:
- Lots of data — billions of data points to track transactions and market pair prices.
- Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
- Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
- Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
- Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.
Our tech stack is:
- Web: HTML, Javascript, React, CSS, Sass
- Mobile: React Native, Expo, GraphQL
- Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
- Infrastructure: GCP, AWS
About CoinTracker
Applying
Please apply directly on our careers page — applications via YC are unmonitored!
Overview
CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.
Our mission is to increase the financial freedom and prosperity of iniduals and companies.
Some things we’re proud of:
💲 Over $50B in crypto assets are tracked on CoinTracker
📈 Profitable and growing rapidly
🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders
💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more
🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google
About the role
This is a remote role open to candidates in the Greater Delhi Area, those located in APAC region countries.
CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.
Some things we’re proud of:
📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)
💲 Profitable
🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders
💼 Venture-backed by Accel, Y Combinator, and other top investors
🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google
Learn more about our mission, culture, and hiring process.
Your opportunity:
Join our tight-knit early-stage remote team that thrives on delighting users and building magical products that improve people's lives. As a Product Support Specialist at CoinTracker you'll delight our customers with world-class customer support and help make cryptocurrency accessible to everyone.
1-year outcomes
Participate in onboarding and training two new hires
Expand our internal and external knowledge with at least 2 weekly contributions (new articles, edits or video content)
Close an average of 150 support tickets per week
Maintain an average quality score of 90% or above
You will:
Answer technical customer inquiries via email
Generate high-quality educational resources for our users and team
Work collaboratively with our product team and engineers to understand, prioritize and implement customer feedback
Learn and grow with a fast-growing team
Some of the skills and knowledge we’re excited about
1-3+ years of previous SaaS Support experience and high volume support
Foundational knowledge of cryptocurrency DeFi, NFTs, and/or blockchain technology
Experience distilling complex ideas into more simple terms, like teaching others a new board game
Observing patterns and solving puzzles
We are looking for someone who is or has
Clear and proficient in written communication in English
Empathetic, positive, patient, and excited to help users' solve their pain points
Organized, reliable, independent, and productive
Comfortable with mathematical and financial topics
Excited about providing fast-paced support in a high-growth startup
Looking to learn about startup support in a hands-on manner
Able to work effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT
What's it like working at CoinTracker?
We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.
If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.
Technology
Our engineering process includes:
- Code reviews
- Continuous integration
- Multiple daily automated deployments to production
- Automated testing with >85% code coverage
Some of the technical challenges we face are:
- Lots of data — billions of data points to track transactions and market pair prices.
- Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
- Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
- Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
- Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.
Our tech stack is:
- Web: HTML, Javascript, React, CSS, Sass
- Mobile: React Native, Expo, GraphQL
- Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
- Infrastructure: GCP, AWS
About CoinTracker
Applying
Please apply directly on our careers page — applications via YC are unmonitored!
Overview
CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.
Our mission is to increase the financial freedom and prosperity of iniduals and companies.
Some things we’re proud of:
💲 Over $50B in crypto assets are tracked on CoinTracker
📈 Profitable and growing rapidly
🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders
💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more
🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google
About the role
CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.
Some things we’re proud of:
📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)
💲 Profitable
🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders
💼 Venture-backed by Accel, Y Combinator, and other top investors
🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google
Learn more about our mission, culture, and hiring process.
Your opportunity
Join our tight-knit early-stage distributed team that thrives on interesting technical challenges and building magical products that improve people's lives. As the founding client services Account Manager at CoinTracker, you will be the trusted advisor for some of our largest customers. You will define the strategy for our VIP concierge service and account management efforts. As our eyes and ears in the field, you will find new use cases and help our customers solve their most pressing problems. You will be a highly visible product expert in CoinTracker's offerings, learning, knowing, and teaching how to work with and leverage our latest solutions.
You will
Build out a framework for providing delightful, white-glove experiences to strategic CoinTracker clients
Develop new and existing relationships to drive adoption and retention of CoinTracker’s products
Work directly with clients to understand their goals and motivations, and deliver empathetic resolutions to product and technical needs
Work with our partners to understand their highest priority customers
Collaborate with our internal engineering, design, product, and partnership teams to inform the product roadmap
Some of the skills we're excited about
Customer-first attitude with a strong sense of empathy
A background working with VIP or high net worth iniduals
A passion for personal finance and investing
We're looking for someone who
Is excited to build out their own vertical in a high-energy organization
Loves to experiment, iterate and learn rapidly
Enjoys building relationships with clients and ensuring their success
Is passionate about cryptocurrency or other technology helping to bridge gaps in financial equity and prosperity
Is productive, resourceful, and an effective problem solver
Thrives in an early-stage startup environment with less stability and more ambiguity
Works effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT
Technology
Our engineering process includes:
- Code reviews
- Continuous integration
- Multiple daily automated deployments to production
- Automated testing with >85% code coverage
Some of the technical challenges we face are:
- Lots of data — billions of data points to track transactions and market pair prices.
- Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
- Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
- Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
- Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.
Our tech stack is:
- Web: HTML, Javascript, React, CSS, Sass
- Mobile: React Native, Expo, GraphQL
- Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
- Infrastructure: GCP, AWS
About CoinTracker
Applying
Please apply directly on our careers page — applications via YC are unmonitored!
Overview
CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.
Our mission is to increase the financial freedom and prosperity of iniduals and companies.
Some things we’re proud of:
💲 Over $50B in crypto assets are tracked on CoinTracker
📈 Profitable and growing rapidly
🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders
💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more
🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google
About the role
CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.
Some things we’re proud of:
📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)
💲 Profitable
🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders
💼 Venture-backed by Accel, Y Combinator, and other top investors
🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google
Learn more about our mission, culture, and hiring process.
Your opportunity
Shape the future of personal finance, tax preparation, and accounting for every cryptocurrency user by building products people love.
1-year outcomes
15 major product features/improvements/redesigns shipped that significantly improve the user experience and/or top-level metrics by 10%+ each
Average of five minor product improvements or fixes shipped per 2-week sprint that each successfully addresses the pain points of at least 10 reported users
Help increase NPS by 20%
Reduce 30-day churn on subscriptions to <5%
You will
Invent and ship products that lead crypto to the next level of adoption, working cross-functionally with design, engineering, partnerships, tax, support, and others from conception to launch
Own and execute the full roadmap for one or more product areas, such as quality, portfolio, tax, mobile, international, and web3
As the third PM to join, flex into related competencies such as Marketing and User Research as needed
Represent CoinTracker and your products compellingly and humbly to the company and the broader crypto ecosystem
Some of the qualifications we are excited about
2+ years shipping beloved products at scale as a product manager
Extremely passionate about and active user of cryptocurrency
Ability to collaborate effectively across engineering, design, partnerships, and other key stakeholders
Shrewd ability to prioritize
Experience in an early-stage high growth startup environment
Work effectively in a remote setting and able to overlap with our core hours of 9AM to 12PM PT
What's it like working at CoinTracker?
We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Linear, Notion, Slack, and Zoom. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives.
If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.
Technology
Our engineering process includes:
- Code reviews
- Continuous integration
- Multiple daily automated deployments to production
- Automated testing with >85% code coverage
Some of the technical challenges we face are:
- Lots of data — billions of data points to track transactions and market pair prices.
- Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
- Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
- Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
- Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.
Our tech stack is:
- Web: HTML, Javascript, React, CSS, Sass
- Mobile: React Native, Expo, GraphQL
- Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
- Infrastructure: GCP, AWS
About CoinTracker
Applying
Please apply directly on our careers page — applications via YC are unmonitored!
Overview
CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.
Our mission is to increase the financial freedom and prosperity of iniduals and companies.
Some things we’re proud of:
💲 Over $50B in crypto assets are tracked on CoinTracker
📈 Profitable and growing rapidly
🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders
💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more
🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google
About the role
CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.
Some things we’re proud of:
📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)
💲 Profitable
🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders
💼 Venture-backed by Accel, Y Combinator, and other top investors
🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google
Learn more about our mission, culture, and hiring process.
Your opportunity
Join our tight-knit, early-stage distributed customer support team that thrives on solving interesting user issues and providing empathetic, human-centered support. As an early member of the support operations team, you will support our quickly growing customer support team and make impactful improvements on the speed, accuracy, and quality of support at CoinTracker. You will also act as a trusted expert in the support organization, helping implement initiatives to create world-class customer experiences.
You will
Perform moderate data visualizations and analytics to present insights using tools such as Google Sheets, Coda, and Looker
Collaborate with support team members, leadership, and other teams to provide needed support and ensure projects are delivered within scoped timeline
Assist with onboarding of new hires on the support team, ensuring new hires have the right access required for their roles
Some of the skills we're excited about
2+ years experience configuring and supporting tools such as Zendesk, Guru, and other customer support applications
2+ years experience assisting in project management lifecycles within a support organization
1+ years experience using tools such as Looker, Tableau, and Google Sheets to visualize and gain insight from support or business-related data
1+ years experience writing training or enablement materials for internal audiences
Excellent written and verbal communication skills
We're looking for someone who
Is excited for, and talented in, the nitty-gritty of support operations
Has a customer-centric attitude with previous experience working in a support team and with support data
Is passionate about cryptocurrency or other technology helping to bridge gaps in financial equity and prosperity
Thrives in an early-stage startup environment with less stability and more ambiguity
Works effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT
1-year outcomes
Decrease average support time to resolution
Decrease time-to-onboard for new support hires
Increase support project success by refining project management process
What's it like working at CoinTracker?
We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Google Meet, Linear, Notion, Slack, Zendesk. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.
If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.
Technology
Our engineering process includes:
- Code reviews
- Continuous integration
- Multiple daily automated deployments to production
- Automated testing with >85% code coverage
Some of the technical challenges we face are:
- Lots of data — billions of data points to track transactions and market pair prices.
- Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
- Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
- Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
- Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.
Our tech stack is:
- Web: HTML, Javascript, React, CSS, Sass
- Mobile: React Native, Expo, GraphQL
- Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
- Infrastructure: GCP, AWS
About CoinTracker
Applying
Please apply directly on our careers page — applications via YC are unmonitored!
Overview
CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.
Our mission is to increase the financial freedom and prosperity of iniduals and companies.
Some things we’re proud of:
💲 Over $50B in crypto assets are tracked on CoinTracker
📈 Profitable and growing rapidly
🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders
💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more
🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google
About the role
CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.
Some things we’re proud of:
📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)
💲 Profitable
🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders
💼 Venture-backed by Accel, Y Combinator, and other top investors
🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google
Learn more about our mission, culture, and hiring process.
Your opportunity
Design CoinTracker to make cryptocurrency portfolio tracking, tax compliance, and personal financial management intuitive and seamless for everyone.
1-year outcomes
Designed and shipped improvements to core user journeys that successfully improve the UX and/or top level metrics by 3x
Dozens of examples of public recognition for excellent design, including from everyday users and top critics alike
Favorable engagement and retention metrics versus other crypto tax and portfolio products
Help NPS increase by 20%
Reduce 30-day churn on subscriptions to <5%
You will
Design and ship products that lead crypto to the next level of adoption, working collaboratively with product management, engineering, partnerships, tax, support, and others from conception to launch
Deeply understand the needs and feelings of CoinTracker’s product, users, and would-be users, including through direct engagement and research
As an early designer on the team, flex cross-functionally into user research, motion design, content design, rapid prototyping, and other areas
Represent CoinTracker and your products compellingly and humbly to the company and the broader crypto ecosystem
Some of the qualifications we are excited about
3+ years shipping beloved products at scale as a product designer
Active and passionate user of cryptocurrency
Ability to collaborate effectively across engineering, product management, partnerships, and other key stakeholders
Experience building consumer products where ease of use and delight made the difference
Experience in an early-stage high growth startup environment
Work effectively in a remote setting and able to overlap with our core hours of 9 AM to 12 PM PT
What's it like working at CoinTracker?
We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Linear, Notion, Slack, and Zoom. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives.
If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.
Technology
Our engineering process includes:
- Code reviews
- Continuous integration
- Multiple daily automated deployments to production
- Automated testing with >85% code coverage
Some of the technical challenges we face are:
- Lots of data — billions of data points to track transactions and market pair prices.
- Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
- Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
- Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
- Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.
Our tech stack is:
- Web: HTML, Javascript, React, CSS, Sass
- Mobile: React Native, Expo, GraphQL
- Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
- Infrastructure: GCP, AWS
About CoinTracker
Applying
Please apply directly on our careers page — applications via YC are unmonitored!
Overview
CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.
Our mission is to increase the financial freedom and prosperity of iniduals and companies.
Some things we’re proud of:
💲 Over $50B in crypto assets are tracked on CoinTracker
📈 Profitable and growing rapidly
🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders
💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more
🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google
About the role
CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.
Some things we’re proud of:
📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)
💲 Profitable
🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders
💼 Venture-backed by Accel, Y Combinator, and other top investors
🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google
Learn more about our mission, culture, and hiring process.
Your mission
Lead CoinTracker’s growth team to accelerate the adoption of CoinTracker to over 50% of crypto users globally.
1-year outcomes
Cross-functional growth team of 8 hired (engineering, design, product, marketing, data)
Deployed a high-velocity experimentation culture enabling 5 growth experiments to be run per week
Growth optimization resulting in 100%+ aggregate improvement in acquisition, conversion, retention, and/or monetization
Built industry-leading growth culture and infused it into the DNA of all CoinTracker teams
You will
Scale our growth team from a small scrappy team to a high performing cross-functional growth team of dozens
Lead and manage CoinTracker’s growth team
Set the vision and key objectives for the growth team, and work with the team to successfully deliver on them
Work closely with the executive team to shape and execute the company’s mission and strategy
Teach, promote and instill a growth mindset across the company
Some skills that we're excited about
3+ years of experience leading the Growth function of a high growth consumer product used by millions
Demonstrated impact on accelerating core growth metrics
Ability to hire and manage high performers
Interest in cryptocurrency
This role may be a good fit if you
Have led a growth team to successfully improve acquisition, conversion, retention, and/or monetization on a consumer product used by millions of users.
Thrive in an early-stage high growth startup environment
Are passionate about cryptocurrency
Work effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT
What's it like working at CoinTracker?
We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Figma, Github, Linear, Notion, Slack, Zendesk, Zoom. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.
If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.
Technology
Our engineering process includes:
- Code reviews
- Continuous integration
- Multiple daily automated deployments to production
- Automated testing with >85% code coverage
Some of the technical challenges we face are:
- Lots of data — billions of data points to track transactions and market pair prices.
- Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
- Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
- Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
- Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.
Our tech stack is:
- Web: HTML, Javascript, React, CSS, Sass
- Mobile: React Native, Expo, GraphQL
- Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
- Infrastructure: GCP, AWS
About CoinTracker
Applying
Please apply directly on our careers page — applications via YC are unmonitored!
Overview
CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.
Our mission is to increase the financial freedom and prosperity of iniduals and companies.
Some things we’re proud of:
💲 Over $50B in crypto assets are tracked on CoinTracker
📈 Profitable and growing rapidly
🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders
💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more
🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google
About the role
CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.
Some things we’re proud of:
📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)
💲 Profitable
🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders
💼 Venture-backed by Accel, Y Combinator, and other top investors
🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google
Learn more about our mission, culture, and hiring process.
Mission
Establish CoinTracker’s first enterprise business line and drive millions in revenue or millions of new users.
Your opportunity
Join our tight-knit early-stage distributed team that thrives on interesting challenges and building magical products that improve people's lives. As a Partnerships Lead, you will be directly responsible for owning CoinTracker's relationships in a new business unit that drives significant user acquisition. You will be creating a new business in cryptocurrency that will impact millions of people and the future of finance.
You may enjoy this role if you
Love thinking about business strategy and product partnerships
Are extremely organized, a strong multi-tasker, and work efficiently in ambiguous scenarios
Like working cross-functionally from legal to tax to engineering to product to design to customer support and beyond
You will
Identify, analyze, and capitalize on new business opportunities for CoinTracker to grow
Own, cultivate, and grow CoinTracker's relationships with external parties
Develop and execute on CoinTracker's partner strategies to align with the product and business goals
Work cross-functionally internally to understand & communicate business objectives and partnerships, as well as drive the strategy and negotiation process with external partners
Help make CoinTracker the most trusted crypto tax product by partners
Some of the skills that we are excited about
Productive, resourceful, and an effective problem solver
Experience building partnerships within the technology/startup space (bonus: in fintech and/or cryptocurrency)
Successful track record of developing and growing strategic partnerships
Ability to build coalitions around an idea
Genuine interest in cryptocurrency and personal finance
Strong communicator with deep experience presenting to senior managers and getting deals done
Experience working within a fast-paced, high-growth technology startup
Highly aligned with CoinTracker’s values
Work effectively in a remote setting and are able to overlap with our core hours of 9 AM to 12 PM PT
Technology
Our engineering process includes:
- Code reviews
- Continuous integration
- Multiple daily automated deployments to production
- Automated testing with >85% code coverage
Some of the technical challenges we face are:
- Lots of data — billions of data points to track transactions and market pair prices.
- Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
- Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
- Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
- Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.
Our tech stack is:
- Web: HTML, Javascript, React, CSS, Sass
- Mobile: React Native, Expo, GraphQL
- Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
- Infrastructure: GCP, AWS
About CoinTracker
Applying
Please apply directly on our careers page — applications via YC are unmonitored!
Overview
CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.
Our mission is to increase the financial freedom and prosperity of iniduals and companies.
Some things we’re proud of:
💲 Over $50B in crypto assets are tracked on CoinTracker
📈 Profitable and growing rapidly
🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders
💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more
🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google
About the role
CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.
Some things we’re proud of:
📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)
💲 Profitable
🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders
💼 Venture-backed by Accel, Y Combinator, and other top investors
🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google
Learn more about our mission, culture, and hiring process.
Your opportunity
Shape the future of personal finance, tax preparation, and accounting for every cryptocurrency user by building products people love.
1-year outcomes
15 major product features/improvements/redesigns shipped that significantly improve the user experience and/or top-level metrics by 10%+ each
Average of five minor product improvements or fixes shipped per 2-week sprint that each successfully addresses the pain points of at least 10 reported users
Help increase NPS by 20%
Reduce 30-day churn on subscriptions to <5%
You will
Invent and ship products that lead crypto to the next level of adoption, working cross-functionally with design, engineering, partnerships, tax, support, and others from conception to launch
Own and execute the full roadmap for one or more product areas, such as quality, portfolio, tax, mobile, international, and web3
As the third PM to join, flex into related competencies such as Marketing and User Research as needed
Represent CoinTracker and your products compellingly and humbly to the company and the broader crypto ecosystem
Some of the qualifications we are excited about
2+ years shipping beloved products at scale as a product manager
Extremely passionate about and active user of cryptocurrency
Ability to collaborate effectively across engineering, design, partnerships, and other key stakeholders
Shrewd ability to prioritize
Experience in an early-stage high growth startup environment
Work effectively in a remote setting and able to overlap with our core hours of 9AM to 12PM PT
What's it like working at CoinTracker?
We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Linear, Notion, Slack, and Zoom. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives.
If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.
Technology
Our engineering process includes:
- Code reviews
- Continuous integration
- Multiple daily automated deployments to production
- Automated testing with >85% code coverage
Some of the technical challenges we face are:
- Lots of data — billions of data points to track transactions and market pair prices.
- Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
- Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
- Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
- Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.
Our tech stack is:
- Web: HTML, Javascript, React, CSS, Sass
- Mobile: React Native, Expo, GraphQL
- Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
- Infrastructure: GCP, AWS
About CoinTracker
Applying
Please apply directly on our careers page — applications via YC are unmonitored!
Overview
CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.
Our mission is to increase the financial freedom and prosperity of iniduals and companies.
Some things we’re proud of:
💲 Over $50B in crypto assets are tracked on CoinTracker
📈 Profitable and growing rapidly
🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders
💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more
🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google
About the role
CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.
Some things we’re proud of:
📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)
💲 Profitable
🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders
💼 Venture-backed by Accel, Y Combinator, and other top investors
🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google
Learn more about our mission, culture, and hiring process.
Your opportunity
Design CoinTracker to make cryptocurrency portfolio tracking, tax compliance, and personal financial management intuitive and seamless for everyone.
1-year outcomes
Designed and shipped improvements to core user journeys that successfully improve the UX and/or top level metrics by 3x
Dozens of examples of public recognition for excellent design, including from everyday users and top critics alike
Favorable engagement and retention metrics versus other crypto tax and portfolio products
Help NPS increase by 20%
Reduce 30-day churn on subscriptions to <5%
You will
Design and ship products that lead crypto to the next level of adoption, working collaboratively with product management, engineering, partnerships, tax, support, and others from conception to launch
Deeply understand the needs and feelings of CoinTracker’s product, users, and would-be users, including through direct engagement and research
As an early designer on the team, flex cross-functionally into user research, motion design, content design, rapid prototyping, and other areas
Represent CoinTracker and your products compellingly and humbly to the company and the broader crypto ecosystem
Some of the qualifications we are excited about
3+ years shipping beloved products at scale as a product designer
Active and passionate user of cryptocurrency
Ability to collaborate effectively across engineering, product management, partnerships, and other key stakeholders
Experience building consumer products where ease of use and delight made the difference
Experience in an early-stage high growth startup environment
Work effectively in a remote setting and able to overlap with our core hours of 9 AM to 12 PM PT
What's it like working at CoinTracker?
We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Linear, Notion, Slack, and Zoom. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives.
If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.
Technology
Our engineering process includes:
- Code reviews
- Continuous integration
- Multiple daily automated deployments to production
- Automated testing with >85% code coverage
Some of the technical challenges we face are:
- Lots of data — billions of data points to track transactions and market pair prices.
- Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
- Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
- Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
- Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.
Our tech stack is:
- Web: HTML, Javascript, React, CSS, Sass
- Mobile: React Native, Expo, GraphQL
- Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
- Infrastructure: GCP, AWS
About CoinTracker
Applying
Please apply directly on our careers page — applications via YC are unmonitored!
Overview
CoinTracker is a portfolio assistant for cryptocurrency. Used by over 1 million cryptocurrency holders with over $50 Billion in crypto assets on exchanges, it enables consumers and businesses to seamlessly track their cryptocurrency portfolio, investment performance, taxes, and more. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets.
Our mission is to increase the financial freedom and prosperity of iniduals and companies.
Some things we’re proud of:
💲 Over $50B in crypto assets are tracked on CoinTracker
📈 Profitable and growing rapidly
🤝 Partnered with Coinbase, TurboTax, H&R Block, OpenSea, Wolters Kluwer, and other industry leaders
💼 $100M Series A from Accel, Y Combinator, Initialized Capital, 776 Ventures, Serena Williams, and more
🗺️ Founders: Jon and Chandan previously built TextNow (scaled to 200 million downloads) and worked at Google[x] & Google
About the role
CoinTracker makes cryptocurrency portfolio tracking and tax compliance simple. Beyond cryptocurrency, we are building a general automated financial assistant for all financial assets. Our mission is to increase the financial freedom and prosperity of the world.
Some things we’re proud of:
📈 3% of all global cryptocurrency assets are tracked on CoinTracker ($50B daily)
💲 Profitable
🤝 Partnered with Coinbase, TurboTax, OpenSea, and other industry leaders
💼 Venture-backed by Accel, Y Combinator, and other top investors
🗺️ Founders: Jon previously built TextNow (200M downloads), Chandan was previously a product manager at Google
Learn more about our mission, culture, and hiring process.
Your opportunity
Join as an early member of our Talent team. Get in at the ground floor as we work to build the strongest team in the cryptocurrency space. As an early member of the talent team, you will build, drive, and scale our hiring systems & processes to attract and close top-tier candidates. You will also play a critical role in defining CoinTracker’s culture.
1-year outcomes
40 people hired
Offer:close rate to ≥75%
Average time to offer to ≤21 days
Average time to hire to ≤30 days
Strong aligned hiring scorecards for all active roles
Diverse candidate pipelines for all roles we are hiring
You will
Work directly with hiring managers and the founders to identify, attract, engage, assess, manage, and hire candidates
Build processes and systems that scale the hiring function
Build and contribute to a company culture that enables people to do their life’s best work
Some of the skills we are excited about
2+ years of successfully recruiting top talent in a high growth startup environment
Love of team-building
Strong interpersonal and sales skills
Passionate about financial products and/or cryptocurrency
Able to work effectively in a remote setting and overlap with our core hours of 9 AM to 12 PM PT
What's it like working at CoinTracker?
We are a fully internationally distributed, tight-knit team. We have minimal process, and the majority of our time is spent working and collaborating asynchronously through tools like Linear, Notion, Slack, and Zoom. We also stay aligned and bonded through weekly sprints, standups, all hands, and socials. We aim to empower every inidual on the team with full transparency, ownership, autonomy, and clear objectives. Learn more about our guiding principles.
If this sounds exciting, we'd love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome iniduals, not folks who perfectly match a job posting.
Technology
Our engineering process includes:
- Code reviews
- Continuous integration
- Multiple daily automated deployments to production
- Automated testing with >85% code coverage
Some of the technical challenges we face are:
- Lots of data — billions of data points to track transactions and market pair prices.
- Data structures & algorithms — automated transfer detection, cost basis tracking, tax optimization, and more. Your CS fundamentals finally come in handy!
- Scalability — some cryptocurrency users, such as algorithmic traders, accumulate millions of transactions per year. CoinTracker needs to work seamlessly for those power crypto traders.
- Blockchain — whether it's running our own nodes, implementing xPub address generation and traversal, or parsing smart contracts to seamlessly support decentralized trading, we get our hands dirty with core blockchain technology.
- Technical complexity — integrating with hundreds of exchanges and blockchains, and supporting thousands of cryptocurrencies means we have to methodically architect our software and build critical monitoring systems to deliver a robust and accurate platform.
Our tech stack is:
- Web: HTML, Javascript, React, CSS, Sass
- Mobile: React Native, Expo, GraphQL
- Backend: Python, Flask, GraphQL, Postgres, Redis, Python RQ
- Infrastructure: GCP, AWS
"
Want to revolutionize Content Creation with AI?
Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. We are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.
As a Senior Software Engineer Full-Stack at Jasper, you will report to the Engineering Manager. Be part of a select group of engineers that work on increasing Jasper’s competitive advantage with proprietary technology and unique product offerings. You will have the opportunity to be part of an engineering team using advanced GPT-3 technology and work close with our AI & Data team and Product Managers. The excitement of working on a cutting edge tech stack and to develop and expand your skillset and career.
Our team is passionate about supporting new employees and growing a culture of collaboration. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing, mentoring and career growth. Our three founders and executive committee are passionate about people and want to share the opportunity to be part of this experience.
This role is open to candidates located in the US and can be remote based.
What you will do at Jasper:
* You will have the opportunity to work on a variety of projects including product enhancements, new features, integrations, billing and work as part of a small team with a product manager and product designer
* You'll build extensible and modular code and patterns to make our application flexible* Be a part of the core development team that will form the foundation of the top AI content creator tool in the market* You'll be part of teams building and maintaining highly-scalable API's for Jasper* Solve technical problems of high scope and complexity and take on special projects as a lead* Interact with customers and take the feedback to build intuitive features with our product teamsWhat you will bring to Jasper:
* 6+ years professional experience with VueJS, NextJS or another modern JavaScript web framework (React, Angular, etc.)
* Experience building and working with a text-editor (yjs, Prose Mirror, Code-mirror, Monaco, etc.)* Experience working with GraphQL* Desire to own your work, and deliver features from start to finish* Desire to work in a quickly growing and exciting business* Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience.Our current stack:
* Backend: Typescript, NestJS, Websockets
* Frontend: Typescript, React (NextJS), GraphQL* DigitalOcean, Google Cloud Platform, Vercel* PostgreSQL, Redis, Hasura GraphQL Engine* Docker, KubernetesThe Engineering values that guide us:
* Engineering without ego - We own our work, but within the framework of the team. We see features through to the end while respecting our team members' ideas
* Strong opinions, loosely held ** - We fight for our ideas, but are open to hearing others' suggestions* Ship fast, sustainably, and simply - We move quickly without over-complicating but with a minimum of debt* Scale each other ** - We support and teach each other every day in order to be the strongest team possibleBenefits & Perks
* Comprehensive Health, Dental and Vision Coverage for our Employees and Families (Jasper.ai covers 100% of the premium for employees), 401(k) program with company matching, and time-off to encourage a healthy work-life balance
* Monthly Wellness Reimbursement* Jasper.ai is headquartered on Sixth Street in Austin, TX. Employees are welcome to work in the office or remotely* A MacBook Pro and the gear you need to get work done* Growing a new business can be chaotic so we strive for a fun, creative, and collaborative work environment to help us meet our objectivesOur goal is to be a erse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.
We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
",
"
Want to revolutionize Content Creation with AI?
Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. We are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.
As a Senior Product Manager at Jasper, you’ll be a key member of the product team. You will have the opportunity to be part of a best-in-class product organization that delivers delightful customer experiences and pushes the boundaries on using AI to write great content. In this role, you own the product's long-term strategy and roadmap and ensure the right product gets built at the right time. You will focus on increasing Jasper’s competitive advantage with proprietary technology and unique product offerings.
Our team is passionate about supporting new employees and growing a culture of collaboration. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing, mentoring and career growth. Our three founders and executive committee are passionate about people and want to share the opportunity to be part of this experience.
This role is open to candidates located in the US and can be remote based.
What you will do at Jasper:
* Lead and guide product direction working closely with cross-functional team of engineering, design, analytics, and marketers
* Define experiences that help mitigate active and passive churn.* Propose and run tests to improve the experience in those key moments.* Work with a dedicated design and engineering team to research, ideate, user test, build MVPs and scale successful tests* Identify customer needs and business opportunities through a combination of user research, collecting feedback from cross-functional partners, working with the analytics team to deeply understand user behavior and engagement metrics, and competitive analysis* Turn ambiguous problems and big ideas into a roadmap of features, experiments, and research with minimal guidance* Understand how your products work and how to measure short- and long-term success* Communicate clearly and crisply with leadership stakeholders and drive alignment across multiple teams and organizations through formal operational processes and in scrappy waysWhat you will bring to Jasper:
* 8+ years of experience delivering highly successful and innovative software products and product teams.
* Proven ability to translate strategy into sound operational plans and roadmaps.* Shipped creative and highly successful self-serve products; involved in end-to-end product process from conceptualizing, building, shipping, and scaling products.* Track record of building experiences that effectively solve a customer pain point resulting in significant business impact* Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.* Passionate about metrics and data* Demonstrated ability to analyze data from a variety of sources, identify key insights, identify opportunities, and inform product decisions, with a bias to action and experimentation* Excels at communicating with team, partners, and executives with clarity, salience, and urgencyThe Product Management values that guide us:
* Building products without ego - We own our work, but within the framework of the team. We see features through to the end while respecting our team members' ideas
* Strong opinions, loosely held ** - We fight for our ideas, but are open to hearing others' suggestions* *Ship fast, sustainably, and simply ** - We move quickly without over-complicating but with a minimum of debt Scale each other ** - We support and teach each other every day in order to be the strongest team possibleBenefits & Perks
* Comprehensive Health, Dental and Vision Coverage for our Employees and Families (Jasper.ai covers 100% of the premium for employees), 401(k) program with company matching, and time-off to encourage a healthy work-life balance
* Monthly Wellness Reimbursement* Jasper.ai is headquartered on Sixth Street in Austin, TX. Employees are welcome to work in the office or remotely* A MacBook Pro and the gear you need to get work done* Growing a new business can be chaotic so we strive for a fun, creative, and collaborative work environment to help us meet our objectivesOur goal is to be a erse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.
We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
",
"
Want to revolutionize Content Creation with AI?
Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. We are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.
As a Staff Software Engineer Back-End at Jasper, you will report to the Engineering Manager on the platform team. Be part of a select group of engineers that work on increasing Jasper’s competitive advantage with proprietary technology and unique product offerings. You will have the opportunity to be part of an engineering team using advanced GPT-3 technology and work close with our AI & Data team and Product Managers. The excitement of working on a cutting edge tech stack and to develop and expand your skillset and career.
Our team is passionate about supporting new employees and growing a culture of collaboration. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing, mentoring and career growth. Our three founders and executive committee are passionate about people and want to share the opportunity to be part of this experience.
This role is open to candidates located in the US and can be remote based.
What you will do at Jasper:
* You will have the opportunity to work on a variety of projects including product enhancements, new features, integrations, billing and work as part of a small team with a product manager and product designer
* Be a part of the core development team that will form the foundation of the top AI content creator tool in the market* You'll be part of teams building and maintaining highly-scalable API's for Jasper* Solve technical problems of high scope and complexity and take on special projects as a lead* Interact with customers and take the feedback to build intuitive features with our product teamsWhat you will bring to Jasper:
* 7+ years professional experience with NestJS, Websockets or similar development tools
* 5+ years professional experience with service oriented architecture* Desire to own your work, and deliver features from start to finish* Desire to work in a quickly growing and exciting AI business* Collaborative and bring a growth-mindset to learn new approaches and technologiesOur current stack:
* Backend: Typescript, NestJS, Websockets
* Frontend: Typescript, React (NextJS), GraphQL* DigitalOcean, Google Cloud Platform, Vercel* PostgreSQL, Redis, Hasura GraphQL Engine* Docker, KubernetesThe Engineering values that guide us:
* Engineering without ego - We own our work, but within the framework of the team. We see features through to the end while respecting our team members' ideas
* Strong opinions, loosely held ** - We fight for our ideas, but are open to hearing others' suggestions* *Ship fast, sustainably, and simply ** - We move quickly without over-complicating but with a minimum of debt Scale each other ** - We support and teach each other every day in order to be the strongest team possibleBenefits & Perks
* Comprehensive Health, Dental and Vision Coverage for our Employees and Families (Jasper.ai covers 100% of the premium for employees), 401(k) program with company matching, and time-off to encourage a healthy work-life balance
* Monthly Wellness Reimbursement* Jasper.ai is headquartered on Sixth Street in Austin, TX. Employees are welcome to work in the office or remotely* A MacBook Pro and the gear you need to get work done* Growing a new business can be chaotic so we strive for a fun, creative, and collaborative work environment to help us meet our objectivesOur goal is to be a erse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.
We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
",
"
Want to revolutionize Content Creation with AI?
Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. We are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.
As a Software Engineer Front-End at Jasper, you will report to the Engineering Manager. Be part of a select group of engineers that work on increasing Jasper’s competitive advantage with proprietary technology and unique product offerings. You will have the opportunity to be part of an engineering team using advanced GPT-3 technology and work close with our AI & Data team and Product Managers. The excitement of working on a cutting edge tech stack and to develop and expand your skillset and career.
Our team is passionate about supporting new employees and growing a culture of collaboration. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing, mentoring and career growth. Our three founders and executive committee are passionate about people and want to share the opportunity to be part of this experience.
This role is open to candidates located in the US and can be remote based.
What you will do at Jasper:
* You will have the opportunity to work on a variety of projects including product enhancements, new features, integrations, billing and work as part of a small team with a product manager and product designer
* You'll build extensible and modular code and patterns to make our application flexible* Be a part of the core development team that will form the foundation of the top AI content creator tool in the market* You'll be part of teams building and maintaining highly-scalable API's for Jasper* Solve technical problems of high scope and complexity and take on special projects as a lead* Interact with customers and take the feedback to build intuitive features with our product teamsWhat you will bring to Jasper:
* 2+ years professional experience with VueJS, NextJS or another modern JavaScript web framework (React, Angular, etc.)
* Experience building and working with a text-editor (yjs, Prose Mirror, Code-mirror, Monaco, etc.)* Experience working with GraphQL* Desire to own your work, and deliver features from start to finish* Desire to work in a quickly growing and exciting business* Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience.Our current stack:
* Backend: Typescript, NestJS, Websockets
* Frontend: Typescript, React (NextJS), GraphQL* DigitalOcean, Google Cloud Platform, Vercel* PostgreSQL, Redis, Hasura GraphQL Engine* Docker, KubernetesThe Engineering values that guide us:
* Engineering without ego - We own our work, but within the framework of the team. We see features through to the end while respecting our team members' ideas
* Strong opinions, loosely held ** - We fight for our ideas, but are open to hearing others' suggestions* Ship fast, sustainably, and simply - We move quickly without over-complicating but with a minimum of debt* Scale each other ** - We support and teach each other every day in order to be the strongest team possibleBenefits & Perks
* Comprehensive Health, Dental and Vision Coverage for our Employees and Families (Jasper.ai covers 100% of the premium for employees), 401(k) program with company matching, and time-off to encourage a healthy work-life balance
* Monthly Wellness Reimbursement* Jasper.ai is headquartered on Sixth Street in Austin, TX. Employees are welcome to work in the office or remotely* A MacBook Pro and the gear you need to get work done* Growing a new business can be chaotic so we strive for a fun, creative, and collaborative work environment to help us meet our objectivesOur goal is to be a erse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.
We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
",
"
Want to revolutionize Content Creation with AI?
Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. We are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.
As a Senior Software Engineer Front-End at Jasper, you will report to the Engineering Manager. Be part of a select group of developers that work on increasing Jasper’s competitive advantage with proprietary technology and unique product offerings. You will have the opportunity to be part of an engineering team using advanced GPT-3 technology and work close with our AI & Data team and Product Managers. The excitement of working on a cutting edge tech stack and to develop and expand your skillset and career.
Our company is passionate about supporting new employees and growing a culture of collaboration. We have a mix of experience levels and backgrounds and we’re building an environment that celebrates knowledge sharing, mentoring and career growth. Our three founders and executive committee are passionate about people and want to share the opportunity to be part of this experience.
This role is open to candidates located in the US and can be remote based.
What you will do at Jasper:
* You will have the opportunity to work on a variety of projects including product enhancements, new features, integrations, billing and work as part of a small team with a product manager and product designer
* You'll build extensible and modular code and patterns to make our application flexible* Be a part of the core development team that will form the foundation of the top AI content creator tool in the market* You'll be part of teams building and maintaining highly-scalable API's for Jasper* Solve technical problems of high scope and complexity and take on special projects as a lead* Interact with customers and take the feedback to build intuitive features with our product teamsWhat you will bring to Jasper:
* 6+ years professional experience with VueJS, NextJS or another modern JavaScript web framework (React, Angular, etc.)
* Experience building and working with a text-editor (yjs, Prose Mirror, Code-mirror, Monaco, etc.)* Experience working with GraphQL* Desire to own your work, and deliver features from start to finish* Desire to work in a quickly growing and exciting business* Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience.Our current stack:
* Backend: Typescript, NestJS, Websockets
* Frontend: Typescript, React (NextJS), GraphQL* DigitalOcean, Google Cloud Platform, Vercel* PostgreSQL, Redis, Hasura GraphQL Engine* Docker, KubernetesThe Engineering values that guide us:
* Engineering without ego - We own our work, but within the framework of the team. We see features through to the end while respecting our team members' ideas
* Strong opinions, loosely held ** - We fight for our ideas, but are open to hearing others' suggestions* Ship fast, sustainably, and simply - We move quickly without over-complicating but with a minimum of debt* Scale each other ** - We support and teach each other every day in order to be the strongest team possibleBenefits & Perks
* Comprehensive Health, Dental and Vision Coverage for our Employees and Families (Jasper.ai covers 100% of the premium for employees), 401(k) program with company matching, and time-off to encourage a healthy work-life balance
* Monthly Wellness Reimbursement* Jasper.ai is headquartered on Sixth Street in Austin, TX. Employees are welcome to work in the office or remotely* A MacBook Pro and the gear you need to get work done* Growing a new business can be chaotic so we strive for a fun, creative, and collaborative work environment to help us meet our objectivesOur goal is to be a erse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.
We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
",
"
Want to revolutionize Content Creation with AI?
Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. We are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.
As a Staff Software Engineer Front-End at Jasper, you will report to the Engineering Manager. Be part of a select group of engineers that work on increasing Jasper’s competitive advantage with proprietary technology and unique product offerings. You will have the opportunity to be part of an engineering team using advanced GPT-3 technology and work close with our AI & Data team and Product Managers. The excitement of working on a cutting edge tech stack and to develop and expand your skillset and career.
Our team is passionate about supporting new employees and growing a culture of collaboration. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing, mentoring and career growth. Our three founders and executive committee are passionate about people and want to share the opportunity to be part of this experience.
This role is open to candidates located in the US and can be remote based.
What you will do at Jasper:
* You will have the opportunity to work on a variety of projects including product enhancements, new features, integrations, billing and work as part of a small team with a product manager and product designer
* You'll build extensible and modular code and patterns to make our application flexible* Be a part of the core development team that will form the foundation of the top AI content creator tool in the market* You'll be part of teams building and maintaining highly-scalable API's for Jasper* Solve technical problems of high scope and complexity and take on special projects as a lead* Interact with customers and take the feedback to build intuitive features with our product teamsWhat you will bring to Jasper:
* 6+ years professional experience with VueJS, NextJS or another modern JavaScript web framework (React, Angular, etc.)
* Experience building and working with a text-editor (yjs, Prose Mirror, Code-mirror, Monaco, etc.)* Experience working with GraphQL* Desire to own your work, and deliver features from start to finish* Desire to work in a quickly growing and exciting business* Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience.Our current stack:
* Backend: Typescript, NestJS, Websockets
* Frontend: Typescript, React (NextJS), GraphQL* DigitalOcean, Google Cloud Platform, Vercel* PostgreSQL, Redis, Hasura GraphQL Engine* Docker, KubernetesThe Engineering values that guide us:
* Engineering without ego - We own our work, but within the framework of the team. We see features through to the end while respecting our team members' ideas
* Strong opinions, loosely held ** - We fight for our ideas, but are open to hearing others' suggestions* Ship fast, sustainably, and simply - We move quickly without over-complicating but with a minimum of debt* Scale each other ** - We support and teach each other every day in order to be the strongest team possibleBenefits & Perks
* Comprehensive Health, Dental and Vision Coverage for our Employees and Families (Jasper.ai covers 100% of the premium for employees), 401(k) program with company matching, and time-off to encourage a healthy work-life balance
* Monthly Wellness Reimbursement* Jasper.ai is headquartered on Sixth Street in Austin, TX. Employees are welcome to work in the office or remotely* A MacBook Pro and the gear you need to get work done* Growing a new business can be chaotic so we strive for a fun, creative, and collaborative work environment to help us meet our objectivesOur goal is to be a erse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.
We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
",
About Jasper AI, Inc.
Want to revolutionize Content Creation with Artificial Intelligence?
Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. On pace to be one of the fastest growing start-ups, we are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.
About the role
Want to revolutionize Content Creation with AI?
Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. We are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.
The Director of Product Support is responsible for supporting customers’ technical needs and ensuring their successful use of Jasper. We are looking for an experienced support leader to join our team and take on direct responsibility for a growing portion of our business. You will build and lead a worldwide team of highly skilled managers and specialists to deliver effective and efficient service. This role is key to driving and delivering world-class client experiences supporting a rapidly evolving and fast-scaling support environment and a complex SaaS product business. You will own the customer experience in your product area(s) by planning for and building a team, analyzing KPIs and implementing process improvements to improve team performance, coaching and developing a team or managers, and liaising directly with Product and Engineering counterparts.
Our team is passionate about supporting new employees and growing a culture of collaboration. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing, mentoring and career growth. Our three founders and executive committee are passionate about people and want to share the opportunity to be part of this experience.
This role is open to candidates located in the US and can be remote based.
What you will do at Jasper
- Create and drive a comprehensive customer success strategy for the technical support team. This includes effective hiring, onboarding as well as an operational plan including specifics around the people, process and technology required to achieve it
- Define success criteria and establish key operational metrics to track
- Develop standards for handling customer issues and escalation path to ensure customer satisfaction and drive successful outcomes
- Responsible for ensuring success for the (Go-to-market) GTM rollout of support programs.
- Identify the pain points, trends, and issues that our users and customers face. Most importantly, you will resolve those issues by directly fixing problems and by working together with the Sales, Engineering, and Product teams
- Provide world-class Customer-first Support to our ever-growing customer base with your unsurpassed customer service and problem-solving capabilities
- Investigate and resolve customer issues via our ticketing system or in real-time through Helpscout.
- Ability to work on time-sensitive issues and provide timely resolution and clear customer communication
- Assist clients with configuration and connection to other systems such as Surfer SEO, Grammarly, Copyscape, and DeepL.
- Work with the product engineering team to communicate bugs or other issues to be fixed and incorporated into future releases.
- Create or update customer-facing product documentation.
- Building successful relationships with our customers, both internal and external.
What you will bring to Jasper:
- 3+ years people management and leading a Customer Support/Experience function
- The ability to speak to non-technical customers when troubleshooting technical issues.
- Excellent written and verbal communication skills in English. Solutions-oriented problem-solving and critical thinking abilities.
- Exceptional interpersonal skills - you care about people and are passionate about helping others. Empathetic.
- Self-starter and excited to work in an ever-changing environment. Highly motivated with a strong work ethic and good judgment. Technical writing skills.
Benefits & Perks
- Comprehensive Health, Dental and Vision Coverage for our Employees and Families (Jasper.ai covers 100% of the premium for employees), 401(k) program with company matching, and time-off to encourage a healthy work-life balance
- Monthly Wellness Reimbursement
- Jasper.ai is headquartered on Sixth Street in Austin, TX. Employees are welcome to work in the office or remotely
- A MacBook Pro and the gear you need to get work done
- Growing a new business can be chaotic so we strive for a fun, creative, and collaborative work environment to help us meet our objectives
Our goal is to be a erse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.
We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
Technology
Our team is passionate about supporting new employees and growing a culture of collaboration. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing, mentoring and career growth. Our three founders and executive committee are passionate about people and want to share the opportunity to be part of this experience.
"
Want to revolutionize Content Creation with AI?
Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. We are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.
As a Principal Software Engineer Front-End at Jasper, you will report to the Engineering Manager. Be part of a select group of engineers that work on increasing Jasper’s competitive advantage with proprietary technology and unique product offerings. You will have the opportunity to be part of an engineering team using advanced GPT-3 technology and work close with our AI & Data team and Product Managers. The excitement of working on a cutting edge tech stack and to develop and expand your skillset and career.
Our team is passionate about supporting new employees and growing a culture of collaboration. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing, mentoring and career growth. Our three founders and executive committee are passionate about people and want to share the opportunity to be part of this experience.
This role is open to candidates located in the US and can be remote based.
What you will do at Jasper:
* You will have the opportunity to work on a variety of projects including product enhancements, new features, integrations, billing and work as part of a small team with a product manager and product designer
* You'll build extensible and modular code and patterns to make our application flexible* Be a part of the core development team that will form the foundation of the top AI content creator tool in the market* You'll be part of teams building and maintaining highly-scalable API's for Jasper* Solve technical problems of high scope and complexity and take on special projects as a lead* Interact with customers and take the feedback to build intuitive features with our product teamsWhat you will bring to Jasper:
* 10+ years professional experience with VueJS, NextJS or another modern JavaScript web framework (React, Angular, etc.)
* Experience building and working with a text-editor (yjs, Prose Mirror, Code-mirror, Monaco, etc.)* Experience working with GraphQL* Desire to own your work, and deliver features from start to finish* Desire to work in a quickly growing and exciting business* Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience.Our current stack:
* Backend: Typescript, NestJS, Websockets
* Frontend: Typescript, React (NextJS), GraphQL* DigitalOcean, Google Cloud Platform, Vercel* PostgreSQL, Redis, Hasura GraphQL Engine* Docker, KubernetesThe Engineering values that guide us:
* Engineering without ego - We own our work, but within the framework of the team. We see features through to the end while respecting our team members' ideas
* Strong opinions, loosely held ** - We fight for our ideas, but are open to hearing others' suggestions* Ship fast, sustainably, and simply - We move quickly without over-complicating but with a minimum of debt* Scale each other ** - We support and teach each other every day in order to be the strongest team possibleBenefits & Perks
* Comprehensive Health, Dental and Vision Coverage for our Employees and Families (Jasper.ai covers 100% of the premium for employees), 401(k) program with company matching, and time-off to encourage a healthy work-life balance
* Monthly Wellness Reimbursement* Jasper.ai is headquartered on Sixth Street in Austin, TX. Employees are welcome to work in the office or remotely* A MacBook Pro and the gear you need to get work done* Growing a new business can be chaotic so we strive for a fun, creative, and collaborative work environment to help us meet our objectivesOur goal is to be a erse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.
We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
",
full-timeremote
"
Want to revolutionize Content Creation with AI?
Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. We are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.
As a Product Manager at Jasper, you’ll be a key member of the product team. You will have the opportunity to be part of a best-in-class product organization that delivers delightful customer experiences and pushes the boundaries on using AI to write great content. In this role, you own the product's long-term strategy and roadmap and ensure the right product gets built at the right time. You will focus on increasing Jasper’s competitive advantage with proprietary technology and unique product offerings.
Our team is passionate about supporting new employees and growing a culture of collaboration. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing, mentoring and career growth. Our three founders and executive committee are passionate about people and want to share the opportunity to be part of this experience.
This role is open to candidates located in the US and can be remote based.
What you will do at Jasper:
* Lead and guide product direction working closely with cross-functional team of engineering, design, analytics, and marketers
* Define experiences that help mitigate active and passive churn* Propose and run tests to improve the experience in those key moments* Work with a dedicated design and engineering team to research, ideate, user test, build MVPs and scale successful tests* Identify customer needs and business opportunities through a combination of user research, collecting feedback from cross-functional partners, working with the analytics team to deeply understand user behavior and engagement metrics, and competitive analysis* Turn ambiguous problems and big ideas into a roadmap of features, experiments, and research with minimal guidance* Understand how your products work and how to measure short- and long-term success* Communicate clearly and crisply with leadership stakeholders and drive alignment across multiple teams and organizations through formal operational processes and in scrappy waysWhat you will bring to Jasper:
* 5+ years of experience delivering highly successful and innovative software products and product teams.
* Proven ability to translate strategy into sound operational plans and roadmaps.* Shipped creative and highly successful self-serve products; involved in end-to-end product process from conceptualizing, building, shipping, and scaling products.* Track record of building experiences that effectively solve a customer pain point resulting in significant business impact* Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.* Passionate about metrics and data* Demonstrated ability to analyze data from a variety of sources, identify key insights, identify opportunities, and inform product decisions, with a bias to action and experimentation* Excels at communicating with team, partners, and executives with clarity, salience, and urgencyThe Product Management values that guide us:
* Building products without ego - We own our work, but within the framework of the team. We see features through to the end while respecting our team members' ideas
* Strong opinions, loosely held ** - We fight for our ideas, but are open to hearing others' suggestions* *Ship fast, sustainably, and simply ** - We move quickly without over-complicating but with a minimum of debt Scale each other ** - We support and teach each other every day in order to be the strongest team possibleBenefits & Perks
* Comprehensive Health, Dental and Vision Coverage for our Employees and Families (Jasper.ai covers 100% of the premium for employees), 401(k) program with company matching, and time-off to encourage a healthy work-life balance
* Monthly Wellness Reimbursement* Jasper.ai is headquartered on Sixth Street in Austin, TX. Employees are welcome to work in the office or remotely* A MacBook Pro and the gear you need to get work done* Growing a new business can be chaotic so we strive for a fun, creative, and collaborative work environment to help us meet our objectivesOur goal is to be a erse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.
We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
",
"
Want to revolutionize Content Creation with AI?
Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. We are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.
As a Principal Software Engineer Back-End at Jasper, you will report to the Engineering Manager on the platform team. Be part of a select group of engineers that work on increasing Jasper’s competitive advantage with proprietary technology and unique product offerings. You will have the opportunity to be part of an engineering team using advanced GPT-3 technology and work close with our AI & Data team and Product Managers. The excitement of working on a cutting edge tech stack and to develop and expand your skillset and career.
Our team is passionate about supporting new employees and growing a culture of collaboration. We have a mix of experience levels and backgrounds, and we’re building an environment that celebrates knowledge sharing, mentoring and career growth. Our three founders and executive committee are passionate about people and want to share the opportunity to be part of this experience.
This role is open to candidates located in the US and can be remote based.
What you will do at Jasper:
* You will have the opportunity to work on a variety of projects including product enhancements, new features, integrations, billing and work as part of a small team with a product manager and product designer
* Be a part of the core development team that will form the foundation of the top AI content creator tool in the market* You'll be part of teams building and maintaining highly-scalable API's for Jasper* Solve technical problems of high scope and complexity and take on special projects as a lead* Interact with customers and take the feedback to build intuitive features with our product teamsWhat you will bring to Jasper:
* 10+ years professional experience with NestJS, Websockets or similar development tools
* 7+ years professional experience with service oriented architecture* Desire to own your work, and deliver features from start to finish* Desire to work in a quickly growing and exciting AI business* Collaborative and bring a growth-mindset to learn new approaches and technologiesOur current stack:
* Backend: Typescript, NestJS, Websockets
* Frontend: Typescript, React (NextJS), GraphQL* DigitalOcean, Google Cloud Platform, Vercel* PostgreSQL, Redis, Hasura GraphQL Engine* Docker, KubernetesThe Engineering values that guide us:
* Engineering without ego - We own our work, but within the framework of the team. We see features through to the end while respecting our team members' ideas
* Strong opinions, loosely held ** - We fight for our ideas, but are open to hearing others' suggestions* *Ship fast, sustainably, and simply ** - We move quickly without over-complicating but with a minimum of debt Scale each other ** - We support and teach each other every day in order to be the strongest team possibleBenefits & Perks
* Comprehensive Health, Dental and Vision Coverage for our Employees and Families (Jasper.ai covers 100% of the premium for employees), 401(k) program with company matching, and time-off to encourage a healthy work-life balance
* Monthly Wellness Reimbursement* Jasper.ai is headquartered on Sixth Street in Austin, TX. Employees are welcome to work in the office or remotely* A MacBook Pro and the gear you need to get work done* Growing a new business can be chaotic so we strive for a fun, creative, and collaborative work environment to help us meet our objectivesOur goal is to be a erse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.
We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
",
About Jasper
About the role
Want to revolutionize Content Creation with AI?
Launched in February 2021, Jasper.ai has scaled from 0 to over 55,000 happy and paying customers. We are backed by Y-combinator and other notable investors whose mission is to help the world write better content using artificial intelligence.
The Product Support Specialist (PSS) is responsible for supporting customers’ technical needs and ensuring their successful onboarding and use of Jasper and all our integrations. Product Support Specialists are responsible for post-sales technical support for customers and assisting them in proactive and reactive ways. PSS’s should help customers evaluate solution implementation, understand how to utilize it, integrate it into their existing systems, and successfully deploy and troubleshoot any issues with it.
What you will do at Jasper
- Identify the pain points, trends, and issues that our users and customers face. Most importantly, you will resolve those issues by directly fixing problems and by working together with the Sales, Engineering, and Product teams
- Provide world-class Customer 1st Support to our ever-growing customer base with your unsurpassed customer service and problem-solving capabilities
- Investigate and resolve customer issues via our ticketing system or in real-time through Helpscout.
- Troubleshoot and resolve account issues.
- Ability to work on time-sensitive issues and provide timely resolution and clear customer communication
- Post-sales engineering assistance to help prospects understand the technical capabilities of the software and how it can fit into their organization’s existing systems.
- Assist clients with configuration and connection to other systems such as Surfer SEO, Grammarly, Copyscape, and DeepL.
- Work with the product engineering team to communicate bugs or other issues to be fixed and incorporated into future releases.
- Create or update customer-facing product documentation.
- Replicate customer reported issues and transfer to a developer report with clear reproduction steps and analysis
- Ability to recognize the severity of issues and react appropriately
- Feedback to support team colleagues to develop product knowledge and understanding
- Escalate complex data fixes and summarize the investigation and observations.
- Building successful relationships with our customers, both internal and external.
What you will bring to Jasper:
- 2+ years customer-facing or user-facing experience
- The ability to speak to non-technical customers when troubleshooting technical issues.
- Excellent written and verbal communication skills in English. Solutions-oriented problem-solving and critical thinking abilities.
- Exceptional interpersonal skills - you care about people and are passionate about helping others. Empathetic.
- Self-starter and excited to work in an ever-changing environment. Highly motivated with a strong work ethic and good judgment. Technical writing skills.
Benefits & Perks
- Comprehensive Health, Dental and Vision Coverage for our Employees and Families (Jasper.ai covers 100% of the premium for employees), 401(k) program with company matching, and time-off to encourage a healthy work-life balance
- Monthly Wellness Reimbursement
- Jasper.ai is headquartered on Sixth Street in Austin, TX. Employees are welcome to work in the office or remotely
- A MacBook Pro and the gear you need to get work done
- Growing a new business can be chaotic so we strive for a fun, creative, and collaborative work environment to help us meet our objectives
Our goal is to be a erse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.
We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
About Portal
At Portal, we're building Shopify for Service Businesses. Our mission is to power the next generation of modern service companies. We help marketing agencies, accounting firms, and many other types of businesses to sell and deliver their services online.
While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to provide a service on the Internet have to stitch together apps and are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.
In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.
About the role
At Portal, we're building Shopify for Service Businesses. We want to make it easy for entrepreneurs anywhere to start and scale service businesses: marketing agencies, bookkeeping firms, recruiting agencies, and thousands of others.
While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to sell and deliver a service on the Internet have to stitch together SaaS apps, and even then are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.
In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.
About the role
In this role you will be adept at both building relationships and resolving issues. You will be the primary technical point of contact for all Portal customers and build a deep understanding of our technical architecture and be ready to troubleshoot any issues. You will own or orchestrate resolution of cases, help build strong partnerships, and provide an unparalleled support experience for all customers.
What you are
Prior experience troubleshooting technical issues and responding to customers
Comfortable debugging code to find issues
Have experience working with some log system (CloudWatch, NewRelic, Datadog, etc.)
Excited by more ownership and the opportunity to have a meaningful impact
Prior US work authorization required, we can transfer existing H-1B or similar visas on a case by case basis
We are looking for someone who can work remotely from the US
What you'll do
Primary technical point of contact for Portal customers.
Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers setup and maintain their Portal.
Take end-to-end ownership of issues, including initial troubleshooting and identification of root cause by analyzing logs, code, and supporting tools.
Work in close collaboration with Engineering, Product, and QA to build an understanding of the product and provide input on the roadmap.
Collect information and document bugs with Engineering for product issues that are impacting customers.
Know the technical architecture and specifics of Portal, and be ready to troubleshoot issues.
Push creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers.
Technology
React TypeScript Go DynamoDB AWS Lambda
About Portal
At Portal, we're building Shopify for Service Businesses. Our mission is to power the next generation of modern service companies. We help marketing agencies, accounting firms, and many other types of businesses to sell and deliver their services online.
While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to provide a service on the Internet have to stitch together apps and are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.
In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.
About the role
At Portal, we're building Shopify for Service Businesses. We want to make it easy for entrepreneurs anywhere to start and scale service businesses: marketing agencies, bookkeeping firms, recruiting agencies, and thousands of others.
While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to sell and deliver a service on the Internet have to stitch together SaaS apps, and even then are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.
In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.
About the role
As the social & community lead, you'll be the person at Portal that is the "voice of the customer". You'll work closely with everyone else on the team, kickstart our social media presence, and take over operations of our Slack community. You’ll also become an expert on the product, and help the team with support.
Who you are
You have good values. You have high integrity. You understand why ersity matters and make others feel like they belong.
You're experienced. You have 2+ years experience working in a social, support, or community role.
You're creative. You adapt quickly to new information and aren't afraid to try 10 things that fail to find 1 thing that really works.
You're empathetic. You can put yourself in the shoes of our customers and stay calm during difficult conversations.
You know the tools. You're familiar with social media management tools and are opinionated about what the best setup looks like.
You're an excellent written and verbal communicator.
What you'll do
You'll lead social initiatives. You'll build and lead our social media presence across Facebook, Instagram, Twitter, YouTube, LinkedIn, and other websites.
You'll lead our Slack community. You'll take over day-to-day operations of our Slack community, engage with our customers, and answer questions.
You'll help with support. Just as with other members of the team, you'll become an expert in the Portal product and help with support.
You'll create. You'll create or work with a partner to create native content for social media channels that defines and showcases our unique brand voice.
You'll organize. You'll develop systems for other team members to utilize and benefit from social media.
You'll measure. You'll develop and track measures of success for social media.
You'll learn about startups. Aside from your core work, you'll have the opportunity to get involved in other areas - marketing, growth, support, ops, etc.
Technology
React TypeScript Go DynamoDB AWS Lambda
full-time
About Portal
At Portal, we're building Shopify for Service Businesses. Our mission is to power the next generation of modern service companies. We help marketing agencies, accounting firms, and many other types of businesses to sell and deliver their services online.
While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to provide a service on the Internet have to stitch together apps and are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.
In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.
About the role
At Portal, we're building Shopify for Service Businesses. We want to make it easy for entrepreneurs anywhere to start and scale service businesses: marketing agencies, bookkeeping firms, recruiting agencies, and thousands of others.
While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to sell and deliver a service on the Internet have to stitch together SaaS apps, and even then are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.
In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.
About the role
We believe video is the most powerful format to tell stories about our customers and deliver educational content. Since Portal is a set of building blocks that can be combined in creative ways by almost any kind of business, we want to show our audience what is possible. And since we serve so many types of companies — from agencies to online therapists, tutoring businesses, and 100s others — we think that there is a massive opportunity to share specific tutorials catered towards specific types of businesses. To get a sense of what we're looking to do, two companies that we believe have executed an A+ video strategy are Glide and Webflow.
In this role you'll work directly with the CEO, meet our customers, become an expert on the product, and lead the entire video creation process — research, scripting, production, voiceovers, motion graphics, editing, and more. We don't expect you to be an expert in all of these areas, and you'll have the ability to pull in contractors if we need difficult shots, expensive equipment, challenging motion graphics, or other support.
Who you are
You're passionate about teaching. You love deconstructing and teaching complex topics. You have a portfolio of content you can point to.
You're passionate about learning. You love independently learning new things and have excellent attention to detail.
You're experienced. You have 4+ years of experience in video production—scripting, recording, voiceovers, motion graphics, editing, etc. (the more the better!).
What you'll do
You'll become an expert about Portal. In order to write scripts and create compelling videos, you have to understand the product inside-out.
You'll research. You'll get to know many of our customers and understand the problems they are solving with Portal. You'll also research the industries we serve and the other products our customers use together with Portal.
You'll own the video production process. You'll write scripts, produce and edit videos, do voiceovers, incorporate design assets, create motion graphics, and more. If you are an expert in some of these areas, but not all, you'll be responsible for bringing on contractors and agencies to fill the gaps.
You'll collaborate with design. A large fraction of our video content will include the product. You'll thus need to work closely with our designer, use Figma, and design motion graphics to showcase UI flows.
You'll produce incredible videos. Some of our favorites are this or this.
Technology
React TypeScript Go DynamoDB AWS Lambda
full-time
About Portal
At Portal, we're building Shopify for Service Businesses. Our mission is to power the next generation of modern service companies. We help marketing agencies, accounting firms, and many other types of businesses to sell and deliver their services online.
While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to provide a service on the Internet have to stitch together apps and are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.
In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.
About the role
At Portal, we're building Shopify for Service Businesses. We want to make it easy for entrepreneurs anywhere to start and scale service businesses: marketing agencies, bookkeeping firms, recruiting agencies, and thousands of others.
While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to sell and deliver a service on the Internet have to stitch together SaaS apps, and even then are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.
In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.
About the role
As a BDR, you will be the tip of the spear for growth at Portal. You will generate qualified pipeline so that sales can help our customers deploy successfully with Portal. You will identify key accounts to target, engage with them in a tailored way, and uncover their business and technical challenges so that you can effectively position how Portal can solve for them. We move quickly, so you’ll need to be ambitious, eager to learn, and remain calm under pressure.
Who you are
You have good values. You have high integrity. You understand why ersity matters and make others feel like they belong. You're low ego and make the workplace more fun for everyone.
You're experienced. You have 2+ years of sales or customer success experience.
You're resourceful. You are a fast learner and have a “get things done” mentality. If you don't understand something you quickly determine what to do to push forward.
You're quality-focused. You understand the relationship between sales & a company's brand. In your outreach, you always prioritize quality and personalization over spam-like sales techniques.
You're organized. You're familiar with modern sales tools and keep pipelines organized. You understand the value of playbooks and constantly try to improve processes.
What you'll do
You'll drive awareness for Portal. You'll identify and prospect accounts (from solo accounting to large law firms and everything in between).
You'll become a Portal expert. You'll develop a keen understanding of the Portal product and value proposition.
You'll prospect. You'll send personalized and creative outbound campaigns to prospects and book qualified meetings for your Sales Manager.
You'll experiment. You'll take an iterative process to build, test, and measure different outbound strategies.
You'll conduct discovery. You'll learn and understand prospects’ business challenges, and articulate how Portal provides value to different customers based on their role, industry, and technical aptitude.
You'll organize. You'll be diligent around Salesforce.com hygiene so you, and other others, can use that data to analyze and report on pipeline health.
You'll learn about startups. Aside from your core work, you'll have the opportunity to get involved in other areas - marketing, fundraising, etc.
Technology
React TypeScript Go DynamoDB AWS Lambda
full-timeremote
"
At Portal, we're building Shopify for Service Businesses. We want to make it easy for entrepreneurs anywhere to start and scale service businesses: marketing agencies, bookkeeping firms, recruiting agencies, and thousands of others.
While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to sell and deliver a service on the Internet have to stitch together SaaS apps, and even then are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.
In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.
About the role
As a senior designer at Portal you will work closely with the CEO, be a critical part of our core team, and have a huge influence over the direction of the company. In this role you will shape the design function, be responsible for our design system, and lead multiple projects spanning web and mobile. We will compensate you well, invest deeply in your development, and do everything we can to make sure this is the single best work experience of your life.
Who you are
*
**You have good values.** You have high integrity. You understand why ersity matters and make others feel like they belong. You're low ego and make the workplace more fun for everyone.\*
**You're experienced.** You have several years of experience leading and designing interactive applications.\What you'll do
*
**You’ll shape the design function.** You’ll contribute to the overall product and design direction of the company.\*
**You’ll design.** You’ll work in Figma to create flows, prototypes, and high-fidelity visuals.\*
**You’ll organize.** You’ll maintain and evolve our internal design system.\*
**You’ll collaborate.** You’ll work closely with other designers, founders, and engineers.\*
**You’ll meet users.** You’ll talk to users in Zoom calls, help with support, and be active in our Slack customer community.\*
**You'll help build the team.** The first 10 members of a startup dictate the next 100. You'll help interview and recruit more talented engineers.\*
**You'll learn about startups**. Aside from your core work, you'll have the opportunity to get involved in other areas - marketing, growth, ops, etc.\",
"
At Portal, we're building Shopify for Service Businesses. We want to make it easy for entrepreneurs anywhere to start and scale service businesses: marketing agencies, bookkeeping firms, recruiting agencies, and thousands of others.
While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to sell and deliver a service on the Internet have to stitch together SaaS apps, and even then are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.
In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.
About the role
As an early PM at Portal you will work closely with the CEO, be a critical part of our core team, and have a huge influence over the direction of the company. We will compensate you well, invest deeply in your development, and do everything we can to make sure this is the single best work experience of your life.
In this role, you’ll be the product lead for Portal Payments. Financial infrastructure is foundational to our core product and makes it possible for our customers to sell services to their clients. In this role you’ll tackle a multitude of financial infrastructure problems like:
1.
Developing innovative products like BNPL and cash accounts to supplement our core payments offering.\2.
Improving our anti-fraud measures with a combination of external tools like Stripe Radar and custom built in-house solutions.\3.
Building out and improving integrations with accounting software like QuickBooks and Xero.\4.
Determining which payment processors we should partner with next.\Who you are
*
**You have good values.** You have high integrity. You understand why ersity matters and make others feel like they belong. You're low ego and make the workplace more fun for everyone.\*
**You're entrepreneurial.** You are comfortable with ambiguity and thrive in fast-pasted environments. You've likely worked at startups before or might want to start one in the future.\*
**You're hardworking.** You understand that building a category-defining company requires people that work smart and that also work hard.\*
**You're experienced.** You have 4+ years experience working in engineering, design, or product management.\*
**You’re passionate about design.** You’re opinionated about what great products look and feel like.\*
**You’re sufficiently technical.** You don’t have to be a stellar engineer but you know enough to create to create MVP products and participate in technical discussions.\*
**You’re extremely detail oriented.** You’ve internalized that the most durable, successful products are forged because of 1000s of small compounding decisions. You care about the little details.\What you'll do
*
**You’ll own products.** You'll be the leader of multiple projects and the person responsible for their success.\*
**You’ll become an experts in the problem space.** You’ll closely get to know our users, understand their pain points, and do user research. You’ll help with support and be active in our customer community.\*
**You’ll write.** You’ll product high-quality product specs and work with your colleagues to ensure that projects are well-defined.\*
**You’ll work closely with design.** You’ll spend time in Figma, do brainstorming sessions with designers, and make sure that products meet our design bar.\*
**You’ll measure.** You’ll define success metrics for a project, ensure tracking is set up correctly in Segment and Amplitude, and monitor the success of products you own after delivery.\*
**You'll help build the team.** The first 10 members of a startup dictate the next 100. You'll help interview and recruit more talented engineers.\*
**You'll learn about startups**. Aside from your core work, you'll have the opportunity to get involved in other areas - marketing, growth, ops, etc.\",
"
At Portal, we're building Shopify for Service Businesses. We want to make it easy for entrepreneurs anywhere to start and scale service businesses: marketing agencies, bookkeeping firms, recruiting agencies, and thousands of others.
While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to sell and deliver a service on the Internet have to stitch together SaaS apps, and even then are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.
In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.
About the role
In this role you’ll work directly with the founding team, help set our hiring goals, source candidates, interview candidates, and help establish our hiring brand.
Who you are
*
**You're entrepreneurial.** You are comfortable with ambiguity and thrive in fast-pasted environments. You've likely worked at startups before or might want to start one in the future.\*
**You're experienced.** You have 2+ years of recruiting or sourcing experience. Startup experience is ideal but not required.\*
**You're hardworking.** You understand that building a category-defining company requires people that work smart and that also work hard.\*
**You're creative.** In a hiring environment that is more competitive that it ever has been, you enjoy coming up with creative solutions.\*
**You’re analytical.** You understand why it is important to have an analytical approach to hiring and rigorously test out new ideas.\*
**You’re organized.** You have a clear approach in reporting recruiting metrics back to team, using these data points to speak to your work and overall outcomes.\What you'll do
*
**You’ll source.** You’ll help improve our top-of-funnel pipeline of high-caliber candidates.\*
**You’ll screen.** You’ll do the 1st interview with most candidates and assess if there is a good initial fit.\*
**You’ll help establish our hiring brand.** Companies that consistently hire great people tell the world about it and loudly celebrate when new employees join. You’ll help us set up those processes.\*
**You’ll define processes.** From job description to interviews pipelines, you’ll set up with processes that work.\*
**You’ll play the long game.** It’s not unusual for the best hires to take 1 year to close. You’ll maintain a network of potential candidates through proactive market research and ongoing relationship management\",
full-timeremote
"
At Portal, we're building Shopify for Service Businesses. We want to make it easy for entrepreneurs anywhere to start and scale service businesses: marketing agencies, bookkeeping firms, recruiting agencies, and thousands of others.
While it is straightforward to set up a Shopify store and sell a physical product on the Internet, entrepreneurs that want to sell and deliver a service on the Internet have to stitch together SaaS apps, and even then are unable to offer clients a streamlined experience under their own brand. We want to change this by giving service businesses the building blocks (messaging, payments, etc.) to design their own product and offer their clients a modern streamlined experience.
In February 2022, we raised a $10M seed round led by Ali Rowghani at YC Continuity and Lachy Groom. Other investors include Y Combinator, Liquid 2, Tribe, Addition, Slope, YC partner and Scribd founder Jared Friedman, former SVP Product at Lyft Ran Makavy, and Pipe founders Zain Allarakhia and Josh Mangel.
About the role
As an early PM at Portal you will work closely with the CEO, be a critical part of our core team, and have a huge influence over the direction of the company. We will compensate you well, invest deeply in your development, and do everything we can to make sure this is the single best work experience of your life.
In this role, you’ll be the product lead of our upcoming Portal Store product. Similar to an e-commerce store, Portal Store will make it easy for our customers’ clients to self-serve check out and purchase services. Services can be one-off (for example, buying a set of 3 logos from a marketing agency) or continuous (for example, a monthly subscription for marketing services). The problem space is fascinating because selling services online is fundamentally different from selling physical products online and requires a product architecture and UI that can be completely reimagined.
Who you are
*
**You have good values.** You have high integrity. You understand why ersity matters and make others feel like they belong. You're low ego and make the workplace more fun for everyone.\*
**You're entrepreneurial.** You are comfortable with ambiguity and thrive in fast-pasted environments. You've likely worked at startups before or might want to start one in the future.\*
**You're hardworking.** You understand that building a category-defining company requires people that work smart and that also work hard.\*
**You're experienced.** You have 4+ years experience working in engineering, design, or product management.\*
**You’re passionate about design.** You’re opinionated about what great products look and feel like.\*
**You’re sufficiently technical.** You don’t have to be a stellar engineer but you know enough to create to create MVP products and participate in technical discussions.\*
**You’re extremely detail oriented.** You’ve internalized that the most durable, successful products are forged because of 1000s of small compounding decisions. You care about the little details.\What you'll do
*
**You’ll own products.** You'll be the leader of multiple projects and the person responsible for their success.\*
**You’ll become an experts in the problem space.** You’ll closely get to know our users, understand their pain points, and do user research. You’ll help with support and be active in our customer community.\*
**You’ll write.** You’ll product high-quality product specs and work with your colleagues to ensure that projects are well-defined.\*
**You’ll work closely with design.** You’ll spend time in Figma, do brainstorming sessions with designers, and make sure that products meet our design bar.\*
**You’ll measure.** You’ll define success metrics for a project, ensure tracking is set up correctly in Segment and Amplitude, and monitor the success of products you own after delivery.\*
**You'll help build the team.** The first 10 members of a startup dictate the next 100. You'll help interview and recruit more talented engineers.\*
**You'll learn about startups**. Aside from your core work, you'll have the opportunity to get involved in other areas - marketing, growth, ops, etc.\",
About Mutiny
Today companies spend over $1T to bring customers to the door, but $19 of every $20 they spend does not convert to revenue. Companies have no choice other than to dedicate large engineering and data science teams to manually build more relevant, higher converting experiences for different customer segments.
Mutiny is a no-code AI platform that helps marketers convert their top of funnel demand into revenue, without engineers. Mutiny gives marketers everything they need to drive revenue and prove it — from data and analytics to AI-powered recommendations and content writing. We are backed by Sequoia Capital, Tiger Global, Insight Partners, Y Combinator and CMOs from some of today’s fastest-growing tech companies including AngelList, Carta, Gong, Hopin, Salesforce and Snowflake.
About the role
About Mutiny:
Mutiny helps solve every company's most important challenge: growth. Mutiny is a no-code AI platform that helps marketers convert their top of funnel demand into revenue, without engineers. Mutiny gives marketers everything they need to drive revenue and prove it — from data and analytics to AI-powered recommendations and content writing.
The first channels that we’ve started with are websites, landing pages, and sales assets. Mutiny allows companies to dynamically change their websites and landing pages based on a virtually limitless number of visitor attributes (ex: size of company, industry/vertical, $$ raised, prospect vs. target account, persona/seniority, behavioral attributes like 1st time visit vs. repeat visitor, amongst a very long list of others). All of this done with pre-integrated datasources and an amazing no-code visual editor (that you’ll get to use). And lots of other incredible web technology that you’ll learn about.
Website personalization is only our jumping off point. Our ambition is to ultimately help every company in the world to automate their growth engineering across their entire digital buying experience from website to ads to emails to every piece of content in between.
Our founders were early Gusto employees and scaled the company from 500 to 50,000+ customers. They experienced firsthand the limitations of generic online content and the poor user experience it creates. They started Mutiny to allow every other marketer in the world to transform their B2B buying experience without needing a huge growth engineering team of developers, designers, and analysts.
We are backed by Sequoia, Tiger Global, Insight Partners, Uncork Capital, Cowboy Ventures, YCombinator, and CMOs from some of today’s fastest-growing tech companies including Snowflake, Gong, Square, AngelList, Carta, Uber, Hopin, and a dozen more.
What we stand for:
We believe that erse teams have the biggest impact. Our founding team is 50% female and 50% male. We have maintained this same ersity ratio in our investors and are committed to maintaining ersity of gender, ethnicity and thinking in our team as we scale.
In addition to ersity, these values define how we approach our work every single day:
- Work should feel like play
- Faster always wins
- Stir the pot, regularly
- Do the right thing when no one’s watching
- All hands on deck
- But enough about us, let’s talk about you and what you’d be doing at Mutiny.
The role, in a nutshell:
We are looking to an experienced AE to the current high-performing team which means you will be an early team member. You will be in a semi-full cycle role; taking discovery calls to closed won deals. Our sales process has been firmly validated and is highly efficient. The vast majority of your pipeline will come inbound with a low-volume of high-quality outbounding (you will use the Mutiny outbound product to help with this). The quota attainment of all AE's to-date has been over 100% every quarter. Also, no cold calls.
You will be working with B2B digital marketers to educate them on personalization and conversion automation, support them through their evaluation/trial process, and to help them buy a world-class product.
What you’ll do at Mutiny:
- Own the most important metric in the business: net-new revenue
- Work closely with the sales leader and CEO to scale up the already efficient sales process
- Give thorough discovery calls, qualify firmly, manage trials and expectations, and push deals through all the usual closing steps (legal, infosec, procurement, etc.)
- Our lead generation has historically been inbound heavy with highly personalized outbound campaigns for target accounts. You’ll have an unfair advantage for prospecting as you’ll be using the Mutiny product.
- Keep your deals updated in the CRM for weekly pipeline reviews and to prepare hand-off notes to the CX team.
- Be a company and brand advocate: our customers love us and the sales process (yes, we receive compliments on the sales process)
- Support the CX, product, and engineering teams as you receive feedback from prospects to align with product strategy and direction
- Work with our awesome technology and agency partners on joint deals for win-win outcomes
- We have a robust tech stack so you'll have all the resources and support you'll need
- This is a remote friendly role. Bonus points if you're located in the San Francisco Bay Area.
What we are looking for:
- 4+ years of closing in B2B SaaS and ideally mid-market/enterprise segments
- Bonus points for martech, sales tech, or web tech experience
- Consistently hits or is above quota
- Bonus points for working at a successful early/mid stage start-up
- Naturally persuasive, curious, and personable with excellent discovery and closing skills.
- Relentless about hitting goals. If one path fails, can quickly find another path.
- Someone is solution-oriented and get things done in opaque, silo'ed, or dynamic internal environments (cough cough enterprise cough)
- Strong written, verbal, non-verbal communication skills, duh.
- A keen interest in helping to efficiently scale an early-stage sales process. Don't let the $50M Series B fool you, we have a lot of building to do.
- High confidence, low ego, and generally a good human being.
Mutiny does not accept agency submitted candidates for this posting.
Technology
Our stack consists of React, TypeScript, Ruby, and Rails. as well as Redis, Postgres, and Elasticsearch for data storage. Our CTO comes from a product and infrastructure background, bringing an engineering first approach to growth technology.
Some of our challenges include:
- Building a privacy-first data store that never shares PII or customer data. We leverage data store policies to ensure there are walled gardens between customers and privacy is respected.
- Architecting low latency data infrastructure that processes millions of events from various data sources to create a unified data layer. We keep latency to a ridiculously low number using a combination of CDN edge caching with Fastly, efficient event processing pipelines, and data store optimizations.
- Building products that expose machine learning infrastructure for automated segmentation, with an incredibly simple to use interface.
- Building efficient content delivery libraries for use in the browser, enabling non-technical team members to easily personalize their website. We make use of native browser APIs for efficient DOM rendering using features like MutationObservers, WebWorkers, and hooks for browser layouts.
Interview Process
- Introduction call with Sales Manager, Bryan, or Chief of Staff, Kelly (30 minutes)
- Technical Sales Session with Sales Manager Bryan (30-60 minutes)
- Virtual Onsite with various Department Leads (~3 hours total) such as the Head of Marketing, Head of Customer Support, Head of Finance and Business Operations
"
About Mutiny:
Mutiny helps solve every company's most important challenge: growth. Mutiny is a no-code AI platform that helps marketers convert their top of funnel demand into revenue, without engineers. Mutiny gives marketers everything they need to drive revenue and prove it — from data and analytics to AI-powered recommendations and content writing.
The first channels that we’ve started with are websites, landing pages, and sales assets. Mutiny allows companies to dynamically change their websites and landing pages based on a virtually limitless number of visitor attributes (ex: size of company, industry/vertical, $$ raised, prospect vs. target account, persona/seniority, behavioral attributes like 1st time visit vs. repeat visitor, amongst a very long list of others). All of this done with pre-integrated datasources and an amazing no-code visual editor (that you’ll get to use). And lots of other incredible web technology that you’ll learn about.
Website personalization is only our jumping off point. Our ambition is to ultimately help every company in the world to automate their growth engineering across their entire digital buying experience from website to ads to emails to every piece of content in between.
Our founders were early Gusto employees and scaled the company from 500 to 50,000+ customers. They experienced firsthand the limitations of generic online content and the poor user experience it creates. They started Mutiny to allow every other marketer in the world to transform their B2B buying experience without needing a huge growth engineering team of developers, designers, and analysts.
We are backed by Sequoia, Tiger Global, Insight Partners, Uncork Capital, Cowboy Ventures, YCombinator, and CMOs from some of today’s fastest-growing tech companies including Snowflake, Gong, Square, AngelList, Carta, Uber, Hopin, and a dozen more.
What we stand for:
We believe that erse teams have the biggest impact. Our founding team is 50% female and 50% male. We have maintained this same ersity ratio in our investors and are committed to maintaining ersity of gender, ethnicity and thinking in our team as we scale.
In addition to ersity, these values define how we approach our work every single day:
* Work should feel like play
* Faster always wins* Stir the pot, regularly* Do the right thing when no one’s watching* All hands on deck* But enough about us, let’s talk about you and what you’d be doing at Mutiny.The role, in a nutshell:
We are looking to an experienced AE to the current high-performing team which means you will be an early team member. You will be in a semi-full cycle role; taking discovery calls to closed won deals. Our sales process has been firmly validated and is highly efficient. The vast majority of your pipeline will come inbound with a low-volume of high-quality outbounding (you will use the Mutiny outbound product to help with this). The quota attainment of all AE's to-date has been over 100% every quarter. Also, no cold calls.
You will be working with B2B digital marketers to educate them on personalization and conversion automation, support them through their evaluation/trial process, and to help them buy a world-class product.
What you’ll do at Mutiny:
* Own the most important metric in the business: net-new revenue
* Work closely with the sales leader and CEO to scale up the already efficient sales process* Give thorough discovery calls, qualify firmly, manage trials and expectations, and push deals through all the usual closing steps (legal, infosec, procurement, etc.)* Our lead generation has historically been inbound heavy with highly personalized outbound campaigns for target accounts. You’ll have an unfair advantage for prospecting as you’ll be using the Mutiny product.* Keep your deals updated in the CRM for weekly pipeline reviews and to prepare hand-off notes to the CX team.* Be a company and brand advocate: our customers love us and the sales process (yes, we receive compliments on the sales process)* Support the CX, product, and engineering teams as you receive feedback from prospects to align with product strategy and direction* Work with our awesome technology and agency partners on joint deals for win-win outcomes* We have a robust tech stack so you'll have all the resources and support you'll need* This is a remote friendly role. Bonus points if you're located in the San Francisco Bay Area.What we are looking for:
* 4+ years of closing in B2B SaaS and ideally mid-market/enterprise segments
* Bonus points for martech, sales tech, or web tech experience* Consistently hits or is above quota* Bonus points for working at a successful early/mid stage start-up* Naturally persuasive, curious, and personable with excellent discovery and closing skills.* Relentless about hitting goals. If one path fails, can quickly find another path.* Someone is solution-oriented and get things done in opaque, silo'ed, or dynamic internal environments (cough cough enterprise cough)* Strong written, verbal, non-verbal communication skills, duh.* A keen interest in helping to efficiently scale an early-stage sales process. Don't let the $50M Series B fool you, we have a lot of building to do.* High confidence, low ego, and generally a good human being.Mutiny does not accept agency submitted candidates for this posting.
",
1+ yearsfull-timeremote
About SigNoz
SigNoz is an open source alternative to DataDog, NewRelic. We help developers monitor their applications and troubleshoot any problem.
We have got lots of interest from the dev community with 6000+ stars , 900+ slack community members within a year of launching the project. Here's our Github repo
We are backed by prominent angels & funds including Y Combinator.
About the role
SigNoz is a global open source project with users in 30+ countries. We are building an open-source application monitoring which helps developers monitor their applications and troubleshoot problems, quickly.
In less than a year of our launch, we have reached 6000+ Github stars, 900+ members in the slack community and 60+ contributors.
Company Vision
Software and digital systems are becoming larger parts of our daily lives. Most companies are becoming software companies with increasing part of value they create coming from software.
In such a world, having software systems functioning seamlessly is taken for granted. Think about last time twitter or slack went down. How irritated you felt.
We aim to solve this problem by providing software engineers better tooling to keep systems running smoothly. We believe there are lots to be done in this space and we need your help in building this future.
About the role
A key part of this role is to reach all relevant developers and make them aware of SigNoz and our value prop. Creating great content and distributing it in channels where developers hang out is critical for this.
We believe creating content which people care about is fundamentally about telling good stories. Stories of what we stand for as a company, where SigNoz stands as a product, how users can benefit from it, how we build the product. Everything is a story waiting to be told.
The key job of this role is to bring it out from our team and present it to our audience ( developers ). Present it in a way that they find it interesting and reach to them on channels where they hang out.
What will you be doing
- Find out best channels to reach developers and create content to get them interested.
- Create strategies and identify channels to achieve community and usage growth
- Identify gaps in our current content and create content to address them. Possible content types - Blog posts - YouTube videos - Email newsletters - Social media posts - Case studies - Tutorials
- Distribute content in relevant forums and communities
Who would be a good fit
- 2+ years experience in product marketing/growth roles
- Understanding of tools developer use and developer terminology. If you have a software engineering background, thats a plus.
- Ability to work with different team members and generate content ideas from them and execute on it
- A flair for writing and growth mindset
Next steps
Seems like something right up your alley?
Just apply on this site or email your CV and an optional intro note to me at [pranay at signoz dot io]. Feel free to include links to your LinkedIn, Twitter, or blog posts.
Technology
- ReactJS with Typescript for frontend
- Go for writing services and processors
- ClickHouse as the datastore
- Opentelemetry as the instrumentation library
- Supported deployment models - Docker, on K8s via Helm charts
Here's our architecture 
1+ yearsfull-timeremote
About SigNoz
SigNoz is an open source alternative to DataDog, NewRelic. We help developers monitor their applications and troubleshoot any problem.
We have got lots of interest from the dev community with 6000+ stars , 900+ slack community members within a year of launching the project. Here's our Github repo
We are backed by prominent angels & funds including Y Combinator.
About the role
Skills: Illustrator, Figma
SigNoz is a global open source project with users in 30+ countries. We are building an open-source application monitoring which helps developers monitor their applications and troubleshoot problems, quickly.
In less than a year of our launch, we have reached 6000+ Github stars, 900+ members in the slack community and 60+ contributors.
Company Vision
Software and digital systems are becoming larger parts of our daily lives. Most companies are becoming software companies with increasing part of value they create coming from software.
In such a world, having software systems functioning seamlessly is taken for granted. Think about last time twitter or slack went down. How irritated you felt.
We aim to solve this problem by providing software engineers better tooling to keep systems running smoothly. We believe there are lots to be done in this space and we need your help in building this future.
What will you be doing
- Our target audience is developers. Your goal is to design product features and flows that are as simple as possible.
- Our product has a complicated UX, and you will be responsible for designing it in a way that's easy to understand and visually pleasing.
- You’ll need to walk the fine line between the simplicity of use and the complexity of features.
- You’ll play a key role in deciding features and their implementation in collaboration with engineers.
- Work closely with users and engineers to understand requirements and design the interactions
- Develop process flows, wireframes, and mockups to communicate high-level design strategies or detailed interaction behaviors effectively
- Design flows and experiences that convert complex app workflows into an absolute delight
- Provide high-quality mockups and prototypes
- Contribute to our product design language, both in style & structure
- Ideate and brainstorm with other teams on products, features, and enhancements to take the product to the next level.
Who would be a good fit
- 2+ years of UI/UX and product design experience
- Experience working with product team from research phases of a project through delivery to engineering
- You can visually communicate an idea by creating quick, low-fidelity mockups such as pencil sketches.
- Excellent presentation and communication skills to get the team on board with your vision
- Understanding of component-based design systems
- Ability to thrive in startups with a fast-paced environment and take ownership for working through ambiguity
- Familiarity with code to quickly prototype: HTML 5, JavaScript, CSS/SASS, styled components, responsive interfaces
Next steps
Seems like something right up your alley?
Just apply on this site or email your CV and an optional intro note to me at [pranay at signoz dot io]. Feel free to include links to your Behance, Dribble, LinkedIn, Twitter, or blog posts.
Technology
- ReactJS with Typescript for frontend
- Go for writing services and processors
- ClickHouse as the datastore
- Opentelemetry as the instrumentation library
- Supported deployment models - Docker, on K8s via Helm charts
Here's our architecture
Interview Process
Our process involves a short initial exploratory chat, followed by 2 to 3 interviews/discussions. The aim is for both sides to learn more about each other.
- Intro call with one of the founders to share about the company and product vision and learn about the candidate
- Discussion on past design portfolio
- Design problem + discussion: This is a remote design discussion to discuss 1 or 2 design problems and work through their solutions.
- Culture fit conversation: Interviews with founders and team members to ensure that there is a culture-fit.
- If all goes well, we would love to make an offer
We move fast and we would target to roll out an offer within ~10 days unless you need more time.
Updated almost 3 years ago
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