"
About the role
Firstbase.io is hiring a Head of Business Operations to work in tandem with the Product Managers, Engineers, and Designers to shape the future of Firstbase’s products. You’ll thrive in this role if you have experience building relationships with and influencing cross-functional team members, delivering high-quality projects on time, and analyzing data to produce actionable recommendations.
Top candidates for this position will have a natural desire to continuously improve the product, enormous user empathy, and can maintain a calm demeanor in high-stress situations. People describe our ideal Head of Business Operations as accountable, organized, and customer-obsessed.
What's Firstbase.io?
Firstbase is building an all-in-one Company OS to help define how founders across the globe launch, manage and grow their businesses.
More than twenty thousand founders from over two hundred countries have used our products: Firstbase Start to launch a company, Firstbase Agent and Firstbase Mailroom to manage ongoing compliance, and Firstbase Loop to get access to financial services in one click. We are building the future of company management.
Firstbase is backed by Y Combinator & our team, investors, and advisors include people from Apple, Gusto, Carta, Wise, Plaid, and many other great companies.
Why you should join
Our team is dedicated to building products & solving some of the startups' hardest problems, with particular focus on:
* Democratizing access to financial infrastructure
* Automating tasks every founder faces when running a business* Making tools and resources more accessible to everyone, everywhere* Building integrated solutions for founders and removing friction* Delivering opportunity to traditionally overlooked founders and companies* Democratizing access to knowledgeJoin us on a mission to increase the number of growing companies.
Who are we looking for
We are looking for risk-takers with erse experience able to provide fearless feedback.
You will have the following responsibilities
* Work in tandem with the Product Managers, Engineers, and Designers to shape the future of Firstbase’s products
* Lead project teams to prepare “support readiness” by ensuring that all facets of support operations, including workflows, tools, content, and change management are deployed in advance of new product initiatives, changes in strategy, or new product releases* Collaborate with client-facing teams to ensure any new product initiatives, releases, or changes in strategy are properly communicated and are “client-ready”* Partner with cross-functional stakeholders to make critical decisions regarding product strategy & implementation by providing recommendations based on your knowledge of operational capabilities and the needs of our clients* Build strong relationships with team members in Product, Engineering & Design which will be used to advocate for improvements to the customer experience, bug resolution, and feature request development* Decipher product roadmaps to be able to interpret and clearly communicate impact to Leadership to inform strategy and resource planning decisions* Understand and be able to address all customer issues related to the product * Aggregate and vet user feedback to drive meaningful recommendations and insights for product managers* Gather these insights through a variety of channels and tools to accurately capture and represent the customer's voice* Turn customer support challenges and business opportunities into a backlog of projects that reduce customer effort* Serve as an escalation point for critical issues and incidents when they occurMinimum requirements
* 6+ years of work experience in product operations, program or project management, or customer support, preferably in a B2B environment
* Familiarity with principles of product management or previous experience working directly with product and engineering teams* Demonstrates ability to build relationships and influence colleagues inside and outside of your immediate team in a cross-functional environment* Excellent communication skills, ability to simplify complex topics and adjust delivery for broad audiences i.e. multiple departments and partners* Demonstrates experience navigating difficult conversations and making decisions on the behalf of the organization* Proficiency in constructing project plans, holding working group members accountable, and delivering results on time, all the time* Advanced understanding of Google apps, JIRA, Looker, Data visualization, SQLSome perks you will enjoy
* Competitive salary & amazing equity package
We lean on some of the best market data to ensure that we offer the most competitive compensation.
* Hybrid work environment
We work both remotely & from our offices in New York City in São Paulo – optimizing for collaboration while providing flexibility to team members.
* PTO + birthday off
We offer flexibility to allow people to relax and recharge whenever they need it.
* Build your ideal work setup
We understand that how you work is extremely important, so we provide a stipend to set yourself up for success here at Firstbase.
* Health benefits
Firstbase offers health insurance reimbursements to both US and international team members.
* Learning & development
We provide a stipend together with resources to help people grow and develop in their careers
* Amazing quarterly bonuses
Every team member at Firstbase gets a bonus calculated based on personal KPIs and company growth.
If you think you’re unqualified or don’t meet all the requirements for this role, we encourage you to still apply. We celebrate erse candidates, adjacent experiences, and simply put, good people who want to build great things. If that’s you, then we’d love to meet.
",

fulltimeindia / bangalore / remote
"
ABOUT PEOPLEBOX
Peoplebox solves the biggest problems of scaling companies - Misaligned teams and Poor Execution Speed. We do this by integrating with all your work tools, bringing every cross-aligned goal in one single dashboard to identify red flags on time.
It serves as a source of truth for all your strategic goals and initiatives to align your teams and identify red flags early without the friction of new software.
We are currently helping many companies, including Razorpay (W15), Disney, Postman, Exotel, Khatabook (S18) achieve faster business results.
WHAT YOU'LL DO
As Sr Content Manager, you will own the entire content strategy of Peoplebox. You will brainstorm, conceptualize, write, edit and publish high-quality and compelling B2B content to create brand awareness and create quality demos.
1. Create a comprehensive content calendar and manage the timely delivery of content across multiple channels.
2. Develop compelling content in the form of blogs, ebooks, white papers and short-form content like social copy, ad copy, emails, video scripts, and website messages3. Help the outbound team with email copywriting4. Develop guidelines for blog & collaborate with other brands to publish high quality content5. Write press releases and guest blogs6. Collaborate with the leadership team, sales team & product team to ideate and produce high-quality content such as one-pager, customer testimonials, sales decks, etc.7. Plan & co-ordinate webinars & podcastABOUT YOU
1. 2-5 years of relevant content writing experience, preferably with product marketing teams
2. Have experience in planning & hosting webinars & podcasts3. Have experience in creating enterprise-level content4. You’re obsessive about spelling, punctuation & grammar5. OKR knowledge is an added advantage6. You are a self-starter who excels at multitasking and thrives in a fast-paced environment with a strong ability to take ownership with minimal supervision.7. Have excellent time management skills with the ability to prioritize and shift workload to meet deadlines.8. Have exceptional writing, communication, and presentation skills.9. Are a highly self-motivated inidual with creative flair, an eye for good design and extreme attention to detail.BROWNIE POINTS
1. If you have been a journalist
2. Have good knowledge of SEO and SEO Tools3. Experience in Enterprise SaaS",

fulltime
"
We are seeking a channel marketing manager to build our channel marketing strategy with accountants. You'll play an important role in composing an agenda for the revenue generation of current products. You enjoy working in a team but can also work autonomously.
Responsibilities:
* Build and execute channel marketing strategy for CPA, bookkeepers, and accounting firms
* Increase accountants' engagement through collateral activities (webinars, events, other collaborations)* Manage event preparation and execution (exhibitions, webinars, etc.)* Manage the CPA partner program (education-badges-content sharing)* Define and host events for the accounting community (online/offline)* Participate in the product value prop building for accountants & bookkeepers* Generate content ideas for copywriters writing for accountants & bookkeepers* Collaborate with the inbound sales team to create a proper flow for leads processing (journey)* Research new features that accountants & bookkeepers wantQualifications:
* 3+ years of experience in channel marketing
* Solid understanding of channel marketing programs* Experience with demand generation strategies and tactics* Experience working with channel partners. Knowledge of partners, how they think, why they act, and how to help them be successful* Experience designing and running campaigns and programs that directly contribute to pipeline and revenue growth* Problem-solving skills and ability to make data-driven decisions* Detail-oriented and strong cross-functional program management skills* Experience working with channel enablement teams* Passion for technology and infrastructure",

fulltimeremote
"
Are you obsessive about driving value throughout the customer lifecycle and working with customers? Do you have fun wrangling with technical and business challenges on a daily basis? If so, Veryfi would love to talk with you about joining our growing Sales Engineering team. The ideal candidate will have proven experience at:
* Supporting technical aspects of the sales process such as product demonstrations, evaluations, proof of concepts, and pilots
* Leading technical discussions to educate customers on Veryfi products and usage* Applying intelligent document processing to solve a variety of business issues* Analyzing and tuning performance of an Artificial Intelligence (AI) based solution* Building the foundation for deep and lasting relationships with the technical champions within a client organization* Identifying and documenting the technical path to grow and expand customer usage over time* Coordinating internal resources to resolve technical issues blocking sales opportunities* Capturing and communicating product feedback and industry requirementsResponsibilities:
The primary technical point of contact throughout the sales lifecycle and onboarding. You will be the trusted expert for key stakeholders and maintain a focus on supporting sales efforts from prospecting through onboarding.
* Drive sales win rates by providing technical expertise for qualifying calls, product demonstrations, evaluations, proof of concepts, and pilots.
* Capture and document the technical needs and success factors throughout the sales process. Maintain detailed information in the CRM system* Create & manage tickets in the issue management system to effectively address product feedback from prospects and sales blockers* Lead customer kickoff & training sessions as part of onboarding* Act as a communications liaison between prospects and Veryfi’s Sales, Technical Support, Development, and -Leadership team* Contribute to the content and continual improvement of tutorials, FAQs, and other materialsPreferred experience:
* 5+ years as a sales engineer in a B2B SaaS company
* Accountability and personal organization are essential* Effective communications skills via email, phone, and online meetings* Exceptional ability to communicate and foster positive relationships with both customer facing teams and internal teams* Working knowledge of SaaS platforms and Application Programming Interfaces* Experience building and optimizing Customer Success processes is a plus* Experience with HubSpot, JIRA, and Confluence is a plus* Bachelor's Degree required",

/ remote ()full stackfulltime
"
About Fleek
Fleek (YC W22) is a B2B Marketplace for wholesale second hand fashion. We enable Gen-Z resellers and retail stores to buy from vintage clothing suppliers from around the world.
We are reimagining the supply chain of used clothing and empowering a whole new generation of sellers. At Fleek, we keep it circular, trendy, and sustainable.
Our Seed round was led by A16Z (Andressen-Horowitz) and we were part of YC’W22. We have COO of Shopify, Harley F. and the CEO of Ancestory.com, Deb Liu (She built out Facebook Marketplace) as angels.
Team
Fleek is a set of funky iniduals who find unity in ersity with the single mission of helping sustainability, promoting circular fashion while building a beautiful product experience.
Our 10 people team consists of ex-YC founders leading our engineering effort, ex-Uber & Doordash folks leading our operations and supply strategy. Alongside our Growth team is lead by folks who went to Cambridge, Oxford and UC Berkeley.
Technology stack
Fleek is built with a modern native stack with Javascript as its backbone and React, React Native as the frameworks for app development. We have two buyer and supplier facing apps on App Store and Play Store. We also have a website that currently runs on Shopify (to be soon deprecated).
We employ AWS as our cloud provider and use technologies in OpenSearch, DataFlow and Lambda, Video streaming to build on top.
Our philosophy is to reuse where possible and innovate when we can add value.
Role specific details
Now that Fleek has a consistent user base of ~ 1000 MAU (each spending upwards of $1000/mo); there’s a need to evolve from an MVP to a product that can support scale & personalization.
We are looking for a Full-Stack Ninja who has 4+ years of experience building and/or leading small tech teams in a Javascript native environment. In your role you will be:
* Responsible for developing and hands-on coding in our backend (AWS) and frontend (React Native) environment
* Evolve our rudimentary MVP into a sophisticated personalized marketplace software which is underpinned by using open technologies and efficient application of rules on top* Implement a native P2P video experience for the video shopping experience* Ability to communicate, guide and lead small software teams in terms of best practices in technologyPreferred Skills
* 4+ years of experience with React.JS/ReactNative/Cotlin/Switft building out cross platform apps for iOS and Android
* Experience working in backend/cloud environments like AWS or GCP* Experience working in a collaborative environment* Having worked at a startup is a must!How we work
Fast - we move fast because there are small business owner who count on us. We have a duty to ship solutions for them and we can’t be lazy about it. Big things can also happen fast https://patrickcollison.com/fast
Remote first - current team members are in Asia, Europe and US. There are team specific meetings where we need time to overlap, the rest is flexible. Like https://about.gitlab.com/company/culture/all-remote/tips/#tips-for-leaders-and-other-companies
Collaborative - just like in sports, we focus on winning!
Benefits
* Comprehensive healthcare coverage.
* Exclusive employee clothing drops courtesy Fleek.* Flexible work hours & time off. We don’t care where you are as long as the work gets done.",

fulltimeremote
"
Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. Vetcove's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, Vetcove helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. Vetcove is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team.
About the Position
The Customer Experience Role is responsible for engaging and growing our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the Vetcove platform.
Members of the CX team work collaboratively to provide live support to our users in a 1:1 setting, as well as through our ambassadors program, our internal discussion boards, community events, educational courses & webinars, weekly giveaways, and collaborative content. This role also plays a pivotal part in providing both an incredible first impression during the onboarding process, and a delightful day-to-day experience for every user and partner.
The ideal candidate is a proactive self-starter who thrives in a fast-paced, team environment. This person will be excited by the challenge of supporting and growing a large community of thousands of passionate veterinary professionals through answering intercoms via our platform, troubleshooting, and working cross-functionally to help evolve our platform.
Experience in a relevant customer-facing role, as well as excellent written and verbal communication skills, are required. It would be huge bonus to have knowledge of veterinary products, or to have had experience at a veterinary clinic–but it is not required.
What you'll do
*
Provide live support via intercom chat and phone call to our users\
*
Train, educate, and develop new Vetcove users\
*
Support existing Vetcove users when they request assistance through troubleshooting and escalations when necessary\
*
Collaborate with engineering to enhance day-to-day user happiness\
*
Work with loyal users to improve our platform and perpetuate our message\
You should have
*
1-3 years of relevant, customer-facing work experience\
*
Excellent written and verbal communication skills\
*
Ability to adapt quickly and manage many concurrent responsibilities\
*
A strong desire to help our customers succeed\
*
A positive attitude and one-for-all team mentality\
*
Tech/start-up work experience is a plus\
Benefits
*
100% remote within the USA\
*
Medical, Dental, and Vision Insurance \
*
Automatic 401k contribution\
*
Employee referral program\
*
At home office set up \
*
Bi-annual company retreats \
*
Open vacation policy \
*
Equity\
*
Monthly team events\
",

fulltimeremote
"
A Day in the Life
We are seeking a detail oriented, self-motivated candidate who is excited to work at a fast-growing startup.
As the Customer Success Manager, you will onboard, engage, and retain our customers to get the most value out of the Rinsed platform. You will take ownership of the entire customer journey through onboarding and post-onboarding. You are responsible for ensuring that Rinsed customers realize the value of Rinsed tools and feel loved. A typical day for this position at Rinsed includes the following:
* Execute the customer journey from the onboarding onward
* Become an expert on the Rinsed application and continue to drive adoption through continued proactive outreach* Advise clients on car wash CRM & e-commerce best practices* Gather product feedback and share it with the engineering team* Triage and troubleshoot at-risk accounts and manage escalations as needed* Assist with Customer Support and Customer feature requests* Most importantly, bring your energy and have fun!About You
You are a driven, detail-oriented, team player who has empathy for the customer and takes pride in helping them get the best possible value out of the Rinsed platform. You care deeply about the success of each customer, their clients, and your teammates. You are passionate about learning and growing in a fast paced environment.
You bring the following experience and expertise:
* You have a Bachelor’s degree or equivalent work experience, with 0-1+ years of experience working in Account - - - - - Management, Customer Success, Customer Support, Implementation, or a relevant role
* You are a multi-tasker and self-starter, with strong time management and prioritization skills* You have proven experience and success in ambiguous situations* You have strong presentation skills and credibility with audiences of all levels* You’re coachable, take extreme ownership, and trust the process* You’re excited to work with a team of low-ego, intellectually-curious, doersOur Investment in You
* By joining as one of our early team members, there is enormous opportunity ahead for you to have an outsized impact and shape the future of Rinsed in this role.
* Competitive salary and benefits including unlimited PTO, health / dental / vision insurance and more.* Work closely with our founders and leadership team to drive Customer Success strategy and execute key initiatives.* An incredible team with a great blend of hustle, productivity, and funRinsed embraces ersity and is proud to be an equal opportunity employer. As part of our commitment to ersifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status
",

fulltimeremote (us)
"
A Day in the Life
We are seeking a detail oriented, self-motivated candidate who is excited to work at a fast-growing startup.
As the Customer Success Associate, you will onboard, engage, and retain our customers to get the most value out of the Rinsed platform. You will take ownership of the entire customer journey through onboarding and post-onboarding. You are responsible for ensuring that Rinsed customers realize the value of Rinsed tools and feel loved. A typical day for this position at Rinsed includes the following:
* Execute the customer journey from the onboarding onward
* Become an expert on the Rinsed application and continue to drive adoption through continued proactive outreach* Advise clients on car wash CRM & e-commerce best practices* Gather product feedback and share it with the engineering team* Triage and troubleshoot at-risk accounts and manage escalations as needed* Assist with Customer Support and Customer feature requests* Most importantly, bring your energy and have fun!About You
You are a driven, detail-oriented, team player who has empathy for the customer and takes pride in helping them get the best possible value out of the Rinsed platform. You care deeply about the success of each customer, their clients, and your teammates. You are passionate about learning and growing in a fast paced environment.
You bring the following experience and expertise:
* You have a Bachelor’s degree or equivalent work experience, with 0-1+ years of experience working in Account Management, Customer Success, Customer Support, Implementation, or a relevant role
* You are a multi-tasker and self-starter, with strong time management and prioritization skills* You have proven experience and success in ambiguous situations* You have strong presentation skills and credibility with audiences of all levels* You’re coachable, take extreme ownership, and trust the process* You’re excited to work with a team of low-ego, intellectually-curious, doersOur Investment in You
* By joining as one of our early team members, there is enormous opportunity ahead for you to have an outsized impact and shape the future of Rinsed in this role.
* Competitive salary and benefits including unlimited PTO, health / dental / vision insurance and more.* Work closely with our founders and leadership team to drive Customer Success strategy and execute key initiatives.* An incredible team with a great blend of hustle, productivity, and funRinsed embraces ersity and is proud to be an equal opportunity employer. As part of our commitment to ersifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status
",

fulltimeremote (us)
"
A Day in the Life
We are seeking a detail oriented, self-motivated candidate who is excited to work at a fast-growing startup.
As the Customer Success Manager, you will onboard, engage, and retain our customers to get the most value out of the Rinsed platform. You will take ownership of the entire customer journey through onboarding and post-onboarding. You are responsible for ensuring that Rinsed customers realize the value of Rinsed tools and feel loved. A typical day for this position at Rinsed includes the following:
* Execute the customer journey from the onboarding onward
* Become an expert on the Rinsed application and continue to drive adoption through continued proactive outreach* Advise clients on car wash CRM & e-commerce best practices* Gather product feedback and share it with the engineering team* Triage and troubleshoot at-risk accounts and manage escalations as needed* Assist with Customer Support and Customer feature requests* Most importantly, bring your energy and have fun!About You
You are a driven, detail-oriented, team player who has empathy for the customer and takes pride in helping them get the best possible value out of the Rinsed platform. You care deeply about the success of each customer, their clients, and your teammates. You are passionate about learning and growing in a fast paced environment.
You bring the following experience and expertise:
* You have a Bachelor’s degree or equivalent work experience, with 1+ years of experience working in Account Management, Customer Success, Customer Support, Implementation, or a relevant role
* You are a multi-tasker and self-starter, with strong time management and prioritization skills* You have proven experience and success in ambiguous situations* You have strong presentation skills and credibility with audiences of all levels* You’re coachable, take extreme ownership, and trust the process* You’re excited to work with a team of low-ego, intellectually-curious, doersOur Investment in You
* By joining as one of our early team members, there is enormous opportunity ahead for you to have an outsized impact and shape the future of Rinsed in this role.
* Competitive salary and benefits including unlimited PTO, health / dental / vision insurance and more.* Work closely with our founders and leadership team to drive Customer Success strategy and execute key initiatives.* An incredible team with a great blend of hustle, productivity, and funRinsed embraces ersity and is proud to be an equal opportunity employer. As part of our commitment to ersifying our workforce, we do not discriminate on the basis of age, race, sex, gender, gender identity, color, religion, national origin, sexual orientation, marital status, citizenship, veteran status, or disability status
",
"
Come raise the bar for both security and convenience in storing crypto assets!
What you'll do
1.
**Build cutting-edge applied cryptography**: we make “hybrid” key management possible using Multi-Party Computation. This is the future; hear Brian Armstrong reference it [here](\"https://youtu.be/PvoUW7LRsew?t=1h6m25s\") and peruse our friendly primer [here](\"https://flax-stem-1ba.notion.site/Multi-party-computation-a-friendly-intro-350a48dc031045adb9d2e2dce24e19ac\"). We’re at the edge of what’s possible with modern math and computation. If that excites you, come push the boundary with us.\
2.
**Design and ship features**: you’ll be given a high degree of ownership and trust to build strong backend/infra foundations for the company. You're the type of engineer who iterates quickly, listens to user feedback, and pays down tech debt before it snowballs.\
3.
**Contribute to technology/product strategy**: you're passionate about the company's strategy and are excited by the opportunity to meaningfully contribute to roadmap brainstorming and prioritization.\
Existing stack
* Backend: Rust, NextJS
* SDKs: NodeJS, Rust (backend); JS/Typescript, React Native (frontend)* Infra/tools: AWS, Docker, Webauthn/FIDO, Wasm, Ethereum, SolanaMust have
3+ years of backend/infrastructure engineering experience at a tech company. We don't look for experience in particular languages, but rather an aptitude for problem solving.
Nice to have
Experience in security engineering and/or mobile engineering (iOS preferred).
Benefits
1. Health, dental and vision insurance.
2. 401k with 4% match.3. Remote work environment with optional team offsites. PDT time zone is required to ensure smooth collaboration.4. Macbook pro and other tech hardware to make your job easier.5. Unlimited PTO and sick days.",

full stackfulltimeremote
"
Immuna platform helps crypto investors manage their risks of investing in crypto assets. The platform monitors and proactively defends investors’ crypto investments from unexpected exploits and undesirable economic situations. It detects on-chain exploits in real time and extracts invested assets on behalf of the investors without needing access to their private keys. For instance: Immuna would have detected anomalous events of unexpected approval and transfers, which led to the $120M BadgerDAO Hack.
You will be working closely with the founders to build the customer facing applications integrating our systems with other technologies. The ideal person would be an experienced and fast learner with an entrepreneurial mindset. You will be working with a team of Forbes 30 under 30 serial entrepreneurs comprising of Stanford engineers and Berkeley MBA with 10+ years of experience spanning across Forbes AI 50 startups to large tech companies such as Google and Amazon.
Must have Skills:
* Professional experience with React and redux
* A solid understanding of semantic HTML, CSS, and core Typescript concepts.* Familiarity with CSS-in-JS (styled-components, Material-UI, Bootstrap)* Understanding of backend technologies to be able to use them effectively.* Ability to debug and resolve issues in production* Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment* Positive and solution-oriented product mindset* Ability to thrive in a fully remote organization* A solid understanding of core web and browser concepts (e.g. how the browser parses and constructs a web page)Good to have:
* Experience with blockchain libraries such as We3.js, Ether.js, Moralis, etc.
",
"
BuildZoom is the only trusted marketplace for high-value renovations and residential construction, a $250B market in desperate need of disruption. We guide people through the challenge of finding and hiring the right contractor for their project, saving them time, money, and aggravation. This year alone, we’ll manage nearly $400M in projects and are doubling each year with a clear path to becoming the category-defining company in residential construction.
The Business Operations Team at BuildZoom is responsible for supporting cross-functional teams in their ability to efficiently & effectively do their jobs and implement highly impactful changes to how we run the business. The team’s impact is directly tied to BuildZoom’s ability to run, grow, and scale, and you will have the chance to make a meaningful contribution towards the continued growth and success of BuildZoom. As a Business Operations Specialist, you will act as both a driving force and a key partner for our internal teams to help design and deliver best-in-class processes and solutions, while maintaining momentum and continuity of existing processes and programs.
Responsibilities
* Partner closely with cross-functional teams (such as marketplace, sales, legal, growth, product, finance, engineering, and fulfillment) to execute operational improvements.
* Identify inefficiencies or improvement opportunities and take action with a keen focus on designing scalable solutions* Handle critical customer escalations that require complex problem solving, excellent interpersonal skills, effective communication, and cross-functional collaboration to resolve* Execute on assigned projects that require independent research and implementation* Balance managing multiple projects simultaneously while supporting daily operational functions* Develop, prepare, and distribute project progress reports across the organization, keeping stakeholders and internal customers well informed* Become an expert on our proprietary CRM, which includes a lot of features specific to our business; serve as the liaison between our sales teams and product & engineering team.* Conduct in-depth analysis based on identified metrics to produce actionable insights & recommendations for leadership* Create and maintain comprehensive documentation on project and program recordsQualifications
* Bachelor’s degree or equivalent work experience
* 1+ experience in sales/customer service enablement, operations, or related field* Excellent verbal and written communication skills* The ability to build and maintain productive business relationships with internal partners and external customers* Highly structured, detail-oriented approach which enables you to make progress while balancing a range of responsibilities* Able to synthesize a situation and identify a scalable solution.* Proficiency in basic project management software such as Microsoft Office Suite (Excel, PowerPoint etc.) or Google Workspace products (Sheets, Docs, Slides etc.)Preferred Qualifications
* You enjoy working with data: you are comfortable getting waist deep into a large set of data and can identify trends. You can whip up a fine spreadsheet, or better yet you can query data using SQL
* Startup experience - familiar and comfortable with the urgency and scrappiness of an emerging, dynamic business* Project Management experience or certifications (CAPM, PMP, Six Sigma, CSM etc.)* Documentation Skills - you are maniacal about writing, structuring, and formatting documents such as workflows, operating procedures, knowledge content, and project/program documentation.Salary Range - 70 - 100k, depending on experience.
",
"
Company
Dataherald is a Y Combinator backed SaaS start-up which helps companies, no matter how big or small, better leverage the world’s data to create business value. We do this by providing a no-code software to automate the ingestion, transformation, analysis and visualization of data from multiple sources without ever needing to code. Our product manages the data needs end-to-end so that businesses can focus on their goals without worrying about the complexity of large datasets.
Dataherald was launched in 2020 and has grown 10x in the last year. We currently work with leading media publishers like Chicago Tribune, Sacramento Bee etc. and are backed by a mix of Silicon Valley and media institutions such as Y Combinator, Bertelsmann Digital Media Investments (BDMI) and Garage Technology Ventures.
About the role
The Growth and Operations Associate will work dynamically with our growth and customer success teams and will play a key role in ensuring Dataherald reaches its goals in both departments. In this role you will:
* Develop and test experiments to boost growth and engagement
* Participate in client interviews, onboardings, and discussions* Lead communications for new product/data releases* Iterate on internal processes and establish best practices* Discover user insights* Collaborate with teammates to formulate and test hypotheses* Implement and iterate validated solutions* Ensure customer success via hands-on training and problem-solving* Refine and manage client communicationsSkill needed to succeed include
* Organization
* Time management* Self-starter* Attention to detail* Desire to be a big part of a small team* Strategic problem solving* Extreme empathyQualifications
* Demonstrated interest in growth and operations at a tech startup
* Strong analytical, decision making & problem solving skills* Ability to independently work in a fast paced environment* Excellent written, verbal & interpersonal skills* Execution oriented mindset - with the humility, drive, and scrappiness to get it done* Previous experience in a customer facing role is a plusWhy us?
Impact – We will not make you work on tasks which are low priority and meaningless. You will be making a real contribution to our growth from day 1 and the work you do will have clearly visible and quantifiable results.Learn – This opportunity is like no other when it comes to learning how to grow a start-up from scratch. We have a trial-and-learn mindset when it comes to growth and are doing many things in parallel without the fear of failing. So roll-up our sleeves and get in the action!Flexibility – We are a highly distributed company and believe in asynchronous work rather than long monotonous meetings. You get to work from wherever you want and choose your own timings which make you comfortable.Fun – There is one thing we take extremely seriously at work and it is having fun while working. Because why else would someone work at a startup? 😜
You're going to have a blast, our team is the absolute best!!
",

austin office (or remote)fulltime
"
About Keeper
Bookkeepers today are stuck working in excel spreadsheets and homegrown project management solutions to support their clients. Keeper is on a mission to change that.
With our all-in-one tool, bookkeepers can manage their work, communicate with clients, catch hard-to-find errors, and deliver reports to help their small business customers make smarter strategic decisions.
Founded in 2021, Keeper has raised $2M in seed funding, backed by leading tech investors like Y Combinator and founders at top startups like Lattice, Front, Superhuman, Plaid, and more. Keeper currently helps thousands of bookkeepers and accountants manage the books for startups and small businesses across the US.
We're bringing on dozens of new customers each month – you will be the main point of contact for larger firms and will be responsible for helping them onboarding and succeed in our product.
What You'll Do
*
Conduct onboarding calls with new customers, train them to use the product and help them to realize value quickly\
*
Proactively reach out to active users to ensure they're continuing to reach their goals, and respond to inbound support inquires in a timely manner\
*
Document best practices and map the customer journey, creating templates for customer engagement at key milestones for various user personas\
*
Create and maintain customer education materials: record video feature overviews, ensure product documentation us up to date, and write user guides\
*
Document and share customer feedback to the rest of the team to inform our product roadmap\
Who You Are
*
2-3 years of experience in a customer-facing role at an early stage SaaS startup\
*
Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication\
*
Knack and passion for process improvement, documentation and increasing operational efficiencies\
*
Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce\
*
Accounting / finance experience is preferred; interest in learning the space is required\
Benefits
*
Competitive pay and equity\
*
Unlimited PTO\
*
Health, dental, and vision insurance\
Keeper provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a erse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
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"
We do not check this website for applications - please apply directly at https://www.close.com/careers
About Us
Close is a bootstrapped, profitable, 100% remote, ~70 person team of thoughtful iniduals who value autonomy and impact. We’re eager to make a product our customers fall in love with over and over again.
We ❤️ startups & SMBs. Since 2013, we’ve been building a CRM that focuses on better communication, without the hassle of manual data entry or complex UI. Our goal: double the productivity of every sales rep.
We care deeply about the candidate experience and looking for someone to join our team that is solely responsible for all aspects of hiring and recruiting as we grow our team.
About You
You should have a commitment to integrity, quality, friendly-strength, and team building. You have a background recruiting for a remote, tech company. Ideally you have experience working within an international ecosystem. You are excited to be the first person in this role, working along side the People Operations team and Hiring Managers.
Our team is heavily engineering focused; you should have confidence to recruit for these types of roles in addition to marketing, sales, support and success.
You have an understanding and awareness of the market and how to connect with top talent. You showcase a high level of discernment, sense of urgency, exceptional attention to detail and have strong follow-up and follow-through. People know you for your winning attitude, excellent communication skills and approachable nature.
You are comfortable working remotely as part of a small team with a high level of autonomy. You can devise your own schedule and effectively manage your workload based on the company priorities.
You will be the main point of contact for all candidates and team members involved in the hiring process - anticipating needs on both sides is a critical part of this role. You care about the candidate experience and are always looking for ways to improve.
You’ll report directly to the Director of People Ops. This is an inidual contributor role and currently does not have any direct reports, however will be responsible for partnering closely with the people operations team and hiring managers.
About the Role
All recruiting efforts are currently managed between the people ops team and hiring managers. The company has developed a strong internal process. Your greatest contribution will be attracting top talent and owning the recruiting process end to end. In addition to pipeline management, your responsibilities will expand to create outbound strategies, source candidates and help increase brand awareness.
Team growth projections for 2022 are ~22 people with our highest priority to bring exceptional talent onto the team. We place emphasis on finding the right person for the role and are aware this often requires more investment in time and resources.
Responsibilities
* Partner with Hiring Managers & People Operations to create job descriptions, interview processes, expectations and success metrics
* Own the candidate experience from initial contact through signed offer* Manage & delegate pipeline management for all active positions* Host introduction/ background calls and reference checks* Track meaningful KPIs - use data to direct improvements* Expand candidate outreach and promotional efforts* Develop and implement outbound strategies for sourcing high-quality candidates* Build and manage the talent nurturing process* Increase brand awareness - partner with People Operations and Marketing to help drive culture content* Develop and manage relationships with external agencies and matching sites* Work closely with people ops to ensure a smooth onboarding processRequirements
* 2-3 years experience recruiting at a tech company (remote strongly preferred)
* Successful experience attracting quality candidates* Exceptional written and spoken English * Proficiency with an ATS & LinkedIn Talent Solutions* Experience creating brand awareness* Experience managing pipelines and conducting interviews* Solid understanding of HR practices and labor laws* Must be in an Americas time zoneWhy Close?
* Culture video 💚
* 100% remote company _(we believe in trust and autonomy)_* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay* Annual team retreats ✈️* Quarterly virtual summits* 5 weeks PTO + Winter Holiday Break* 2 additional PTO days every year with the company* 1 month paid sabbatical every 5 years* Co-working stipend* Paid parental leave* Medical, Dental, Vision with HSA option (US residents)* 401k matching at 6% (US residents)* Dependent care FSA (US residents)* Contributor to Stripe's climate initiative 🌍❤️ * Our story and team 🚀Our Values
* Build a house you want to live in -- Examine long-term thinking and action
* No BS - Practice transparency and honesty, especially when it’s hard* Invest in each other -- Build successful relationships with your coworkers and customers * Discipline equals freedom -- Keep your word to yourself and others* Strive for greatness -- Constantly challenge yourself and othersHow We Work Together
* Productivity, Quality & Impact: We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level.
* Asynchronous communication & collaboration: We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly. * Appreciation for Deep Work: *During your normal work day, not after a day a meetings*. * Autonomy & Freedom: Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start.At Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you).
We come from 20+ countries located in 5 of the 7 continents. We’re a collection of talented humans, rich in erse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the relationships within our global community.
Our team is growing in more ways than one - in the last few years, we've launched 24 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.
Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward.
Interested in Close but don't think this role is the best fit for you? View our other positions.
",
"
About Us
Close is a bootstrapped, profitable, 100% remote, ~70 person team of thoughtful iniduals who value autonomy and impact. We’re eager to make a product our customers fall in love with over and over again.
We ❤️ startups & SMBs. Since 2013, we’ve been building a CRM that focuses on better communication, without the hassle of manual data entry or complex UI. Our goal: double the productivity of every sales rep.
About You
Close is looking for a Director of Finance to join our team. You will be a generalist willing to initially act as controller and director of finance at a small company.
You will report to and work directly with the Co-founder & COO, Anthony Nemitz. Eventually you will build out a team to support the finance function as the company continues to grow.
Responsibilities
* Work with external accounting partners to ensure sales, annual reports, excise, franchise, and income tax preparation and submission is performed on time
* Coordinate with R&D tax credit study firm * Tie out trailing actual financials to forward looking pro-forma* Create financial models in excel to help forecast company growth and inform business decisions* Analyzing current and past financial data and performance* Preparing reports and projections based on this analysis* Identifying trends in financial performance and providing recommendations for improvement* Create models with and on behalf of the CEO/COO + leadership team* Coordinate with Success and Sales teams to account for contract revenue and be a sounding board for deal terms.* Work with our Product team to make sure we are following best practices for our product’s billing capabilities* Oversee corporate expenses and bookkeepingRequirements
* 8+ years experience (top-tier banking, PE, SaaS)
* Willingness to get hands dirty and clean up QBO skeletons * Knowledge of or willingness to learn SQL (for things like getting reports from Stripe)* Familiarity with B2B SaaS metrics* Must be physically located in the USWhy Close?
* Culture video 💚
* 100% remote company _(we believe in trust and autonomy)_* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay* Annual team retreats ✈️* Quarterly virtual summits* 5 weeks PTO + Winter Holiday Break* 2 additional PTO days every year with the company* 1 month paid sabbatical every 5 years* Co-working stipend* Paid parental leave* Medical, Dental, Vision with HSA option (US residents)* 401k matching at 6% (US residents)* Dependent care FSA (US residents)* Contributor to Stripe's climate initiative 🌍❤️ * Our story and team 🚀Our Values
* Build a house you want to live in -- Examine long-term thinking and action
* No BS - Practice transparency and honesty, especially when it’s hard* Invest in each other -- Build successful relationships with your coworkers and customers * Discipline equals freedom -- Keep your word to yourself and others* Strive for greatness -- Constantly challenge yourself and othersHow We Work Together
* Productivity, Quality & Impact: We don’t track hours. We trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level.
* Asynchronous communication & collaboration: We have team members all over the world. We don’t expect anyone to work untraditional hours, that means our default is async. Most teams have 2-5 hours of internal meetings weekly. * Appreciation for Deep Work: *During your normal work day, not after a day a meetings*. * Autonomy & Freedom: Create a work environment that is sustainable for you. We place a high amount of trust and responsibility with our team members from the start.At Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you).
We come from 20+ countries located in 5 of the 7 continents. We’re a collection of talented humans, rich in erse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the relationships within our global community.
Our team is growing in more ways than one - in the last few years, we've launched 24 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.
Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward.
Interested in Close but don't think this role is the best fit for you? View our other positions.
",
"
*Please let us know if you are interested in full-time or part-time and when you would be able to start. Best of luck :)
Company
Dataherald is a Y Combinator backed SaaS start-up which helps companies, no matter how big or small, better leverage the world’s data to create business value. We do this by providing a no-code software to automate the ingestion, transformation, analysis and visualization of data from multiple sources without ever needing to code. Our product manages the data needs end-to-end so that businesses can focus on their goals without worrying about the complexity of large datasets.
Dataherald was launched in 2020 and has grown 10x in the last year. We currently work with leading media publishers like Chicago Tribune, Sacramento Bee etc. and are backed by a mix of Silicon Valley and media institutions such as Y Combinator, Bertelsmann Digital Media Investments (BDMI) and Garage Technology Ventures.
About the role
The Growth and Operations intern will work dynamically with our growth and customer success teams and will play a key role in ensuring Dataherald reaches its goals in both departments. In this role you will:
* Develop and test experiments to boost growth and engagement
* Participate in client interviews, onboardings, and discussions* Lead communications for new product/data releases* Iterate on internal processes and establish best practices* Discover user insights* Collaborate with teammates to formulate and test hypotheses* Implement and iterate validated solutions* Ensure customer success via hands-on training and problem-solving* Refine and manage client communicationsSkill needed to succeed include
* Organization
* Time management* Self-starter* Attention to detail* Desire to be a big part of a small team* Strategic problem solving* Extreme empathyQualifications
* Either recent graduate or currently enrolled senior in a college/university
* Demonstrated interest in growth and operations at a tech startup* Strong analytical, decision making & problem solving skills* Ability to independently work in a fast paced environment* Excellent written, verbal & interpersonal skills* Execution oriented mindset - with the humility, drive, and scrappiness to get it done* Previous experience in a customer facing role is a plusWhy us?
Impact – We will not make you work on tasks which are low priority and meaningless. You will be making a real contribution to our growth from day 1 and the work you do will have clearly visible and quantifiable results.Learn – This opportunity is like no other when it comes to learning how to grow a start-up from scratch. We have a trial-and-learn mindset when it comes to growth and are doing many things in parallel without the fear of failing. So roll-up our sleeves and get in the action!Flexibility – We are a highly distributed company and believe in asynchronous work rather than long monotonous meetings. You get to work from wherever you want and choose your own timings which make you comfortable.Fun – There is one thing we take extremely seriously at work and it is having fun while working. Because why else would someone work at a startup? 😜
You're going to have a blast, our team is the absolute best!!
",

cafulltimesan franciscous / remote (us)
"
At ReadMe, we’re committed to cultivating a erse and inclusive workplace. We welcome people of all different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. We'd love to have you come join us here! ReadMe is open to hiring folks fully remote in the US, hybrid, or in-person at our San Francisco HQ.
We’re growing our Support team and are looking for a seasoned support engineer who has API knowledge, technical expertise, amazing customer service skills, and a penchant for delighting through writing. They’ve honed the craft of providing excellent customer support and are able to look beyond the ticket itself in order to make other’s experience with ReadMe special. They’ve been around the block when it comes to technical issues and tricky edge cases, so much so that they can mentor their fellow SEs!
Our Support team is integral to helping our customers maintain great documentation, but also for creating delightful customer experiences! At ReadMe, Support isn’t just resolving tickets. We’re all about creating “Magical Moments” for our customers, whether that be sending swag or stickers, debugging in a unique way, helping make connections, or following up months later to check in. Our Support Engineers are incredibly encouraged to do little things to make people’s day better. A great candidate for this position finds joy in helping others and has great empathy for our customers’ issues big or small.
We're a small team of humans (and one owl) working together to do big things, and we’re growing! That’s where you come in. Since we’re a startup, you’ll have the opportunity to make a huge difference! Your contributions matter greatly, and you’ll have lots of opportunities and flexibility to make outsized improvements to ReadMe beyond your daily responsibilities.
🦉 What we do
ReadMe helps companies build beautiful, personalized, and interactive developer hubs. If you’ve ever visited the developer docs for Intercom, Airbnb, or Notion, you’ve used ReadMe! We love what we do because it’s so much more than just docs. We’re providing tools for teams to create and manage beautiful documentation with ease.
You can read more about what it’s like to work at ReadMe on ourcareers page. We've written on our blog in the past abouthow we interview, and feel free to browse our otherblog posts as well if it strikes your fancy!
✅ What you’ll do here
*
Support customers in a timely, accurate, and delightful way.\
*
Find unique ways to create “Magical Moments” for customers that make them feel seen and appreciated.\
*
Grow your product knowledge with every customer conversation.\
*
Investigate bugs, and file detailed reports for Engineering.\
*
Respond to customers through all channels: In-App Intercom Messenger, discussions [forum](\"https://readme.readme.io/discuss\"), tweets to [@readme](\"https://twitter.com/readme\"), feature request [board](\"https://feedback.readme.io/\"), escalate issues when necessary.\
*
Mentor and support team members on refining both their technical and non-technical skills.\
💙 You’ll love this job if you are…
*
You are a seasoned Support Engineer passionate about helping others!\
*
You enjoy writing code here or there to fix little bugs that will make customers’ lives easier.\
*
You take an engineering mindset to customer issues.\
*
You know how to say no to a customer, but have them still love you! \
*
You are a strong written & visual communicator.\
Technical Skills
*
You know Markdown.\
*
You have great front-end (HTML/CSS/JS) skills.\
*
You know how to debug in Chrome Developer Tools.\
*
You’re comfortable with CLI (command-line interface).\
*
You’ve used packages on [npm](\"https://www.npmjs.com/\") before.\
*
You have some experience with APIs.\
*
You have experience with the Swagger/OpenAPI specification.\
Support Skills
*
You have a great investigation and troubleshooting process.\
*
You follow-up and follow-through with every customer conversation.\
*
You desire to learn fast and level up daily.\
*
You’re a self-starter.\
️ ⭐️ This role is a great fit if...
*
You enjoy turning confused or frustrated customers into happy ones!\
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You can figure things out when there is no easy answer.\
*
You want to experience rapid growth at an early-stage startup.\
*
You are interested in mentoring others into next-level Support Engineers!\
🌱 How you’ll grow in one month
*
Get to know your fellow Support Engineers!\
*
Learn ReadMe values.\
*
Learn ReadMe features & benefits.\
*
Train on all the support tools at your disposal.\
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Troubleshoot and diagnose real customer issues.\
*
Understand the metrics we measure Support by.\
*
Pick a company & recreate their developer documentation using ReadMe.\
🪴 Within a few months, you’ll…
*
Have a solid understanding of the Swagger/OpenAPI Specification.\
*
Have a pulse on the latest code pushes and improvements to our product.\
*
Be able to clearly define product bugs and UX papercuts through our internal ticketing system and explain them to the engineering team.\
*
Have fruitioned a “Magical Moment” for a customer or two!\
🌳 Within your first year, you’ll…
*
Be a ReadMe product expert.\
*
Have a deep familiarity with open Bugs Reports & Feature Requests.\
*
Be familiar with our customer base.\
*
Have made significant contributions to our Knowledge Base.\
*
Be able to chip away at the hardest support conversations.\
*
Be a resource for fellow team members and have helped them develop their skills. \
*
Be a natural at sprucing “Magical Moments” into customers’ experiences!\
🛣️ What’s the hiring process like?
*
Create a ReadMe project, it’s free for 14 days with no credit card required!\
*
Explore ReadMe and create a page in your project to show us who you are and why you want to join our team! (This is a casual substitute for a formal resume/cover letter, have fun with it!)\
*
Share the URL in the \\"Website\\" field as part of your application.\
*
We can’t wait to read your resume and (hopefully personality-filled) ReadMe project! Let us know what excites you about the role, and help us get to know you better!\
*
If we think we might be a good fit for you, we’ll set up a 30-minute phone chat with Jesse Yowell, our Support Manager! We’ll tell you more about the role, and get a chance to hear about your experiences.\
*
Next will be a take home project and 30-minute conversational interview with two of our Solutions Architects to assess your troubleshooting skills.\
*
Then we’ll invite you to an \\"onsite\\" interview conducted over Zoom! You’ll get to meet everyone on the support team, members from other ReadMe teams, and dig a little more into your technical skills!\
*
We’ll let you know how things went within a week! If it still seems like a good fit all around, we’ll extend you an offer! If not, we will update you to let you know so you aren’t left hanging.\
✨ Our benefits include…
*
Unlimited PTO with a three-week minimum. 🏝\
*
Fully covered medical, dental, and vision insurance for you, and 50% for your dependents. 🩺\
*
A One Medical membership. 🧑⚕️\
*
A wellness stipend for therapy of up to $350 per month. 😌\
*
A gym or fitness stipend of up to $150 per month. 🏋️\
*
One-to-one donation matching of up to $1,000 per year. 💸\
*
Twelve weeks of paid parental leave after the birth or adoption of a child. 🐣\
*
Work from home office stipend of $500. 🖥\
*
For fully remote employees, a stipend of $300 per month is available for a co-working space. 🧑💻\
*
Three offsite retreats per year to get together with coworkers and plan for the quarter ahead. ✈️\
*
Take a look at our [handbook](\"https://readme.com/handbook\") for more information on our benefits! 📘\
Not sure if you’d be the right fit? Apply anyway! We’d love to see your application.
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As the founding AI full-stack engineer at Knowtex, you’ll be responsible for expanding our existing web application and continuing to develop our proprietary AI models. You will improve our front-end, used by doctors to capture conversations with patients and view AI-generated notes. You will also work closely in our backend system that runs AI algorithms on conversation data for analysis and summarization, and enables front-end behaviors.
You would be leading the charge on the following:
Improving existing software
* Improve existing web application for doctors to record and upload audio and view notes
* Use React, Postgres, Python, Javascript, and Node.js to develop our frontend and backend applications* Experience with AWS cloud resources* Use one or more deep learning libraries and platforms (e.g., TensorFlow, Caffe, Chainer, or PyTorch) to develop cutting-edge AI models for medical transcription, summarization, and analysis* Lead additional developers in using ML to process conversation dataImplementing coding best practices
* Use Github to manage changes.
* Implement staging and production servers, CI/CD, and testing in a way that balances app stability, speed, and future development - prefer AWS* Make architectural decisions that enable feature changesImplementing data best practices
* Ensure conversation data is stored correctly to enable future insights to be gleaned
* Ensure patient EMR data is stored in a HIPAA-compliant way* Use data structures that make it possible to use for algorithms later on and facilitate EMR integration.About You
We have the following values at Knowtex and are looking for team members who:
* Dare to be bold
* Create generational change* Listen and act with empathy* Have integrity and transparency* Empower human healthAbout Us
You would be working directly with the founders - two Stanford University Computer Science graduates who were formerly medical scribes with a passion for health tech innovation. You'll be welcomed as a new member of a tight-knit team that loves to have fun. Knowtex is based in the Bay Area.
* Read more about our company and technology on the YC Directory or YC Launch* We were even featured on TechCrunch’s list of top 11 YC companies from Demo Day.
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"
We've scaled past $1M ARR and 6-7 figure ACV with founder sales and referrals. Now that we're the leader in optimization a16z top 100 marketplaces, we need to hire our first smart and energic salesperson to spread the word, source leads, and work large organizations where \"build-in-house\" had always been the way of the past. Work with awesome, leading tech companies to save their business and help them win by increasing their sales by millions of dollars using our tech. You will work directly with Andrew, our CEO, in selling top-down B2B enterprise sales to top engineering organizations in marketplace, e-commerce, and social media in the USA and internationally. This could be a great role for new ambitious graduates who want to get into tech but who love meeting new people more than solving programming puzzles and deploying code.
Remote OK, but San Francisco Bay area or Seattle is preferred.
",
"
We've scaled past $1M ARR and 6-7 figure ACV with founder sales and referrals. Now that we're the leader in optimization for a16z top 100 marketplaces, we need to hire our first smart and energic salesperson to spread the word, source leads, and work with large organizations where \"build-in-house\" had always been the way of the past. Work with awesome, leading tech companies to save their business and help them win by increasing their sales by millions of dollars using our tech. You will work directly with Andrew, our CEO, in selling top-down B2B enterprise sales to top engineering organizations in marketplace, e-commerce, and social media in the USA and internationally. This could be a great role for new ambitious graduates who want to get into tech but who love meeting new people more than solving programming puzzles and deploying code.
Job responsibilities include: building pipelines and generating leads, managing prospects in Hubspot, and making sure that leads are engaged by sales leaders, who is currently Andrew, our CEO, but later will be a head of sales.
Remote OK, but San Francisco Bay area or Seattle is preferred.
",
"
We've scaled past $1M ARR and 6-7 figure ACV with founder sales and referrals. Now that we're the leader in optimization for a16z top 100 marketplaces, we need to hire our first smart and energic salesperson to spread the word, source leads, and work with large organizations where \"build-in-house\" had always been the way of the past. Work with awesome, leading tech companies to save their business and help them win by increasing their sales by millions of dollars using our tech. You will work directly with Andrew, our CEO, in selling top-down B2B enterprise sales to top engineering organizations in marketplace, e-commerce, and social media in the USA and internationally. This could be a great role for new ambitious graduates who want to get into tech but who love meeting new people more than solving programming puzzles and deploying code.
Job responsibilities include: building pipelines and generating leads, managing prospects in Hubspot, and qualifying and engaging leads with our sales leader, who is currently Andrew, our CEO, but later will be a head of sales.
Remote OK, but San Francisco Bay area or Seattle is preferred.
",
"
Introduction to Caddie
Caddie is a SaaS company that is changing the way B2B buyers talk to sales teams. Our product makes the B2B buying experience not suck and helps businesses improve sales by up to 3x. We are a Y Combinator company and have recently raised $3M+ from top tier investors backing companies like Stripe, Airbnb, Reddit, Twitch and Coinbase. We are growing very quickly and are looking for people who want to join us on a rocketship journey. http://www.trycaddie.com
About the Role
Building something incredible, from scratch. That’s right, you would be the first engineer on our team helping us build Caddie 2.0. This is a critical role that will set the foundation for the next 5+ years of the business. You’ll get to work closely with the founders of Caddie to not only set a technical direction but also influence the trajectory of the company. In fact, you’ll be a “Founding Engineer”. Are you ready for an exciting journey?
What We’re Looking For
We’ll keep it short. We’re looking for great people rather than checking 100 boxes.
* 3+ years of experience building modern web applications
* Degree in computer science or related field* Full-stack experience that ideally includes JavaScript frameworks and Python* Experience designing and building new architecture* A passion for building something incredible from the ground upAn “Extreme” Vacation Policy 😎
We believe that taking time off is essential for mental health and enjoying life beyond work. It also turns out it’s great for productivity. That’s why we close the company for 6 weeks a year 🤯. In addition, you have 2 more weeks you can take whenever you like. Come do the best work of your life, and get time back for everything else that matters.
Highlights
🥇 First Engineer on the team
💫 Title of “Founding Engineer”
🏖️ 8 weeks vacation
💰 Significant equity ownership
🕋 Build a product from scratch
🚀 Join the ground floor of a rocketship
Talk soon! 👋
The Caddie Team
",

/ remote ()fulltime
"
Description
Fleek is a B2B Marketplace for wholesale second hand fashion. We enable professional resellers and retail stores to buy from vintage clothing suppliers around the world. We are backed by top Silicon Valley VCs like Andreessen Horowitz (a16z), Y Combinator, and more.
Role specific details
We’re hiring for a Chief of Staff to the CEO / Co-founder. As our first Chief of Staff inside our Seed stage company, there’s lots to build, and you’ll have a heavy hand shaping the first systems for HR, Recruiting, and Finance. Working alongside our CEO, you’ll also support with fundraising, and general administrative work as needed. We’re on a fast growth ramp, and are looking for a smart generalist to help us scale!
* You’ll build recruiting systems on top of our early playbook, and support Hiring Managers with recruitment and onboarding
* You’ll create HR policies for employees working around the world: from visas, to tax needed, to benefits and salary policies, we have lots of infrastructure needs to service* You’ll support with finance needs, from working with our bookkeepers to helping with fundraising* You’ll help craft our operating cadence: support the co-founders with planning and goal setting, and meeting management* You’ll take on general administrative tasks as needed, like booking travel, managing calendars, etcAbout you
* You have a background in operations roles at high growth startups, or working for top tier management consulting firms
* The CEO lives in London, so we’re looking for someone who’s time zone easily overlaps with his, like the UK, or on the East Coast of the US* Language: Fleek operates globally, and we value erse language skills to help us work with new customers and suppliers (we’re proud that our small team already covers English, Hindi, Urdu, Spanish, French!)* Experience with online clothing resale, or second-hand and vintage clothing is a plus!Benefits
We believe in happy employees :-)
* Comprehensive healthcare coverage
* Shared ownership: Being part Fleek means you’ll own a part of it through our generous equity* Exclusive employee clothing drops - get access to great vintage clothes",
"
OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users - readers, fans, players and shoppers - engaged and up to date by delivering 10 billion messages daily.1 in 7 new apps launches using OneSignal! We support companies in 140 countries, including Zynga, USA Today, Bitcoin.com, Upwork, Tribune, and many more - from startups and small businesses just getting off the ground to established companies communicating with millions of customers.
We’re venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate (read more about our recent Series C!). We’re a remote-first company, offering remote work as the default option in the United States in California, New York, Pennsylvania, and Texas, as well as in the UK and Singapore - with plans to expand the locations we support in the future. We also have offices in San Mateo, California, New York City, and London, UK.
OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work.
**About the Team:**Our Product Engineering group builds our main product interface (https://www.onesignal.com) and API. Our small team’s work makes a massive impact. We tackle challenges at the intersection of engineering and product development, like notification authoring for over a dozen different platforms and multiple mediums (push, in-app, SMS, and email) and intelligent message delivery customized to each recipient.
Our Omni team develops the products and features our customers use to build, orchestrate, and evaluate the impact of multi-channel user engagement campaigns. We develop a deep understanding of both our customers’ workflows and the technical details of all the messaging channels we offer to build highly configurable, no-code solutions that help our customers confidently engage the right user, at the right moment, with the right kind of message.
Our blog contains more information about the OneSignal Engineering career ladder, compensation model, remote-first culture, and our erse team. Our salary bands are available on AngelList.
In a typical month, a Staff Product Engineer at OneSignal might:
* Drive critical development on major features, tackling big scalability and system design challenges to create a delightful product experience
* Iterate with product on prospective product specs and designs as a technical expert, weighing in not just on feasibility but on opportunities driven by great tech* Identify our highest leverage technical investment opportunities, socialize and document plans to enhance our systems, and lead them to success with your colleagues* Provide feedback to managers on the team to ensure every engineer is succeeding at their work, enjoying it thoroughly, and tackling new challenges regularly so they can continue to grow* Pair/group program, iterate on technical designs with colleagues, and engage in highly communicative code reviews to drive engineering excellence and share knowledgeWhat you'll bring:
* 7+ years software engineering experience building high volume, scalable SaaS applications from end-to-end
* Expert-level understanding of backend engineering and system design patterns* Experience designing, implementing, and scaling services written in Rust or Go* A demonstrable ability to analyze multifaceted challenges, seek out and understand the tradeoffs involved, and make a thorough proposal of the most fitting path forward* A proven track record of tackling hard engineering problems, navigating complex software systems, and learning + applying new tools and languages on–the-job* A drive to collaborate with product managers, designers, and front end engineers to design and build solutions with the end user experience in mind.* A passion for mentoring junior through senior software engineers to achieve technical excellence togetherQualities we look for:
* Friendliness
* Modesty* Ability to collaborate well on a team * Can deliver solutions independently* Self Starter* Love of learningIn keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace.
",
"
As the Head of Legal & Regulatory, you’ll lead the Ledger’s company maturity and scale through a legal and regulatory lens.
You’ll be working on:
*Partnering with external counsel on all of the Company’s material legal matters, establishing internal views and management approaches:
*Employment, including U.S, Canada, Bermuda, and United Kingdom entity establishment and compliancemonitoring
*Intellectual property
*Privacy and IT security
*Facilitating and standardizing Board reporting and other corporate governance matters for Ledger Investing, Inc as well as its broker dealer and asset management subsidiaries.
*Refining the company’s legal and compliance frameworks, communicating protocols to employees, and partnering with the company’s leadership team on strategic risk management and implementation.s and contracts.
*Partnering with functional leads, such as Finance, Talent, Sales, Capital Markets, etc., to adviseon relevant legal matters and recommend actions and strategies.
About you:
*10+ years of legal experience, including training in a major national law firm*Deadline-driven - you can move quickly to create high quality content in an evolving environment.*Able to break down complex concepts and explain them simply*Strong analytical skills and demonstration of high degree of sophisticated judgment*Superior interpersonal, organizational, written and oral communications skills*Extensive experience drafting and editing complex agreements
The following attributes will help you stand out from the crowd:*Experience working at a start-up
*Experience in a substantial headcount growth environment
*International expansion experience
BenefitsGenerous salary, bonus potential and equity compensation
Work from anywhere (Our headquarters are in New York, but this position can be full-time remote.)
Uncapped paid vacation time
Paid Holidays
401k
Medical, dental, and vision insurance - multiple options
Company paid Life and AD&D Insurance
ClassPass membership - $60/month paid by Ledger for Fitness, Wellness or Beauty services.
Up to $5,000 paid by Ledger towards your customized dream desk setup!
",

fulltimeremote (us)
"
About Cinder
Cinder is the first Trust & Safety operations platform to unify policy, moderation, and investigations to help organizations combat Internet abuse at scale. Leading Trust & Safety teams use Cinder to increase operational efficiency, free up engineering resources, and maintain compliance, all in one system of record.
While we operate as a fully remote company with teammates in NY, DC, Austin, and SF, we also believe in the value of frequent in-person meet-ups and learning face to face.
For this role, we seek a creative, forceful designer with a keen visual sense to bring bold, product-focused thinking to the software used by the internet’s most critical content moderation, investigations, policy, operations, and security teams.
What you’ll do
* Work closely with engineers and our Go To Market team to craft a consumer-grade experience for our customers
* Collaborate with the product team to establish and align within a clear product vision.* Mentor, lead, manage others on our design and front-end team to establish and implement core design principles* Plan generative and evaluative research to understand our users’ needs, and test design concepts, all the way through execution* Create compelling wireframes, mocks, and prototypes of golden paths and edge use cases for our software* Craft beautiful decks with the product team to showcase design solutions for our clients* Build upon the scalable design language and system for our platform* Support broader design efforts, including marketing and branding* Excellent written and spoken English communication skills. As a remote company, we need to be able to communicate with each other and our customers quickly and clearly!About you
* Strong portfolio that demonstrates a love for simple design solutions.
* Expert level skills in Figma* Demonstrated experience in wireframing, and creating screen flows and prototypes (Figma, but also Invision, Framer, Origami, etc.)* Recent experience talking with customers about their needs, and working with PM or Customer Success teammates to turn that feedback into product opportunities for engineering* Experience leading the work of others—including other designers and engineers—either as a people manager or as a tech lead, or project lead or manager* Interest in joining a small, bold team* Interest in solving some of the world’s most pressing problems* Strong ability to work within open-ended briefs and build solutions from 0 to 1Some nice-to-haves
* Experience working at a start-up
* Technical experience and familiarity with object-oriented programming. A background in front end development is very beneficial* Experience specifically in React is a plus* Experience designing SaaS tools for enterprise-scale customers* Experience designing information-dense products to provide both broad and deep insights to different user personas* Experience in building and maintaining design systems* Experience with motion design and creating delightful moments through animations* Experience using common website builders (Webflow, Wordpress, etc.) or Tailwind CSS* Experience working for a social media, marketplace, or media company with knowledge of how attackers can abuse these systemsWhy join us?
Cinder works with the most important online platforms in the world, and you will play a major part in shaping our success. From preventing life-changing real world harm to countering advanced adversaries online, you will directly help make the internet safer for us all. Expect a front row seat to tackle the hardest problems for some of the most sensitive, impactful issues we face today.
",

ca / remotefulltimenew yorkny / san francisco
"
As Head of Sales, you'll work alongside the CEO to bring PermitFlow to more general contractors and developers that need help with their construction permitting
Who you are?
* Rising Sales Star: Track record of moving into sales roles of increasing responsibility and outperforming at each level
* B2B Software Sales Expert: Sold 5-6 figure ACV B2B software contracts and understand the teamwork, process management, and communication required to succeed* Entrepreneur: Previous founder or early employee at a startup. You love to move fast and solve pervasive and challenging technical problems.* Empathetic Partner: You empathize deeply with our general contractor and developer customers and the nuances of the construction space and permitting.* Learner: You're innately curious and willing to build a deeper understanding of underlying problems.* Leader: You're autonomous and self-driven. You understand how to build a team and nurture / coach those that report to you.* Team Player: Highly communicative, kind, and committed to improving the team and others around you. We treat everyone with respect.What you'll be doing?
* Leading all sales efforts across partnership and direct channels, including flipping on / accelerating new channels.
* Owning all sales operations, collateral, and tooling to provide a transparent, repeatable sales process.* Engaging with product and operations leadership to provide user feedback and inform the product roadmap.* Delighting customers on ongoing basis in coordination with customer success* Designing, hiring, and mentoring the broader sales organizationBenefits:
* Competitive salary and equity packages
* Home office & equipment stipend* Flexible working hours & unlimited PTO* Health, dental, and vision insurance",

fulltimeremote
"
Invert is working to automate the design and execution of bioprocesses. Our tools are crucial, as scientists make new biomaterials to solve the environmental crisis, invent new therapies to combat disease, and produce essential chemicals cleanly.
We're a multi-disciplinary team who love learning about each others’ fields, and are very comfortable working with people who haven't previously worked on biology.
You will be joining a fast-growing team of highly ambitious engineers, data scientists, biologist, and more. We're backed by smart investors including Y Combinator and CEOs from industry. We're just getting started, so joining our team will mean having a large impact on a very important problem space.
What you’ll be doing
As a product engineer at Invert, you’ll work mainly on the user facing parts of our product. You will be responsible for the look-n-feel and are expected to shape up the product from rough ideas to styled components and complete features.
Like a Swiss army knife of a product designer and front end engineer.
Responsibilities
* Lead the overall product design and direction of the product UI and UX.
* Work together with engineering, product and business development on shaping features and product ideas.* Contribute your ideas for MVP versions of features that we can ship quickly to test hypotheses.* Create flow charts and low-fidelity wireframes to align expectations and design.* Work closely with engineers and support with styling in ensuring great UI.* Engineer integrated front-ends with thoughtful user experiences, applying good practice react and styling to the app.* Help establishing the core of our design principles, a culture and a system for easily spread the use of beautiful components.Preferred qualifications
* Previous experience as a startup founder or employed at a high-growth startup.
* Experience within the space of biology, ideally synthetic biology or fermentation specifically (nice to have!)What we’re building on
* Python, FastAPI and MongoDB Atlas in the backend.
* Terraform IaC hosted on AWS.* Next.js frontend with TypeScript and TailwindCSS hosted on Vercel.* RTK Query for data management between APIs and UI.* Proprietary ingestion engine made for easy, flexible, user-driven data transformations.* GitHub, Linear, Slack, NotionWhat we offer
* Early-stage, high growth, impactful startup, offering interesting and challenging work.
* Work-life balance and flexible hours.* Competitive salary and equity.* Employee-friendly equity terms (early exercise, extended exercise window).* Fresh new laptop, monitors, and accessories of your choice.* Stipend to set up your home office or paid co-working space/desk.* Quarterly team offsite.* Unlimited PTO.* Generous parental leave.",

fulltimenew yorkny / remote (new yorkny)
"
About Stepful
Stepful is reimagining healthcare training making it 10x more accessible. Stepful is one of the fastest growing start-ups based out of New York City. We launched a year ago and have already graduated hundreds of students. Our graduates, mainly from underprivileged communities, go on to work at leading healthcare institutions such as OneMedical, NY Presbytarian and Davita. Stepful students increase their salaries by 60% on average after just 5 weeks of training.
The founding team is uniquely positioned to grow Stepful to be the leader in healthcare education. Each founder brings in relevant experience coming from leadership roles at Udacity, Apple, Uber, and Triplebyte.
Stepful is backed by Y Combinator and just closed a round led by Reach Capital, the leading edtech investor in the US.
What you’ll do:
* Be a strong advocate for Stepful students and the company vision
* Develop and manage all aspects of community relationships with prospective students, active students and alumni* Engage a growing community of students on online community and social media platforms* Organize online and in-person events that benefit student learning and success* Lead experiments to boost engagement in our community and our classroom* Own and show clear engagement data for community channels* Collaborate with Product, Operations and Growth teams to iterate on the student experience to improve student engagement and successThis job is for you if:
* You have 3-5 years of experience in building communities, ideally in EdTech or D2C startups
* You have stellar writing, communication, and presentation skills* You are willing to do whatever it takes to get the job done successfully* You are excited to get your hands dirty* You learn quickly through experimentations* You take full ownership of your projects and metrics* You thrive in a fast-paced, ambiguous environmentBonus points if:
* You have taught or coordinated online courses at scale
* You worked in healthcareAt Stepful, we're an equal opportunity employer and value ersity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
",

bangalorefulltimeindia / remote (bangaloreindia)karnataka
"
About the role
As a first Sales Executive at Anakin, you will work directly with the founders to setup the sales process from zero to one and close. You will work with the inside sales manager or generate leads on your own - whatever is needed. You will execute sales strategies to win large businesses like Uber and Walmart for high-ticket size ($100K+ ACV) deals. The right candidate needs to have a proven track record of being a highly energetic and focused getting-shit-done kind of person.
We're currently remote but will move to office in Bangalore in Feb 2023.
Your Responsibilities would be to:
* Close!
* Work with the founders to design a sales process and meet the clients, and close* Do whatever that needs to be done - call, email, travel to meet the client and closeQualifications:
* 3+ years of work experience sales (customer-facing) in software, DaaS or SaaS markets selling
* Experience managing cross-functional projects in fast-paced, dynamic settings* Excellent communication skills- both internal and external facing. Extreme fluency in English, both written and spoken* Expert in MS suite, especially MS Excel* Ability to execute and manage many tasks in parallel* Deep passion for working at an early-stage startup and being the sole driver of sales for a companyAdditional Requirements:
* Times zones are not fixed and might keep changing depending on the client.
* Must be available to work extended hours and weekends when needed to meet critical deadlines* Must have an aversion to politics and BS. Should let his/her work speak for him/her* Must be comfortable with uncertainty. In almost all the cases, your job will be to _figure it out_* Must not be bounded to comfort zone. Often, you will need to challenge yourself to go above and beyond",
"
No software farms and no part-time jobs at the moment, we build our software in-house
Looking for full-stack software engineers who want to experience all parts of the stack. The range of projects is quite broad, so fluency and willingness to go across the stack to solve problems is a big plus. Experience with system design is also a plus.
Projects include:
* Our analytics dashboards which empowers our customers to understand the value ConversionPattern brings
* Building and scaling our distributed Identity Resolution system and Identity Graph* Get to work with distributed systems with high throughput and velocity. We are very latency sensitive and value performance and reliability.* Improving our privacy-preserving and cryptographic infra* Many new and exciting opportunitiesAt Conversion Pattern, we created a culture where developers have complete ownership of the projects and tools they build, from prototyping to deploying it on prod.
",
"
No software farms and no part-time jobs at the moment. We build our software in-house.
Looking for senior frontend software engineers with some interest in product and design. As we are an early-stage startup, the range of projects is quite broad, so fluency and willingness to go across the stack to solve problems are a big plus. Experience with system design is also a plus.
Minimum qualifications:
* Fluency in Typescript
* Experience with React and Node JS* Fluency in EnglishProjects include:
* Our main dashboard, which empowers our customers to understand the value we bring
* Communication and data modeling between the backend and frontend* Creating tools and libraries to make development easier for the team* Creating unit and end-to-end tests for the frontendAt Findly, we created a culture where developers have complete ownership of the projects and tools they build, from prototyping to deploying it on prod.
",

fulltimeremote
"
OK, so let's start with a few words about Vue Storefront.
Vue Storefront is a Frontend Platform for Headless Commerce, which was built with an open-source mindset and the trust of a global community. It is the result of our effort to provide developers with modern and forward-thinking technical solutions crafted to meet common eCommerce industry challenges.
Vue Storefront started in 2017 as a bottom-down initiative from Divante agency developers who were looking for ways to make things faster, easier, and more effective. The available solutions didn’t meet their expectations so they created their own.
Today, Vue Storefront is not only the biggest and the fastest growing Frontend for eCommerce, it’s a whole ecosystem of frontend services that can work together or independently. Each of the services addresses a key component of your development cycle while building eCommerce storefronts – from Build to Launch.
Salary: 18.000 - 23.000 PLN net + VAT (B2B)Location: Remote, Europe
What will you be doing in this role?
* Designing, developing and managing activities from product definition & planning to production and release
* Providing input for pricing strategy of product* Identifying business risks for product development* Analyzing & designing of product capabilities & features (Use Cases, UI Mockups)* Managing prioritization and trade-offs between customer experience, business impact, performance, and post-launch support* Positioning the product effectively within and out of the organizationWhat do we expect you to have?
* Over 4 years of strong background in product management
* Deep understanding of product management processes* Experience in managing a product throughout its lifecycle* A track record of managing B2B/SaaS products, ideally in the eCommerce area* Excellent communication skills both in a team and customer relations* Fluency in English language'How we can make this better' attitude in problem solving'Growing as a human being' approachWhat can you expect?
* Senior and experienced team
* Budget and tools for your skills Growth* Fully Remote work with flexible working hours* Values-driven culture, friendly and supportive work environment* Contract type tailored to your need* Engagement: it’s full-time engagement in every case* Ability to regularly attend conferences and community events, both as participant and contributor* Flat organizational structure: it helps to focus on what’s essential - have no barriers in communication, no Corpo-language, no going things around, no need to do things differently than most smartly and efficiently.* Relations: VSF values healthy relations and spends time together - e.g. two weeks with your teammates and families on Tenerife and team events?* Benefits: contract type depending on your decision, Medicover medical care package, access to the pool of courses, time to time workation, flexible working hours, working from wherever you want.Join us if you feel that it's time for you to join VSF’s extraordinarily enthusiastic and successful team!
",

fulltimeproduct designremote
"
Kitemaker is a startup building a collaboration tool that replaces traditional issue trackers and project management tools. We're passionate about helping all teams get healthier product development processes, be happier, and build better products. Our dream is to create the most well-designed product development tool in the market.
This is a unique opportunity to join a funded early-stage startup and have a massive impact on our product, culture, and direction. It's a lot of work and a roller coaster ride. But, if you are up for it, you can join us in replacing the most hated software development tools, build a tool that actually improves how teams work, and have a significant impact on our customers.
We're supported by some of the world's leading investors, including Y Combinator, EQT Ventures, SNÖ, and a good bunch of amazing angels.
About the job:
* Play a key role in establishing Kitemaker as the industry-leading collaboration tool for product development
* Working cross-functionally with product, marketing, engineering, and other business partners to arrive at the best possible designs.* Creating flows, prototypes, and high-fidelity visuals.* Working closely with engineering and founders to ensure high-quality implementation.* Contributing to the overall strategy and decision-making about product direction.* Some examples of the types of challenges you'll tackle: rethink how teams and startups can improve their development and collaboration processes; make the onboarding experience exceptional; bring Kitemaker to tablets and mobile; and much more!What can make you a great candidate:
* Track record of designing and shipping beautiful software.
* A portfolio showcasing a clear understanding of typography, simplicity, interactions, and visual design.* An ability to frame strong rationales based on user needs for design decisions that persuade peers and managers.* You want to make a difference and cares about the quality and the results of your work, and you love making designs that people understand and wants to use.* You attack problems by first understanding them, and you are not afraid to challenge us if you think we waste time trying to solve the wrong problems.* UX expertise, specifically in the implementation of prototyping and user testing throughout the design process.* You are goal-oriented, pragmatic, and moves quickly. In addition, you listen to other point of views, knowledge and experience, and understand that your work is part of something bigger.* Any additional skills in illustration, animation, video/audio editing, front-end development is a bonus!What we look for in people:
* A self-starter mindset mixed with deep enjoyment of collaboration.
* A passion for listening and learning from users; at Kitemaker, everyone talks to users.* An appreciation for others' feedback to help you improve in your role, the way you work, and how you work together as a team.* Experience in prototyping and are a good communicator of abstract ideas and concepts.Diversity is essential for us, and we strive to create a culture where everyone can feel at home regardless of who you are and your background.
",

australiafulltimenew south walessingapore / remote
"
Circular is delightful subscription e-commerce, with sustainability at its heart. By focusing on customer experience while reducing waste and underutilization, we provide subscriptions to premium devices at affordable prices and with unmatched flexibility.
Our mission is simple: to make subscribing to devices superior to owning them in every way, and thereby to accelerate the transition to a waste-free circular economy. By doing so, we will change our relationship with technology from one of consumption to one of custodianship.
At Circular, being a great place to work is anything but an afterthought. We are serious about crafting a place where adults work and learn together and every day is filled with meaning, collaboration, joy, and (most of all) impact.
The Role
Circular’s mission is to accelerate the adoption of the circular economy, initially through offering consumers access to subscription consumer electronics. In order to succeed, it is critical that we effectively change entrenched mindsets around ownership such that a good-sized cohort of viable customers come to believe that “subscribing with Circular is better than buying”. Understanding potential customers, educating them, and building trust in our product is essential to Circular.
We are looking for a Head of Marketing to lead the effort to achieve this goal. The Head of Marketing will be a full member of Circular’s executive team (Senior Leadership Team), reporting to the COO.
At Circular, we believe that marketing’s role does not stop when a potential customer lands on our website, but rather than effective marketing is infused into the full customer and product experience. The Head of Marketing will therefore work in close collaboration with cross-functional colleagues to develop and execute a marketing strategy that is well integrated with the broader product and business.
Key Responsibilities
As with any executive role, the actual duties come down to “whatever it takes to make the function successful,” but some sample responsibilities include:
* Developing and refining our understanding of ideal customer segments and their characteristics
* Defining and executing a brand strategy across the entire business.* Defining and executing a channel strategy.* Championing the voice of the customer in interactions with product, operations, customer service, and customer experience.* Ensuring that marketing activity is built on a foundation of meaningful tracking and attribution.* Building a small but high-functioning marketing team (org and role definition, hiring/firing, people management).* Defining a Marketing Operations structure that allows marketing activities to be executed efficiently and reliably.* Working as a member of the Circular SLT to further the interests of the business.Requirements
Knowledge
* Understanding of the various aspects of a product-driven technology company.
* Knowledge of marketing analytics and attribution principles and tools.* Broad knowledge of different marketing channels, how they work together.* Broad knowledge of the martech tooling landscape.Skills
* Excellent communication: verbal and written.
* Solid project management skills / able to lead complex programs of work.* Proven record of formulating and executing brand and channel strategies.* Customer and market segmentation.* High level of financial literacy.* Able to coach and manage people.* Strong numeracy skills and ability to interrogate and interpret data accuratelyAttributes
* Outcome oriented, holds themselves accountable to delivering tangible results for customers and the business.
* Hands on and not afraid to “get their hands dirty” on execution.* Empathetic and collaborative.* Continuous learner, enthusiastic about keeping up with ongoing developments in a highly dynamic field.* Pragmatic and able to work effectively within financial and commercial constraints.* Analytical and objective.* Comfortable operating in an environment of uncertainty.Other Benefits
* Unlimited Paid Time Off
* Private Medical Healthcare, Dental and Outpatient Care (Singapore employees only)* $200 \"Circular Credits\" to spend on whatever you want on the Circular store . * Approval-free spending for work incidentals* Flexibility for WFH and Remote Work* Dedicated WeWork office in the heart of Singapore* WeWork All Access memberships available for non-Singapore employeesOur Values
All Circular employees are expected to fully live our values. We take this seriously: our values are not written on a poster and ignored, but written in our heads and our hearts.
**Waste Less ** Time is our most precious resource. Every employee is empowered and expected to spend their time wisely and with purpose.
Seek Unusual Knowledge A startup is a learning machine. We value the acquisition, dissemination, and application of unusual knowledge and insights. We insist on truth.
Be Present We honour our past and dream big dreams for our future, but we live vividly in the present. We give our full focus to the job at hand, and take the time to appreciate our milestones and victories along our startup journey.
Freedom With Purpose We give people the freedom and trust they need to do their jobs to the best of their ability.We expect the freedom to be taken seriously, and hold people responsible for using it to further Circular’s vision and purpose.
",

fulltimeremote
"
Benefits @ Vendoo
Flexible work schedule.Fully remote, work from anywhere you like.30 days PTO.100% Global Health Insurance coverage.$500 yearly for educational content.$500 in the first year for home office equipment.Paid Maternal Leave: 12 Weeks.Paid Paternal Leave: 4 weeks + 4 weeks part time.
Job description
The Head of Customer Success is responsible for improving and handling the customer success and customer service. Your responsibility is to manage and oversee the day-to-day operation of Vendoo’s customer success and service departments while working with other senior leadership to identify short and long-term goals.
Responsibilities include but are not limited to:
Provides leadership, support and coaching to Customer Success and Service team members, emphasizing customer satisfaction, professional growth, collaboration, and software mastery.Implements process improvements, including departmental restructuring, resulting in an enhanced customer experience and/or improved efficiencies and lower company costs.Implements new systems and processes to strengthen communication within the CS team members and with customers.Supervising the daily operations of the customer success and service department.Setting customer support goals for team members and helping them reach those goals.Creating a reliable customer loyalty program.Making weekly and monthly reports and surveys.Be able to effectively communicate these reports across other departments.Provides project management leadership on specific cross-departmental projects.Serves as a role model when coaching employees on how to resolve complex, customer-related issues.Serves as primary contact with other departments on process improvement and problem-solving efforts.Identify when hiring is needed and able to interview and select new employees.Staying current on the latest industry (reselling) trends and techniques.Interacting with customers and handling customer queries and complaints.Keep track of and improve team KPIs such as response times, customer satisfaction, contract renewals and others.
Skills and Qualifications:
Fluent with Intercom (3 years of experience).Knows how to create bots to improve a users experience and filter messages reaching the CS agents.Knows how to create product tours to help new users understand how to use Vendoo.Knows how to filter and delegate conversations effectively to CS agents
Leadership skillsProven previous experience leading customer success teams.Experience using Hubspot (not mandatory but a big plus) or other CRM software.Previous experience working at startups (or fast-phased environments).Problem-solving skillsPatience, compassion and empathyA strong passion for customer satisfactionTime Management SkillsReadiness to Learn
About Vendoo
Vendoo is an online cross-posting platform created for resellers. We help resellers manage their e-commerce business on multiple marketplaces like eBay, Poshmark, Mercari, etc. With the software we have developed, we empower and help resellers save time, grow and learn more about their business.
Founded in 2017 by four founders in Washington, D.C., USA, we've grown to be a global team of 36 people focused on solving our user's needs. Our recent milestones include:
Apr 2022, Launched our Mobile app public beta. Mar 2022, Graduating from Y.C. batch of winter 2022 Mar 2022, 25 million listings created. Jun 2021, 10 million listings created. Dec 2020, 5 million listings created. Mar 2020, 1 million listings created. Jan 2020, Launched Vendoo v1. Jul 2019, Launched our public beta.
We became profitable since month 4 and staying profitable almost 3 years.
Our vision is to be the #1 reselling tool in the world. We are creating software that will allow resellers to run their business more efficiently by providing convenience at every step of the process, from sourcing inventory to shipping orders.
",

/ remote ()fulltime
"
Hi, I’m Kaiya, the Customer Experience Manager at MedMe! I have 4+ years experience in Customer Success department development and management in SaaS companies, and 8+ years in sales and service, and have a strong passion for customer experience, optimizing processes, and innovation. I oversee MedMe Health’s Customer Success team, a team of driven leaders that ensure our product and organization is meeting and exceeding customer expectations. Our team focuses on the customer journey and ensuring satisfaction and championing opportunities to improve our customer experience.
Co-founders Purya, Nick & Rui built MedMe together after identifying the biggest problem to be existing pharmacy software built 20 years ago with the primary purpose to sell drugs . Purya was a health data scientist for the government, Nick a product engineer for the Tesla Roadster, and Rui is a Pharmacist. Our team is equally passionate about using pharmacists to provide more services for patients in the community.
We consider customer experience an essential part of our company, as we listen deeply to the needs of our pharmacies to design and build for their needs to ultimately transform pharmacies into Health Hubs. As a part of the Customer Success team, we are seeking a full-time Account Manager to represent MedMe and at the forefront of learning how our platform is being used and how we can continually improve our customer experience.
On the day-to-day, you will be working remotely and engaging directly with our pharmacies online via live chat, phone, and email to understand their unique workflows, and ensure a seamless experience using the MedMe platform. In a constantly evolving field, hearing the most pressing needs of our pharmacists on the ground is critical to shaping the future of healthcare. So, we’re looking for problem-solvers, strong communicators and collaborators to help make an impact on millions of Canadians coast-to-coast.
Our mission
MedMe is building the operating system to transform pharmacies into community health hubs. Pharmacies are increasingly doing more than just selling drugs, offering services like vaccinations, prescribing meds, and blood tests. MedMe Health builds software that helps schedule, document, and manage these services at scale.
Our clients include the two largest pharmacy chains in Canada, servicing coast-to-coast in 3500+ pharmacies across 10 provinces, serving millions of patients.
The opportunity
* You will establish relationships with customers, demonstrate empathy & understanding for their pain points and workflows, and advocate for their needs
* You will work with our customers (eg. pharmacists) to learn their pain points and troubleshoot platform issues and user functionalities* You will participate in an agile development team by testing, writing tickets, consolidating customer feedback and contributing to feature improvement and new product development* You will clearly and accurately respond to customer questions and requests by phone, live chat, and/or email with our fast-growing customer base* You will provide insights based on feedback from customers with the team* You will identify opportunities for business development in MedMeWhat you bring to the table
* You thrive in fast-pace and dynamic start-up environments
* You can comfortably multitask, prioritize, and work under pressure to maintain tight deadlines* You possess strong verbal and written communication by being able to maintain professionalism while being compassionate with a customer-first mindset* You have strong interpersonal skills and have experience working in customer support roles* You care deeply about attention to detail and love solving problems and delivering impact* You are self-driven attitude and willingness to take on new projects* You are tech-savvy and excited to e into learning new platformsFor us, it’s less about where you graduated and much more about your passion, drive to learn, and what projects/experiences you've had in the past.
Don’t sweat it if you don’t have everything listed above. We believe in growth and curiosity. If you have some of these qualities and are excited about this opportunity, then we want to hear from you!
How We HireMedMe is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate’s journey is consistent and the selection process is unbiased, the team at MedMe will not be responding to any personal messages regarding this role or other opportunities.
The Interview ProcessStep 1: Phone screen with a member of our teamStep 2: Virtual 60-minute interview with Rui Su (Co-Founder) and Kaiya Ham (Customer Experience Manager)Step 3: Virtual 60-minute interview with the 3 Co-Founders, Rui Su, Purya Sarmadi, and Nicholas Hui.Step 4: Conduct References.Step 5: Offer.
*Following the advice of Canadian health authorities, to mitigate the risk of potential spread of COVID-19 and support social distancing, all recruiting activities including interviews and new hire on-boarding will be conducted virtually. *
Annual Salary ranges from $70,000 - $75,000 CAD + equity
Perks at MedMeFlexible health benefit plan - Full dental, vision, physical & mental health plus health spending accountPerformance development support (yearly budget for courses & conferences)
LocationWe are fully remote in Canada, however, we like to plan on-site team retreats!
Work HoursPlease note, the work hours may include some evenings and weekends.
MedMe is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We’re looking for motivated and compassionate people who can execute from the ground up and support the work that MedMe believes in.
MedMe is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.
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"
Company
Dataherald is a Y Combinator backed SaaS start-up which helps companies, no matter how big or small, better leverage the world’s data to create business value. We do this by providing a no-code software to automate the ingestion, transformation, analysis and visualization of data from multiple sources without ever needing to code. Our product manages the data needs end-to-end so that businesses can focus on their goals without worrying about the complexity of large datasets.
Dataherald was launched in 2020 and has grown 10x in the last year. We currently work with leading media publishers like Chicago Tribune, Sacramento Bee etc. and are backed by a mix of Silicon Valley and media institutions such as Y Combinator, Bertelsmann Digital Media Investments (BDMI) and Garage Technology Ventures.
About the role
The Growth and Operations intern will work dynamically with our growth and customer success teams and will play a key role in ensuring Dataherald reaches its goals in both departments. In this role you will:
* Develop and test experiments to boost growth and engagement
* Participate in client interviews, onboardings, and discussions* Lead communications for new product/data releases* Iterate on internal processes and establish best practices* Discover user insights* Collaborate with teammates to formulate and test hypotheses* Implement and iterate validated solutions* Ensure customer success via hands-on training and problem-solving* Refine and manage client communicationsSkill needed to succeed include
* Organization
* Time management* Self-starter* Attention to detail* Desire to be a big part of a small team* Strategic problem solving* Extreme empathyQualifications
* Either recent graduate or currently enrolled senior in a college/university
* Demonstrated interest in growth and operations at a tech startup* Strong analytical, decision making & problem solving skills* Ability to independently work in a fast paced environment* Excellent written, verbal & interpersonal skills* Execution oriented mindset - with the humility, drive, and scrappiness to get it done* Previous experience in a customer facing role is a plusWhy us?
Impact – We will not make you work on tasks which are low priority and meaningless. You will be making a real contribution to our growth from day 1 and the work you do will have clearly visible and quantifiable results.Learn – This opportunity is like no other when it comes to learning how to grow a start-up from scratch. We have a trial-and-learn mindset when it comes to growth and are doing many things in parallel without the fear of failing. So roll-up our sleeves and get in the action!Flexibility – We are a highly distributed company and believe in asynchronous work rather than long monotonous meetings. You get to work from wherever you want and choose your own timings which make you comfortable.Fun – There is one thing we take extremely seriously at work and it is having fun while working. Because why else would someone work at a startup? 😜
You're going to have a blast, our team is the absolute best!!
",
"
We are looking for an outstanding Team Member who will be placed at the juncture of Strategy and Operations while working across the org to address our customers’ pain-points, strategically and tactically. You will closely work with our COO and Head of CustomerOps. You'll be insanely curious, uncover opportunities to solve complex business problems, shape and reshape our strategies and deploy your sharp analytical mindset on high-impact projects.
If management is of interest to you, you will be mentored by Clipboard’s top brass so that you can transition into a management role in the next 8-12 months. You will spearhead our team(s) and hold them accountable for hitting our specific KPIs and departmental goals, with the main focus always being ensuring that our customers and internal stakeholders get the best experience possible.
Responsibilities:
-Act as our SME (Subject Matter Expert) on all things related to business and marketplace strategy.-Set clear goals for yourself and eventually also for your teams.-Conduct effective resource planning.-Hire, train, and coach team members.-Monitor performance of the team and regularly provide written feedback.-Analyze trends & team performance periodically to identify improvement areas for the team - coaching, training,focused audits etc.-Assisting management team members in identifying trends and establishing goals.
Skill Set Requirement:
-Minimum 2 years of consulting / banking / strategy background OR MBA degree in a similar discipline (Strategy,Operations, Finance etc.).-Strong analytical skills - we are a data driven company and expect our folks to be comfortable with numbers andpulling their reports.-Excellent communication skills & interpersonal skills.
Beyond the basics, what will make you successful:
Extreme Ownership: the buck stops with you, no matter what anyone else did or did not do. You're self-reliant, and can get things done in the chaos. You maintain uncomfortably high standards for both yourself and the people reporting to you.
Extreme Curiosity: you ask \"why\" 3-5 times in a row for the same problem, digging and digging and not being satisfied until you truly understand the root cause
",

data sciencefulltimeunited states / remote
"
Immuna platform helps crypto investors manage their risks of investing in crypto assets. The platform monitors and proactively defends investors’ crypto investments from unexpected exploits and undesirable economic situations. It detects on-chain exploits in real time and extracts invested assets on behalf of the investors without needing access to their private keys. For instance: Immuna would have detected anomalous events of unexpected approval and transfers, which led to the $120M BadgerDAO Hack.
The ideal person would be an experienced and fast learner with an entrepreneurial mindset. You will be working with a team of Forbes 30 under 30 serial entrepreneurs comprising of Stanford engineers and Berkeley MBA with 10+ years of experience spanning across Forbes AI 50 startups to large tech companies such as Google and Amazon.
You will be working closely with the founders to explore cutting edge applied machine learning and statistics techniques to identify risk in Defi investing. You will be architecting smart contracts for a new type of problem in the Blockchain ecosystem and breaking ground in integrating our systems with other technologies.
Must have Skills:
* Ability to learn fast and work in a team effectively.
* First principles thinker with solid problem-solving skills.* Willing to understand blockchain architecture and tools available for development..* Proficient at writing code in Python or similar interpreted languages.* Experience with scientific computing packages such as Numpy/Scipy, Jupyter, Pandas, etc.* Experience with distributed computation frameworks such as Spark, Flink, PyTorch.* Familiarity with DeFi protocols such as AMMs, lending, etc.Good to have:
* Prior background in agent-based simulation or language models.
* Prior experience building DeFi protocols such as AMMs, lending, etc.* Prior experience in Ethereum Virtual Machine/Geth.* Prior experience in smart contract auditing or security review.",
"
CloudEagle is the all-in-one SaaS Platform for every phase of the SaaS Lifecycle. By leveraging state-of-the-art machine learning models we help enterprises to find the right software vendor, provide actionable insights on SaaS usage, and help optimize spending.
Roles & Responsibilities
Develop digital marketing strategy by identifying customer cohorts to whom CloudEagle can be marketed, creating & executing campaigns, and analyzing the effectiveness of such campaigns.Plan and execute all web, SEO/SEM, database marketing, and display advertising campaigns.Contribute to marketing effectiveness by identifying short-term and long-range issues that must be addressed.Manage paid ads and make performance reports.Perform daily account management and pay-per-click accounts on Google AdWords and other search platforms.Create paid ads on LinkedIn and other relevant social media platforms.Assist in the maintenance and monitoring of keyword bids, account daily and monthly budget caps, impression share, quality score, and other important account metrics.Manage and maintain updates for large keyword lists.Measure and report the performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).Develop a strategy that combines technical and content elements, to drive ongoing improvements in SEO and organic search results.Measure, track, and optimize engagement from the top of the funnel throughout the customer journey to ensure marketing is accelerating sales efforts to close business.
Requirements
Excellent understanding of digital marketing concepts.3+ years of hands-on experience in managing digital marketing campaigns.Proven work experience as a Digital marketing specialist ( SEO, SMO, PPC, Google Ads, Email, ORM Content Marketing)Must have prior B2B marketing experienceFamiliarity with social media trends.Excellent communication skills.Must have 4 years of experience in the digital marketing industry.
",

buffalofulltimema)ny / remote (usa/boston
"
Overview:Infiuss Health is bridging the clinical researchers gap by connecting researchers to
hundreds of millions of Africans eligible for clinical research studies. Through a direct-to-patient approach our goal is to democratise clinical trials through a unified platform. We’re
building the blueprint for running clinical trials in Africa by offering world class contractresearch services powered by an end to end first of its kind decentralised platform.By utilising highly study-specific and very flexible solutions, we enable Sponsors to find theright participants, sites, and Primary Investigators to run fully remote or hybrid clinicalresearch studies.
A DAY IN THE LIFE
* Drive a plan to initiate and maintain contact through multiple touch points, withprospective accounts to identify, qualify and manage new sales opportunities.
* Collaborates with Leadership to assess the timing of transferring new opportunities.* Proactively engage prospective accounts leveraging timely and relevant content todevelop meaningful relationships which results in the identification of new salesopportunities.* Proficiently leverage online resources and available information conducting accountresearch to engage and build relationships with accounts.* Maintain up to date information on sales activities, sales pipeline, customers andcontacts within CRM systems for inidual and team reporting.* Assist with other duties as assigned such as event planning and coordination of saleswith marketing efforts.* A background in CRO/pharma sales and/or selling to academia is a plus.",
"
We are looking for a seasoned inidual (generalist) who will play a critical role in helping shape and execute on our go-to-market strategy and developing partnerships with various stakeholders. You will be responsible for developing relationships with decision-makers at various health systems, EHR companies, CROs, Laboratories, and life-sciences companies; this includes developing feasible commercial models for all stakeholders. In addition, you will work on developing the marketing and sales strategy closely with the founders and the sales team.
",
"
Who you are
You have 5+ years of professional experience writing and maintaining production-level applications.
-You’ve worked with modern programming languages like JavaScript, Ruby, Python, etc.-You’re no stranger to SQL—you know how to efficiently model data and write performant queries in a relational database like PostgreSQL.-You know the ins and outs of maintaining and scaling an application actively serving customers in production.-You seek out the root cause when debugging software defects, and champion improvements that prevent future issues.
You’re a great communicator and collaborator.
-You take care to write code that your colleagues will also own, understand, and maintain.-You’re clear and concise in explaining your thought process and in enumerating the tradeoffs made in your work.-You work well with designers and product managers to come up with optimal solutions.
You enjoy taking an active role in the development process.
-You love mentoring and supporting other software engineers who are newer to the industry.-You have experience taking the lead in planning and executing the development roadmap for software projects.
Responsibilities
-You’ll build software to help companies build cultures in which their employees thrive.-You’ll work with other engineers to build and own products across a modern tech stack. Our current stack includes React, Relay Modern, GraphQL, Node, and PostgreSQL. We rely on AWS to host our infrastructure.-You’ll independently lead the execution of complex projects, including those that require cross-functional collaboration with product managers and designers.-You’ll provide substantial mentorship to less experienced colleagues, helping to refine their technical craft and expand their knowledge.-You’ll make contributions to our engineering practices, identifying and evangelizing improvements to improve our team output.
About Lattice
Lattice is on a mission to build cultures where employees and their companies thrive 💪. In an age where employees have more choices than ever before, businesses that put employees first are winning 🏅– and Lattice is building the tools to empower those people-centric companies. Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line 📈. Since launching in 2016, we have grown to over 4,600+ customers globally, including brands like Slack, Pinterest, Reddit, and Asana.
What else does Lattice have to offer? We’re so glad you asked! We invest in our people’s personal and professional growth because that sort of growth begets business impact and personal fulfillment 🤗. We believe in the value of continued learning investments 🤓and reimbursements. We offer a competitive salary (including equity💸) and our benefits are thoughtful. We believe that taking the time for you is important and have a flexible vacation/time-off policy to prove it. We even incorporated Lattice “Recharge Days” 🔋to ensure you’re getting a break every month. Lattice has also implemented a 💻 remote-first hybrid model (team-dependent, you work from wherever makes you most comfortable). If that gets you excited, now is the perfect time to join; so bring your appetite for ownership and creation and help Lattice continue to grow! 🎉
",

fulltimenew yorkny / remote
"
About the role
Firstbase.io is hiring a Sr. Data Analyst to build and organize the company’s data structure almost from scratch. You will work in partnership with data engineers and the business operations teams to make sure we have the right structure in place and, after that, be able to digest data and have insights available for the entire organization. Moreover, you will be responsible to generate insights and implement a data-driven culture across multiple business units. You’ll thrive in this role if you have a strong analytical background, great skills to build relationships with and influence cross-functional team members, deliver high-quality dashboards and data analyses on time, as well as produce actionable recommendations.
What's Firstbase.io?
Firstbase is building an all-in-one Company OS to help define how founders across the globe launch, manage and grow their businesses.
More than twenty thousand founders from over two hundred countries have used our products: Firstbase Start to launch a company, Firstbase Agent and Firstbase Mailroom to manage ongoing compliance, and Firstbase Loop to get access to financial services in one click. We are building the future of company management.
Firstbase is backed by Y Combinator & our team, investors, and advisors include people from Apple, Gusto, Carta, Wise, Plaid, and many other great companies.
Why you should join
Our team is dedicated to building products & solving some of the startups' hardest problems, with particular focus on:
* Democratizing access to financial infrastructure
* Automating tasks every founder faces when running a business* Making tools and resources more accessible to everyone, everywhere* Building integrated solutions for founders and removing friction* Delivering opportunity to traditionally overlooked founders and companies* Democratizing access to knowledgeJoin us on a mission to increase the number of growing companies.
Who are we looking for
We are looking for risk-takers with erse experience able to provide fearless feedback.
You will have the following responsibilities
* Communicate with data engineering teams as well as business stakeholders;
* Hit the ground running with marketing analytics, conversion measurement, customer engagement modeling,forecasting, and other analytics common to a b2b startup;* Create and maintain our multi-source data ingestion pipeline;* Access data from our data warehouses to create datasets for analytics;* Create clear and concise data visualizations to communicate analytics results;* Support cross-functional optimization activities (e.g. a/b tests) to drive KPIs such as engagement metrics andpurchase conversions;* Analyze customer behavior data to fuel strategic & tactical decisions, regarding our product as well as variousother business functions (marketing, business development, customer success etc.);* Play a key role as a Data & Insights advocate and educator.Minimum requirements
* At least 4 years of experience in an analyst role in the digital space;
* The passion, innovation, and open mind to thrive in a dynamic start-up environment;* The ability to easily shift from big-picture business strategy to in-the-weeds data fields, and communicate at alllevels;* Proficiency with SQL, data visualization software, and huge data sets;* Advanced analytics know-how, preferably a solid statistical background;(Prefered) Python, knowledge of aws or equivalent cloud environment, and marketing platforms like google ads,facebook business manager, etc;* It's a plus if you have a degree in a relevant field: Statistics and/or experience in Tech SaaS b2b.Some perks you will enjoy
* Competitive salary & amazing equity package
We lean on some of the best market data to ensure that we offer the most competitive compensation.
* Hybrid work environment
We work both remotely & from our offices in New York City in São Paulo – optimizing for collaboration while providing flexibility to team members.
* PTO + birthday off
We offer flexibility to allow people to relax and recharge whenever they need it.
* Build your ideal work setup
We understand that how you work is extremely important, so we provide a stipend to set yourself up for success here at Firstbase.
* Health benefits
Firstbase offers health insurance reimbursements to both US and international team members.
* Learning & development
We provide a stipend together with resources to help people grow and develop in their careers
* Amazing quarterly bonuses
Every team member at Firstbase gets a bonus calculated based on personal KPIs and company growth.
If you think you’re unqualified or don’t meet all the requirements for this role, we encourage you to still apply. We celebrate erse candidates, adjacent experiences, and simply put, good people who want to build great things. If that’s you, then we’d love to meet.
",

amsterdamfrontendfulltimenetherlands / remote
"
About Fini
Fini is on a mission to help growth-stage companies increase user retention by proactively resolving their issues. For example: If you have a transaction failure on Uber, we proactively identify and resolve that problem before you need to contact support.
We are a team of ex-Uber founders who saw and solved this problem at a global scale. Given the current macro-economic environment, every company that previously focused on growth is now starting to focus on retention. To help them achieve this, we want to take what we have learned and delight customers with proactive care, everywhere.
This is a chance for you to join an early stage start-up and play a key role in shaping the company. This amount of freedom and influence (you will be our first employee!) will be difficult to find anywhere else.
The opportunity
As a Founding Front End Engineer, you will be creating engaging UIs for product teams. Your work will provide the first touch point for our enterprise customers to interact and improve the experience of tens of millions of their end-users.
What you will do
* Lead front-end engineering by designing and building intuitive UIs
* Be involved in creating technical roadmaps and executing on them* Actively participate in technical designs and architecture discussions* Directly work with backend engineers and end-users for feedback* Help us with recruiting as we grow (we want more superstars like you!)Who you are
* 3-5 years of experience as a Front End Engineer using webdev. tools: React/Vue/Angular
* Experience defining architectural direction and leading execution on technical decisions* Ability to mentor others via code review, pair programming, and technical guidance* Clear communicator, able to simplify complex jargon to a lay audience* Experience designing intuitive UIs through modular, reusable and scalable componentsNice to have
* Experience with UX / User Research
* Experience with AI / ML / NLP systems* Experience with Webflow or other CMS* Experience creating APIsTech stack: The front end is entirely greenfield. Some back-end technologies you will be interfacing with: Python, Flask, JavaScript, NodeJS, ELK, GCP
Why Fini
We are backed by the most well-known venture funds in the world, YCombinator and Matrix Partners. As such, we provide you - a future Finian - with competitive compensation, great benefits, serious equity, a flexible work schedule and the latest gear to bring your code to life.
Even if your experience doesn’t match every bullet point, we’d still love to learn more about you and why becoming a Finian is your next career-defining moment.
The role is remote but we would like to spend some time together in-person in Amsterdam, Netherlands at this early stage if possible. We would happily help with relocation!
Fini is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At Fini, we inspire an environment of mutual respect and we believe ersity and inclusion are crucial to success.
",
"
Spruce is looking for a proactive inidual with exceptional organizational and communication skills to join as a project coordinator with broad focus across the organization. This role will be responsible for ensuring that key initiatives, customer engagements, and events are managed efficiently through the lifecycle.
The project coordinator will will have an opportunity to create impact through design and implementation of quality project management processes. The ideal candidate will bring energy, judgment, and a meticulous nature to the position and will act as a critical bridge between the executive team and the various project teams.
Responsibilities
* Work with leadership to identify the most important priorities for the company and create plans that will produce successful outcomes.
* Produce project-specific deliverables as necessary such as status reports, organizational checklists, and engagement outlines* Hit deadlines by learning the problem space to navigate the spectrum of acceptable, to good, and great solutions* Establish and maintain processes that enable project teams to run smoothly and transparently, proactively identifying opportunities for process improvement* Develop timelines and monitor progress throughout the lifecycle of projects with specific attention to detail* Provide executive team support, particularly as relates to relevant projects and initiatives* Plan and execute Spruce presence at events, conferences, and hackathons including speaking spots, sponsorships, adjacent events, etc.Qualifications
* 3+ years of experience working in a project management function with a successful track record
* Outstanding written communication: succinct, clear, grammatically correct, and demonstrating and understanding of the audience* A direct communicator able to develop rapport and trust with stakeholders while maintaining high standards of accountability* A natural inclination for order, a strong sense of personal ownership, and poise under pressure* Bonus: experience supporting an executive or executive team; event planning experienceNot 100% sure you're a fit? Apply anyway! We look for potential more than anything else, and we expect that you will grow with us to take your career to new heights. We prefer candidates who are passionate about what we are building, avid learners, and have high standards for themselves over those who just check all the boxes or come from a certain pedigree.
We are passionate about cultivating a thriving culture of erse iniduals who bring unique perspectives to our mission. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
",

contractnew yorkny / remote
"
About Stepful
Stepful is reimagining healthcare training making it 10x more accessible, effective and fun.Stepful is one of the fastest growing start-ups based out of New York City. We launched a year ago and have already graduated hundreds of students. Our graduates, mainly from underprivileged communities, go on to work at leading healthcare institutions such as OneMedical, NY Presbytarian and Davita. Stepful students increase their salaries by 60% on average after just 5 weeks of training.
The founding team is uniquely positioned to grow Stepful to be the leader in healthcare education. Each founder brings in relevant experience coming from leadership roles at Udacity, Apple, Uber, and Triplebyte.
Stepful is backed by Y Combinator and just closed a round led by Reach Capital, the leading edtech investor in the US.
The Role
Are you passionate about empowering thousands to get upskilled and to secure high quality jobs?As a Student Success Specialist, you will serve as first-line support to our students providing all the information they need to succeed and graduate from their programs. You will work collaboratively with team members across the organization to resolve technical issues and clarify questions about our programs, striving always to provide the best customer experience
What You’ll Do
* Provide timely support to our students, managing, documenting and successfully resolving inquiries using Freshdesk
* Create and update help documentation that supports our students navigate frequently asked questions* Update internal support knowledge base to share best practices with the customer experience team* Provide product and operational recommendations to improve the overall student experienceQualifications
* 2 years of experience in a customer service role (preferred)
* Freshdesk or Hubspot experience (preferred)* Strong communication skills and high attention to detail to ensure our students’ issues are resolved in the most efficient manner.* Strong problem-solving skills to address issues and identify improvement opportunities.Job type
* Remote
* Contract* $18-$20/hr* Five hours per day. Option to choose one of the following schedules:* Morning option: Monday - Sunday 8am to 1pm ET * Evening option: Monday - Sunday 4pm to 9pm ET",

contractremoteui / ux
"
PermitFlow is seeking a skilled, full-time / part-time UI/UX designer to work with the CEO and CTO. This position will be responsible for helping drive style guides, UI component libraries, and mockups for key features. Additionally, this role will help overhaul PermitFlow’s product experience, making what is a powerful permitting tool capable of handling very complex workflows simple, intuitive, and beautiful.
Responsibilities
* Work closely with the Engineering, Permit Operations, and Executive Teams to design internal and customer-facing desktop and mobile platforms
* Run user research sessions, usability testing sessions, and product analysis for actionable insight* Plan and design interactive wireframes of new features and visual assets needed to implement those features* Assess existing UX architecture and identify areas for improvement* Iterate on features and edits to drive adoption and customer satisfaction* Produce and refine instructional animations for our website, app, and knowledge base* Help us design a really amazing permitting product that is not only beautiful, but works and scalesRequirements
* 2+ years of experience with UX/UI Design
* Experience with Figma and Adobe product suite* Experience building beautiful and inspiring product design experiences that help users discover and connect with resources they need.* Self-starter mentality and relentless will to never settle* Portfolio of at least 3 successfully completed projects* You don’t cut corners and you build beautiful product designs that are polished and contribute seamlessly to user experience.Bonus Points
* Experience with construction and/or building permits
* Experience in a start-up or the tech industry is preferred but not mandatoryAbout Us
PermitFlow is TurboTax for construction permitting. We are on a mission to streamline and simplify construction permitting in the United States, unlocking more value in the $1.6 trillion construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring.
Our team consists of architects, structural engineers, permitting experts, and workflow software specialists, all of whom have personally experienced the pain of permitting. We are proud to be backed by some of the world’s top investors, including Y Combinator, Foundamental, and founders of leading ConTech companies such as PlanGrid and Mighty Buildings.
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Updated almost 3 years ago
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Executive Assistant to Chief Technology Officer - Enterprise Applications Manager
about 11 hours ago